Chipotle Mexican Grill

This chipotle is the most unsanitary thing I had. The workers dont wear nothing to protect their hair and most of them have long hair. One worker seem like he just woke up from bed. Food residue is all over the place, seems like they dont wipe anything until they leave.

Atmosphere: 2

Food: 2

Service: 1

Went here at 6 pm and they were out of rice, beans and a few other items. Very disappointed.

Atmosphere: 1

Food: 1

Service: 3

I was here today, busy Sunday. The worker was completely gross. He kept wiping his nose with his hands (he was wearing gloves) and then proceeded to serve bowls. But what’s the point of gloves if you are going to contaminate with your germs while serving customers? He was wearing glasses. Please teach your workers proper hygiene this is how everyone gets sick!

Atmosphere: 1

Food: 1

Service: 1

I usually enjoy Chipotle, but my experience at this location on Wednesday around noon was terrible. One of the employees — a lady working behind the counter — was extremely rude while taking our order. She acted impatient and dismissive, which made the whole experience uncomfortable.

To make matters worse, my sister found a strand of hair right on top of her bowl. That’s completely unacceptable and raises serious concerns about cleanliness and food handling.

We were both very disappointed and honestly shocked at how unprofessional the service was. I hope management takes this seriously and addresses both the staff behavior and sanitation issues so this doesn’t happen to anyone else

Atmosphere: 1

Food: 1

Service: 1

Can't review the food, only the service or lack there of.

Store opens at 11, got there a little after and nothing was out yet. Waited until a little after 1120 and still nothing out with them just starting to grill some of the meat.

If you open at 11 you should be prepared to serve at 11. By 20 minutes after opening you shouldn't have just started cooking the meats.

Will not be back.

Service: 1

The guy who took our order was rude. They screwed our order up although they claimed it was correct. They did not sure any drinks because they was out of ice. When we checked, the woman was not friendly at all. She did not even speak to us

Atmosphere: 1

Food: 3

Service: 1

The woman that started my order did not say a single work to me. She rolled her eyes and told me they were out to steak and then gave me barely any chicken when i had to switch. The second lady didn’t speak at all either. The last lady the I paid was sweet and seemed to actually care that’s the only reason they got a 2 for service. My food was cold and tasted old. The guac was brown and she warm. The rice was cold and hard. This place isn’t regulated and all the workers always have an attitude and hate their lives. After i paid and started eating I realized my chicken was pink and cold. Not a good place to eat.

Atmosphere: 1

Food: 2

Service: 2

Worker ignored me standing infront of counter for 2 minutes and when she did acknowledging me she had headphones in and was very rude and rushed me despite no one being behind me in line. I asked for my usual order a bowl with white rice, black beans, and chicken. She started my order and when I got to the protein informed me that they were out of half the options so I ended up getting something that I didn’t like because I felt bad not getting the bowl because it was half way done, wish I had gone to Chick-Fil-A next door like my sister had.

Atmosphere: 1

Food: 3

Service: 1

Let me start by saying that I always choose Qdoba over Chipotle when given a choice. However, I was at West County Mall and Chipotle sounded good for lunch. My burrito bowl plus a large drink was $19. Nineteen dollars for a food court lunch! Definitely my fault for missing the sign that said queso and guac were $2.50 extra, EACH. As I said, I usually get a lunch like this at Qdoba, and I've never had anything close to a $19 tab.

If you're shopping at West County and a burrito or bowl sound good to you, save your money. Wait until you leave and find a Qdoba instead.

Atmosphere: 3

Food: 4

Service: 3

Its the worst chipotle i ever had.

I do like having Chipotle as an option at the mall, but the staff keeps me away. On my last visit, I asked to use a coupon on my app and the girl at the register let out a huge sigh, rolling her eyes before walking away. I guess it was a pain in the butt for her to go get my side of chips lol. I wish they wouldn’t be so rude to customers, as I like the food every now and then.

Person who made my bowl completely skimped me and was very disrespectful when I asked for me my bowl isn’t even halfway full and I paid $20 for it then the lady who checked me out was also very rude

Worst customer service, portions, and micromanagement in all of STL. Manager had a huge attitude when I simply asked for them to give me the portion I was paying for. Always dirty, always get dirty looks as well. This corporation needs to overhaul who they’re hiring, especially as managers. Watching over the line team like hawks just to make sure we don’t get enough food and the company can rip us off. What a nightmare of a location. Drive down the street to another location even if you’re in the mall, trust me.

The woman making my food fat shamed me after asking for another scoop of rice. Then when I didn’t know what something was called she gave me a dirty look.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Burrito Bowl

Service is bad so... bad!!!