Absolutely terrible customer service. I was driving for Uber Eats and was handed the wrong order despite clearly stating the customer’s name. When the mistake was discovered, I immediately called the restaurant, only to be blamed for their error. (For context, this is the only time I’ve ever been handed the wrong order while driving for Uber.)
When I returned to the store, another employee helped me without issue, until the original girl behind the counter inserted herself into the conversation and began interrogating me about why I “let the customer keep the wrong order.” I explained, “Because you can’t re-serve it—you’ll just throw it away.”
Instead of acknowledging her mistake, she doubled down, insisting I was somehow responsible for her failure to follow basic instructions. When I asked how that made sense, she sneered, “Right, and if you’re so smart, why are you driving for Uber?”
At that point, I made it clear I wouldn’t be back. I was ready to let their initial mistake slide—didn’t even expect an apology—but blaming the customer and insulting someone’s intelligence crosses a line. It was unprofessional, mean-spirited, and easily one of the most disrespectful exchanges I’ve ever had with customer service
Atmosphere: 1
Food: 1
Service: 1
Matheus Sales
Terrible costumes service.
Atmosphere: 1
Food: 5
Service: 1
Will Zinn
Service couldn’t get much worse.
Atmosphere: 4
Food: 4
Service: 1
K T
Since its one of the only places open late I swing by after work and the night shift has always just been super unpleasant. I get that its late but the last thing I want after a 12 hour shift at my own soul sucking job is attitude from someone because THEY forgot a topping I paid extra for on my already overpriced food.
Atmosphere: 3
Food: 3
Service: 1
Travis Neisen
Pretty good sandwich shop! Not better than Jimmy John's, but still delish. Not too busy and friendlier than most places, but that could be I got lucky with the people on that shift when I went in for lunch. Go check it out, I know I need to again!
Atmosphere: 3
Food: 4
Service: 3
Zander Mairet
Great service and people. Everyone was so friendly and the food was amazing too. I’d definitely recommend this place if you’re in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Turkey Bacon Club
Sunny Enyart
My go to. Love this place
Atmosphere: 5
Food: 5
Service: 5
Deborah Rhodes
We were in a hurry & was pleasantly surprised by their choices & quality of food.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Schaefer
The food here is usually perfect. However, the last 2 times I’ve been here, it’s showing that it might not be worth it anymore.
I order a roasted turkey bacon club, with extra turkey. The normal amount of turkey is too thin/little for a toasted sandwich in my opinion, but I’m happy to pay for a bit more (if I actually get it). This costs me an extra $3. So total, my sandwich was $11. However the last two times I’ve been given a regular amount of turkey. They’ve been busy-ish both times I’ve gone for pickup, so I can understand a slight oversight. But if I’m paying extra specifically for this, then it’s expected it actually comes on the sandwich. There are 2 pieces of turkey on the normal turkey bacon club, and I paid $3 to get more. I haven’t had any issues when ordering in person though - both times I’ve been shorted I have ordered online. So by the time I get home and am able to see how much turkey was actually put on, it’s too late to do anything.
Long story short: If ordering in person, they are typically phenomenal. But be expecting to have items missing when you order online.
Basking Crow
Got the grilled cheese and tomato bisc. Best sandwich I've ever had.
Because they didn't have ample handicap parking, I took up 2 spots so I could get out. The man refused to give me my order until I parked correctly! I will never order from this restaurant again!
Atmosphere: 1
Food: 1
Service: 1
Eric Grierson
In all fairness I have only been there one time and they goofed my order. I ordered their version of the Cobb salad adding chicken to it. It did not have the chicken but I was charged for it. I would have went back for them to correct it but I was already from out of town and we were doing carry out 30+ min away. You get one chance at a first impression and I doubt I would go back.
Reese Kiel
I’ve been a huge fan of this place—the food is seriously one of the best finds I’ve had since moving to Columbia. But the bearded older guy behind the counter today completely killed the vibe. He shook his head at me just because I didn’t hear him call my order, then kept up the attitude the whole time. I finally asked him what his problem was and told him straight up: next time I come in, just do your job and lose the attitude. People come here to enjoy good food, not to deal with someone who clearly has their own issues to work through. He needs to get his shit together—no reason to treat customers like that.
brianna Dean
I order 2 to 3 times a week and since they went to Uber eats for delivery I didn't get my order tonight. No text message or call that it was delivered from Uber eats. I would highly suggest you go back to your regular delivery drivers. I had 0 issues then. You all lost a good customer.
Tiffany Smith
This location has been my favorite for years. But after my experience with employee Cory. I don’t know if and went I will return. I highly recommend customer service training. I would say more but I’ll contact corporate.
Absolutely terrible customer service. I was driving for Uber Eats and was handed the wrong order despite clearly stating the customer’s name. When the mistake was discovered, I immediately called the restaurant, only to be blamed for their error. (For context, this is the only time I’ve ever been handed the wrong order while driving for Uber.)
When I returned to the store, another employee helped me without issue, until the original girl behind the counter inserted herself into the conversation and began interrogating me about why I “let the customer keep the wrong order.” I explained, “Because you can’t re-serve it—you’ll just throw it away.”
Instead of acknowledging her mistake, she doubled down, insisting I was somehow responsible for her failure to follow basic instructions. When I asked how that made sense, she sneered, “Right, and if you’re so smart, why are you driving for Uber?”
At that point, I made it clear I wouldn’t be back. I was ready to let their initial mistake slide—didn’t even expect an apology—but blaming the customer and insulting someone’s intelligence crosses a line. It was unprofessional, mean-spirited, and easily one of the most disrespectful exchanges I’ve ever had with customer service
Atmosphere: 1
Food: 1
Service: 1
Terrible costumes service.
Atmosphere: 1
Food: 5
Service: 1
Service couldn’t get much worse.
Atmosphere: 4
Food: 4
Service: 1
Since its one of the only places open late I swing by after work and the night shift has always just been super unpleasant. I get that its late but the last thing I want after a 12 hour shift at my own soul sucking job is attitude from someone because THEY forgot a topping I paid extra for on my already overpriced food.
Atmosphere: 3
Food: 3
Service: 1
Pretty good sandwich shop! Not better than Jimmy John's, but still delish. Not too busy and friendlier than most places, but that could be I got lucky with the people on that shift when I went in for lunch. Go check it out, I know I need to again!
Atmosphere: 3
Food: 4
Service: 3
Great service and people. Everyone was so friendly and the food was amazing too. I’d definitely recommend this place if you’re in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Turkey Bacon Club
My go to. Love this place
Atmosphere: 5
Food: 5
Service: 5
We were in a hurry & was pleasantly surprised by their choices & quality of food.
Atmosphere: 5
Food: 5
Service: 5
The food here is usually perfect. However, the last 2 times I’ve been here, it’s showing that it might not be worth it anymore.
I order a roasted turkey bacon club, with extra turkey. The normal amount of turkey is too thin/little for a toasted sandwich in my opinion, but I’m happy to pay for a bit more (if I actually get it). This costs me an extra $3. So total, my sandwich was $11. However the last two times I’ve been given a regular amount of turkey. They’ve been busy-ish both times I’ve gone for pickup, so I can understand a slight oversight. But if I’m paying extra specifically for this, then it’s expected it actually comes on the sandwich. There are 2 pieces of turkey on the normal turkey bacon club, and I paid $3 to get more. I haven’t had any issues when ordering in person though - both times I’ve been shorted I have ordered online. So by the time I get home and am able to see how much turkey was actually put on, it’s too late to do anything.
Long story short: If ordering in person, they are typically phenomenal. But be expecting to have items missing when you order online.
Got the grilled cheese and tomato bisc. Best sandwich I've ever had.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Because they didn't have ample handicap parking, I took up 2 spots so I could get out. The man refused to give me my order until I parked correctly! I will never order from this restaurant again!
Atmosphere: 1
Food: 1
Service: 1
In all fairness I have only been there one time and they goofed my order. I ordered their version of the Cobb salad adding chicken to it. It did not have the chicken but I was charged for it. I would have went back for them to correct it but I was already from out of town and we were doing carry out 30+ min away. You get one chance at a first impression and I doubt I would go back.
I’ve been a huge fan of this place—the food is seriously one of the best finds I’ve had since moving to Columbia. But the bearded older guy behind the counter today completely killed the vibe. He shook his head at me just because I didn’t hear him call my order, then kept up the attitude the whole time. I finally asked him what his problem was and told him straight up: next time I come in, just do your job and lose the attitude. People come here to enjoy good food, not to deal with someone who clearly has their own issues to work through. He needs to get his shit together—no reason to treat customers like that.
I order 2 to 3 times a week and since they went to Uber eats for delivery I didn't get my order tonight. No text message or call that it was delivered from Uber eats. I would highly suggest you go back to your regular delivery drivers. I had 0 issues then. You all lost a good customer.
This location has been my favorite for years. But after my experience with employee Cory. I don’t know if and went I will return. I highly recommend customer service training. I would say more but I’ll contact corporate.
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