I placed an online order at 7:49pm, I purposely drove around for an extended period of time just to give them an adequate amount of time to prepare the order. I ordered two giant subs and some cookies, something very simple. I arrived at the location at 8:15 pm. The place was packed with people just waiting on food. One of the workers gave away free food, literally stopped making paying customers orders to give a lady food that said “give me anything you got, I don’t have all day.” To which the employee replied “it’s on the house”. Managers/supervisors walking around on the phone not assisting team members clear out the rush. An hour had went past since I placed my order, it legit was close to closing time and people were still waiting on food. I ended up leaving with a refund and a hungry stomach. It was just a very unpleasant experience all around, and I frequent at this location often and never had a terrible experience until now.
Atmosphere: 1
Service: 1
J F
When I go in, it's like one employee making sandwiches, working the register, handing online orders, and answering questions. Then, there are four other employees just standing there talking to each other. I don't get it. It's a sandwich, what could possibly take so long?
Atmosphere: 3
Food: 5
Service: 1
Dan Holloway
Service was very slow. We waited almost 40 min for 2 subs. When the food came, the quality was also off and unlike other Jersey Mikes.
Atmosphere: 4
Food: 2
Service: 1
Andrew M
This location takes forever. I placed an order online and still had to wait over 30 minutes for my one sandwich. Food is good but how it takes 30 minutes to make one sandwich is crazy. Everyone there was waiting a long time. They need more than 3 people working at a time during lunch.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chipotle Cheese Steak
Kaden Katz
Very good sandwiches best I’ve had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jersey Shore's Favorite
Rick Onstott
Slowest sub shop I’ve ever been to. It’s like everyone is having their first day there every day.
Jeremy Haney
I asked for wheat, not white bread. I don’t like white. It’s almost closing time and I have to be somewhere so I can’t get anything done about it tonight….very disappointed!
Yung Chip
In too much of a hurry missed a whole sandwich on my door dash order
Parking: Nice
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: California Chicken Cheese Steak
Jennifer Welshans
Great subs & service
Atmosphere: 5
Food: 5
Service: 5
Diana Prickett
Love love love Jersey Mikes. The bread, excellent lunch meats, steaks, meatballs. Their lettuce, tomatoes, cheeses,etc., always fresh and perfect. I’m very happy they are in my area now. Fabulous subs. Hot or cold.
Parking: So easy to drive up to the restaurant and park. A large lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Jersey Shore's Favorite, Tuna Fish, Portabella Chicken Cheese Steak, Chipotle Cheese Steak, Chipotle Chicken Cheese Steak, The Original Italian, Turkey and Provolone
My son's loves Jersey Mike's, so I get him a sandwich here once a week. I order online and when I go to the location on Manchester it's always ready on time. Today, I arrived at this one on Olive right when it said to and.... nothing. Line of customers, staff moving super slow, no greeting or eye contact. I finally said excuse me, and asked how long mine would be, literally no answer. Just a blank stare. After fifteen minutes, all the people who arrived after me having come and gone, I went back to the counter and asked again. This time they answered, but said they weren't sure. So I hovered annoyingly and after another ten minutes they made my sandwich. I know it's not a huge deal, but that was 25 minutes of my time that they didn't care about which is frustrating. This wasn't the first time at this location either. A new location is opening on Olive and 170, so hopefully that one will be better. I'll keep going to Jersey Mike's because my son absolutely loves the sandwiches, I just wish someone would help organize this team and motivate them to get some pep on their step. If you're in a hurry, avoid this location.
Food: 5
Service: 1
Kena Parker
I had a delivery order, they left items out of my order and wont even answer the phone! The customer service people can't even get them to answer! This is ridiculous and trash customer service!
Atmosphere: 1
Food: 1
Service: 1
C W
Even though the website allowed me to make a curbside order, the store Manager, Mittchell refused to bring it out to me and then wouldn't give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Lyze Ashley
This location has the best service and the nicest workers. I always get exactly what I want from this location. The Kirkwood location always messes up my order
I placed an online order at 7:49pm, I purposely drove around for an extended period of time just to give them an adequate amount of time to prepare the order. I ordered two giant subs and some cookies, something very simple. I arrived at the location at 8:15 pm. The place was packed with people just waiting on food. One of the workers gave away free food, literally stopped making paying customers orders to give a lady food that said “give me anything you got, I don’t have all day.” To which the employee replied “it’s on the house”. Managers/supervisors walking around on the phone not assisting team members clear out the rush. An hour had went past since I placed my order, it legit was close to closing time and people were still waiting on food. I ended up leaving with a refund and a hungry stomach. It was just a very unpleasant experience all around, and I frequent at this location often and never had a terrible experience until now.
Atmosphere: 1
Service: 1
When I go in, it's like one employee making sandwiches, working the register, handing online orders, and answering questions. Then, there are four other employees just standing there talking to each other. I don't get it. It's a sandwich, what could possibly take so long?
Atmosphere: 3
Food: 5
Service: 1
Service was very slow. We waited almost 40 min for 2 subs. When the food came, the quality was also off and unlike other Jersey Mikes.
Atmosphere: 4
Food: 2
Service: 1
This location takes forever. I placed an order online and still had to wait over 30 minutes for my one sandwich. Food is good but how it takes 30 minutes to make one sandwich is crazy. Everyone there was waiting a long time. They need more than 3 people working at a time during lunch.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chipotle Cheese Steak
Very good sandwiches best I’ve had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jersey Shore's Favorite
Slowest sub shop I’ve ever been to. It’s like everyone is having their first day there every day.
I asked for wheat, not white bread. I don’t like white. It’s almost closing time and I have to be somewhere so I can’t get anything done about it tonight….very disappointed!
In too much of a hurry missed a whole sandwich on my door dash order
Parking: Nice
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: California Chicken Cheese Steak
Great subs & service
Atmosphere: 5
Food: 5
Service: 5
Love love love Jersey Mikes. The bread, excellent lunch meats, steaks, meatballs. Their lettuce, tomatoes, cheeses,etc., always fresh and perfect. I’m very happy they are in my area now. Fabulous subs. Hot or cold.
Parking: So easy to drive up to the restaurant and park. A large lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Jersey Shore's Favorite, Tuna Fish, Portabella Chicken Cheese Steak, Chipotle Cheese Steak, Chipotle Chicken Cheese Steak, The Original Italian, Turkey and Provolone
Restaurantji Recommends
Parking: None
Kid-friendliness: None
Wheelchair accessibility: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
My son's loves Jersey Mike's, so I get him a sandwich here once a week. I order online and when I go to the location on Manchester it's always ready on time. Today, I arrived at this one on Olive right when it said to and.... nothing. Line of customers, staff moving super slow, no greeting or eye contact. I finally said excuse me, and asked how long mine would be, literally no answer. Just a blank stare. After fifteen minutes, all the people who arrived after me having come and gone, I went back to the counter and asked again. This time they answered, but said they weren't sure. So I hovered annoyingly and after another ten minutes they made my sandwich. I know it's not a huge deal, but that was 25 minutes of my time that they didn't care about which is frustrating. This wasn't the first time at this location either. A new location is opening on Olive and 170, so hopefully that one will be better. I'll keep going to Jersey Mike's because my son absolutely loves the sandwiches, I just wish someone would help organize this team and motivate them to get some pep on their step. If you're in a hurry, avoid this location.
Food: 5
Service: 1
I had a delivery order, they left items out of my order and wont even answer the phone! The customer service people can't even get them to answer! This is ridiculous and trash customer service!
Atmosphere: 1
Food: 1
Service: 1
Even though the website allowed me to make a curbside order, the store Manager, Mittchell refused to bring it out to me and then wouldn't give me a refund.
Atmosphere: 1
Food: 1
Service: 1
This location has the best service and the nicest workers. I always get exactly what I want from this location. The Kirkwood location always messes up my order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
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