This place is a joke, every time I try to go here there is an issue. They had an issue with their card machines for weeks where they just weren't open and today I tried again and their lobby is closed and they are only serving glazed donuts. I can excuse one or two issues every now and again but it's every time I've tried going to this location.
Atmosphere: 1
Food: 1
Service: 1
Casey Hercules
I have driven here 3 times in the past 6 months and drive 25 mins just to get Krispy Kreme and they have been closed on the weekends. I will never waste my time again.
Atmosphere: 1
Food: 1
Service: 1
J E
TEMPORARILY CLOSED
Ashley H
If I could give a zero I would. The staff was so rude! I try to give grace when places are busy because its a lot. I was the only customer and the worker was annoyed they had to help me. On top of the that the had like 4 kinds of donuts and they were stale like they were days old. If you want Krispy Kreme find a different location.
Atmosphere: 1
Food: 1
Service: 1
Tweeze Beauti
Incompetent staff that serves cold donuts and refuses to make fresh ones like the florrisant location - would not recommend
Mary Aubuchon
Store is always closed even when website says it's open. When someone is there they are out of donuts or they are cold. I don't believe they make any donuts at this location. They might as well close the doors for good. I won't be back.
Kim Derikito
Went through the Krispy Kreme drive thru this morning at 7am. They were out of 3 of the donuts I wanted. The donuts I did get were not fresh, the cream filled I received had so little filling it was a joke. Paid $17 for a dozen of stale donuts. There are much better places to go in the area, I will not be back to this location. Sorry Krispy Kreme with product like this you will not be able to ride on your name for long.
Atmosphere: 3
Food: 1
Service: 3
Melissa Thompson
This is the worst Krispy Kreme ever! We couldn’t even get original glazed doughnuts during Hot Now light hours posted online. It was 6:30p on a Saturday (8/30) and all they had to offer were sprinkles and raspberry filled. I asked if they would be making anymore (bc I was willing to wait) and they said no. How is this ok?!? I have no idea how this location is still open as this is not the first time we’ve been unable to get original glazed doughnuts during Hot Now hours. So disappointing!!!
Jesus Herrera
Couldn't order on the app. When we arrived at the location there were several employees sitting in the parking lot and the inside was closed. They were out of all the Harry Potter doughnuts, birthday cake, blue berry ect so only were able to get glazed and chocolate iced. Unpleasant experience with little to no options
On a Saturday morning at 10 they only had glazed or sprinkled donuts and they decided the not open the lobby. Kids were bummed to miss out on Harry Potter donuts and the overall experience that is “Krispy Kreme”.
Shane Blackledge
I used to enjoy taking my kids and family members here on Saturday mornings. Not anymore 😡. I’ve tried the pass two weekend and the lobby is closed. This is sad to see with a bunch of employees staring at you. The drive thru donuts I bought were cold and hard.
I loved to see them being made, and having fresh warm donuts come right off the line felt several years. Not any more.
My daughter asked for a blended latte and was told they can’t make that. Instead they made her a cold coffee and it’s tasted bitter and unsweetened.
Don’t waste your time until they can figure out how to serve customers the right way. We should come first before businesses. Just proves it’s all about the money. I will not be going back here again.
Cyn B
Not Krispy Kreme’s! Lately this place has been more of a distribution center, but today I received a dozen pre-made frozen donuts! I did not pay $16 for basic gas station donuts! They tasted NOTHING like they should!
Christine Faria
I typically don’t leave reviews, but I felt this experience warranted one. I’ve long been a fan of Krispy Kreme, so I was especially disappointed by my recent visit to the Cottleville location.
Even before entering the store, I noticed the ground outside was sticky, which immediately raised concerns. Inside, the floor was not only dirty and slippery but also had pieces of donuts piled on it, adding to the overall sense of neglect. The environment felt unhygienic and uninviting. Unfortunately, the condition of the store was only part of the issue—the quality of the donuts was equally disappointing. They had a strong taste of old frying oil and lacked the freshness I’ve come to expect from Krispy Kreme.
Overall, it was a very unsatisfactory experience. I wish I had taken a video or even pictures.
Jessica Caruana
I went at 9:45am on a Sunday and they were out of all their filled doughnuts. It was also drive thru only. The doughnuts I received are tiny and I paid almost $14 for 6 tiny doughnuts.
This place is a joke, every time I try to go here there is an issue. They had an issue with their card machines for weeks where they just weren't open and today I tried again and their lobby is closed and they are only serving glazed donuts. I can excuse one or two issues every now and again but it's every time I've tried going to this location.
Atmosphere: 1
Food: 1
Service: 1
I have driven here 3 times in the past 6 months and drive 25 mins just to get Krispy Kreme and they have been closed on the weekends. I will never waste my time again.
Atmosphere: 1
Food: 1
Service: 1
TEMPORARILY CLOSED
If I could give a zero I would. The staff was so rude! I try to give grace when places are busy because its a lot. I was the only customer and the worker was annoyed they had to help me. On top of the that the had like 4 kinds of donuts and they were stale like they were days old. If you want Krispy Kreme find a different location.
Atmosphere: 1
Food: 1
Service: 1
Incompetent staff that serves cold donuts and refuses to make fresh ones like the florrisant location - would not recommend
Store is always closed even when website says it's open. When someone is there they are out of donuts or they are cold. I don't believe they make any donuts at this location. They might as well close the doors for good. I won't be back.
Went through the Krispy Kreme drive thru this morning at 7am. They were out of 3 of the donuts I wanted. The donuts I did get were not fresh, the cream filled I received had so little filling it was a joke. Paid $17 for a dozen of stale donuts. There are much better places to go in the area, I will not be back to this location. Sorry Krispy Kreme with product like this you will not be able to ride on your name for long.
Atmosphere: 3
Food: 1
Service: 3
This is the worst Krispy Kreme ever! We couldn’t even get original glazed doughnuts during Hot Now light hours posted online. It was 6:30p on a Saturday (8/30) and all they had to offer were sprinkles and raspberry filled. I asked if they would be making anymore (bc I was willing to wait) and they said no. How is this ok?!? I have no idea how this location is still open as this is not the first time we’ve been unable to get original glazed doughnuts during Hot Now hours. So disappointing!!!
Couldn't order on the app. When we arrived at the location there were several employees sitting in the parking lot and the inside was closed. They were out of all the Harry Potter doughnuts, birthday cake, blue berry ect so only were able to get glazed and chocolate iced. Unpleasant experience with little to no options
Atmosphere: 1
Food: 4
Service: 1
closed when we came at 9:30 and google says 11
Restaurantji Recommends
On a Saturday morning at 10 they only had glazed or sprinkled donuts and they decided the not open the lobby. Kids were bummed to miss out on Harry Potter donuts and the overall experience that is “Krispy Kreme”.
I used to enjoy taking my kids and family members here on Saturday mornings. Not anymore 😡. I’ve tried the pass two weekend and the lobby is closed. This is sad to see with a bunch of employees staring at you. The drive thru donuts I bought were cold and hard.
I loved to see them being made, and having fresh warm donuts come right off the line felt several years. Not any more.
My daughter asked for a blended latte and was told they can’t make that. Instead they made her a cold coffee and it’s tasted bitter and unsweetened.
Don’t waste your time until they can figure out how to serve customers the right way. We should come first before businesses. Just proves it’s all about the money. I will not be going back here again.
Not Krispy Kreme’s! Lately this place has been more of a distribution center, but today I received a dozen pre-made frozen donuts! I did not pay $16 for basic gas station donuts! They tasted NOTHING like they should!
I typically don’t leave reviews, but I felt this experience warranted one. I’ve long been a fan of Krispy Kreme, so I was especially disappointed by my recent visit to the Cottleville location.
Even before entering the store, I noticed the ground outside was sticky, which immediately raised concerns. Inside, the floor was not only dirty and slippery but also had pieces of donuts piled on it, adding to the overall sense of neglect. The environment felt unhygienic and uninviting. Unfortunately, the condition of the store was only part of the issue—the quality of the donuts was equally disappointing. They had a strong taste of old frying oil and lacked the freshness I’ve come to expect from Krispy Kreme.
Overall, it was a very unsatisfactory experience. I wish I had taken a video or even pictures.
I went at 9:45am on a Sunday and they were out of all their filled doughnuts. It was also drive thru only. The doughnuts I received are tiny and I paid almost $14 for 6 tiny doughnuts.
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