A&W should be good but the quality control and service are lacking at this location.
Quality can be good but inconsistent. Service is consistently poor.
Today had a poor experience, I ordered burgers, had to go back through after discovering they were really really salty.
I went back to the store to let them know, and ordered a root beer. Staff remade burgers, and they were better, but the rootbeer they gave was really sour tasting, so I had to go back through to get that remade.
Very frustrating, wasted a half hour of my Saturday, will think twice before coming back to this location, I hope mgmt evaluates what could be done to address this.
Attitude of the workers is poor, no one seem to care.
Atmosphere: 2
Food: 2
Service: 1
Brock Gan
From the moment I walked into the door the staff made me feel at home. I was greeted with a warm smile, and a friendly but prompt greeting asking me what I’d like to order.
My root-beer float was sensational, and was delivered fast, bubbly, and ice cold. I couldn’t ask for a better fast-food experience. The manager Martin particularly made the experience worthwhile.
Atmosphere: 5
Food: 5
Service: 5
John Young
Burgers are great. Can't go wrong with root beer!
Atmosphere: 5
Food: 5
Service: 5
elusivelectron
If you respect yourself, don't visit this location. If you look at the other one star reviews, they reflect the same problems that still haven't been addressed by the owner or A&W. Don't waste your time here. I was placing my order and before I could tell the employee what I wanted to drink on the second meal, they read my order back to me and said with a rootbeer. I hadn't even mentioned what drink I wanted! I had to correct her by telling her what drink I wanted and told her what to leave off my autistic son's hamburger because it wasn't read back to me correctly. I was in the drive thru with only two cars ahead of me, and it took 20 minutes from the time I placed the order to receiving my food. I told them I didn't want my receipt. Guess what? The hamburger was wrong. It came with only cheese instead of no pickles, onions, or cheese (only ketchup and mustard). I literally told the employee this twice! I had to go back inside, wait for them to help two customers in front of me to get it corrected. There were 5 or 6 employees back there and a manager had the hamburger ready in two minutes. Why was I waiting in the drive thru so long??? By the time I got back to the car, the fries were cold and when I got to the bottom of the bag, it tasted like Lysol or some other cleaning chemical. When it was all said and done, I was there for half an hour! I'm beating myself up because I almost left the drive through to go out of my way to McDonald's and still would've made it home faster with the correct warm food without chemicals in it. I'm willing to bet I have a reply on this review from A&W that says reach out to us. I REFUSE because it's their mess and the first thing they'll ask for is my order number, and I won't have a receipt. I'm not losing anymore time to help them fix their own internal issues. People get paid to do that. If you want your day ruined, they'd be glad to help you with that.
Dgv11
No root beer floats anymore! Please note this is a review only on that shocking news.
Stephanie Patricia Garcia
I haven't had A&W in probably a decade and a half or so! Pleasantly surprised that there are some out here in the metro. Came in and was serviced immediately by kind, attentive staff. Chili cheese fries are to die for! Burger was alright! Wrapping it in the foil causes it to be a little too moist for my liking, but it's a good deal for a reasonable price! Root beer float was also delicious as usual. It's better fresh than from a can! Will definitely come back. Delicious.
Atmosphere: 5
Food: 4
Service: 5
Gregory Jenner
Nice environment. I was around when this was a McDonald's before A&W took it over. Don't know if anyone remembers. One of my friends from my job actually went to this location and told me it was good. I came here before and you guys are amazing.
Atmosphere: 5
Food: 5
Service: 5
Sam Zuccarello
Limited menu. Expensive. The food is terrible.
Atmosphere: 1
Food: 1
Service: 4
Michael Johnson
Nice environment. I was around when this was a McDonald's before A&W took it over. Don't know if anyone remembers. One of my friends from my job actually went to this location and told me it was good. I came here before and you guys are amazing.
Atmosphere: 5
Food: 5
Service: 5
Kyle McGowan
My family has gone through this drive thru three times now since we get coupons from here pretty often. We were impressed each time. Good burgers, chicken, and fries (which always seem fresh)! Through the window we watched a worker prepare a root beer float which looked good enough for a promo photo shoot.
Had a double cheeseburger from this place but one of the cooks in there straight up flooded my burger with ketchup cheese curds and fries were good and the homie who took my order was cool. One of the cooks straight up dumbed a bottle of ketchup in the burger!
Parking: good
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cheese Curds N Fries
Barbara Smith
This place will not be open long with the mgmt running this place. Walked in waited 5 minutes for anyone to even acknowledge our presence, even though the mgr who was filling orders made eye contact with us multiple times and several employees walked past the register we were the only people in the lobby. Finally another worked needed to use the register and asked if we were waiting on food and we said no we were waiting to PLACE an order and he got the mgr that had looked at us multiple times. If we were not there to get our grandchildren ice cream we would have just left. Will not be back. It was not due to lack of staff they were not busy and there were multiple employees not busy
Ethan Greene
Worker can get orders right and care.
Atmosphere: 5
Food: 5
Service: 5
Matthew Leigh
Worker can’t get orders right and don’t care.
Atmosphere: 2
Food: 4
Service: 1
Shuttletrain
Great food, but way too small of location for the foot traffic.
A&W should be good but the quality control and service are lacking at this location.
Quality can be good but inconsistent. Service is consistently poor.
Today had a poor experience, I ordered burgers, had to go back through after discovering they were really really salty.
I went back to the store to let them know, and ordered a root beer. Staff remade burgers, and they were better, but the rootbeer they gave was really sour tasting, so I had to go back through to get that remade.
Very frustrating, wasted a half hour of my Saturday, will think twice before coming back to this location, I hope mgmt evaluates what could be done to address this.
Attitude of the workers is poor, no one seem to care.
Atmosphere: 2
Food: 2
Service: 1
From the moment I walked into the door the staff made me feel at home. I was greeted with a warm smile, and a friendly but prompt greeting asking me what I’d like to order.
My root-beer float was sensational, and was delivered fast, bubbly, and ice cold. I couldn’t ask for a better fast-food experience. The manager Martin particularly made the experience worthwhile.
Atmosphere: 5
Food: 5
Service: 5
Burgers are great. Can't go wrong with root beer!
Atmosphere: 5
Food: 5
Service: 5
If you respect yourself, don't visit this location. If you look at the other one star reviews, they reflect the same problems that still haven't been addressed by the owner or A&W. Don't waste your time here. I was placing my order and before I could tell the employee what I wanted to drink on the second meal, they read my order back to me and said with a rootbeer. I hadn't even mentioned what drink I wanted! I had to correct her by telling her what drink I wanted and told her what to leave off my autistic son's hamburger because it wasn't read back to me correctly. I was in the drive thru with only two cars ahead of me, and it took 20 minutes from the time I placed the order to receiving my food. I told them I didn't want my receipt. Guess what? The hamburger was wrong. It came with only cheese instead of no pickles, onions, or cheese (only ketchup and mustard). I literally told the employee this twice! I had to go back inside, wait for them to help two customers in front of me to get it corrected. There were 5 or 6 employees back there and a manager had the hamburger ready in two minutes. Why was I waiting in the drive thru so long??? By the time I got back to the car, the fries were cold and when I got to the bottom of the bag, it tasted like Lysol or some other cleaning chemical. When it was all said and done, I was there for half an hour! I'm beating myself up because I almost left the drive through to go out of my way to McDonald's and still would've made it home faster with the correct warm food without chemicals in it. I'm willing to bet I have a reply on this review from A&W that says reach out to us. I REFUSE because it's their mess and the first thing they'll ask for is my order number, and I won't have a receipt. I'm not losing anymore time to help them fix their own internal issues. People get paid to do that. If you want your day ruined, they'd be glad to help you with that.
No root beer floats anymore! Please note this is a review only on that shocking news.
I haven't had A&W in probably a decade and a half or so! Pleasantly surprised that there are some out here in the metro. Came in and was serviced immediately by kind, attentive staff. Chili cheese fries are to die for! Burger was alright! Wrapping it in the foil causes it to be a little too moist for my liking, but it's a good deal for a reasonable price! Root beer float was also delicious as usual. It's better fresh than from a can! Will definitely come back. Delicious.
Atmosphere: 5
Food: 4
Service: 5
Nice environment. I was around when this was a McDonald's before A&W took it over. Don't know if anyone remembers. One of my friends from my job actually went to this location and told me it was good. I came here before and you guys are amazing.
Atmosphere: 5
Food: 5
Service: 5
Limited menu. Expensive. The food is terrible.
Atmosphere: 1
Food: 1
Service: 4
Nice environment. I was around when this was a McDonald's before A&W took it over. Don't know if anyone remembers. One of my friends from my job actually went to this location and told me it was good. I came here before and you guys are amazing.
Atmosphere: 5
Food: 5
Service: 5
My family has gone through this drive thru three times now since we get coupons from here pretty often. We were impressed each time. Good burgers, chicken, and fries (which always seem fresh)! Through the window we watched a worker prepare a root beer float which looked good enough for a promo photo shoot.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a double cheeseburger from this place but one of the cooks in there straight up flooded my burger with ketchup cheese curds and fries were good and the homie who took my order was cool. One of the cooks straight up dumbed a bottle of ketchup in the burger!
Parking: good
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cheese Curds N Fries
This place will not be open long with the mgmt running this place. Walked in waited 5 minutes for anyone to even acknowledge our presence, even though the mgr who was filling orders made eye contact with us multiple times and several employees walked past the register we were the only people in the lobby. Finally another worked needed to use the register and asked if we were waiting on food and we said no we were waiting to PLACE an order and he got the mgr that had looked at us multiple times. If we were not there to get our grandchildren ice cream we would have just left. Will not be back. It was not due to lack of staff they were not busy and there were multiple employees not busy
Worker can get orders right and care.
Atmosphere: 5
Food: 5
Service: 5
Worker can’t get orders right and don’t care.
Atmosphere: 2
Food: 4
Service: 1
Great food, but way too small of location for the foot traffic.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Curds N Fries
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