During my lunch break, I walked in and was greeted by a blonde-haired young woman at the front counter who initially seemed friendly and asked what she could make for me. I politely let her know I wasn’t ordering but simply asked if I could get a fork. She went to get it, but when she returned, instead of handing it to me respectfully, she tossed the fork packet across the counter and gave me a thumbs-up — a gesture that felt dismissive and unprofessional. I said thank you and walked away, but the interaction bothered me enough that I turned around and went back. I asked the other staff member, who turned out to be the manager, if I could speak with her. I explained what had just happened, and while the manager was listening and trying to understand, the employee stood in my face smirking and nodding, clearly showing no remorse or professionalism. As someone who also works in management and values good customer service, I found this behavior completely unacceptable. At the very least, this should have been addressed immediately by the manager. Instead, the employee remained at the counter with no visible accountability. This experience has made me uncomfortable enough that I no longer feel welcome returning to that Starbucks location despite being a frequent customer who works in the mall and visits daily. I hope this feedback is taken seriously and used as an opportunity for coaching and improving customer experience at this location.
Service: 1
Jenessa
Really negative experience with the employees. I ordered an iced coffee with 1 pump of brown sugar. When I got the drink it was super sweet and clearly had the full amount for a grande. I noticed on my ticket the ink must be low because the “1” didn’t show up and just “brown sugar” which explains why the barista on bar gave me the full sugar. I like a less sweet coffee so I took it back and explained. The men working took the drink, whispered to each other while glancing at me then when they made the new drink they very messily slid it across the take counter without a word. It made me feel really obnoxious when I felt like I was super polite and even knew the mistake was a total accident. Just overall really negative experience and made me feel awful.
Atmosphere: 1
Food: 2
Service: 1
noa cohen
The best Starbucks location !!! The best customer service I’ve ever seen in my life! Employees who are attentive to the customer, always with a smile. Roma one of the employees and Alp the manager of the location, If I had a Business I would never let you go!!! Thank you all for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Tatted Shygirl
Wasn't the best. Made my drink with milk not heavy cream as asked even after paying milk subscription fee. But maybe he was having a bad day so I'll let it go this time
Atmosphere: 5
Food: 4
Service: 5
Sara
Quick, friendly service, and yummy drinks!
Atmosphere: 5
Food: 5
Service: 5
Kris Holt
Prices are a dollar+ more than any other local Starbucks.
Trinity Housekeepers
Always a nice special treat
Atmosphere: 5
Food: 5
Service: 5
Izzy Kaleem
Will never return
Christine Gallon
This location is always great. Sunnie, Melissa and the entire staff. Incredible!
I did a mobile order and had to wait 30 minutes for a plain black coffee. I could get how a frap. Could take longer but not black coffee. Orders where all mixed up and a mess because the workers where doing one drink at a time, they should of done one order at a time. It was the worst part of my day and I would not recommend going here.
Sham Wali
The bookstore atmosphere meshes well with the Starbucks calm tone. Kind and professional baristas.
During my lunch break, I walked in and was greeted by a blonde-haired young woman at the front counter who initially seemed friendly and asked what she could make for me. I politely let her know I wasn’t ordering but simply asked if I could get a fork. She went to get it, but when she returned, instead of handing it to me respectfully, she tossed the fork packet across the counter and gave me a thumbs-up — a gesture that felt dismissive and unprofessional. I said thank you and walked away, but the interaction bothered me enough that I turned around and went back. I asked the other staff member, who turned out to be the manager, if I could speak with her. I explained what had just happened, and while the manager was listening and trying to understand, the employee stood in my face smirking and nodding, clearly showing no remorse or professionalism. As someone who also works in management and values good customer service, I found this behavior completely unacceptable. At the very least, this should have been addressed immediately by the manager. Instead, the employee remained at the counter with no visible accountability. This experience has made me uncomfortable enough that I no longer feel welcome returning to that Starbucks location despite being a frequent customer who works in the mall and visits daily. I hope this feedback is taken seriously and used as an opportunity for coaching and improving customer experience at this location.
Service: 1
Really negative experience with the employees. I ordered an iced coffee with 1 pump of brown sugar. When I got the drink it was super sweet and clearly had the full amount for a grande. I noticed on my ticket the ink must be low because the “1” didn’t show up and just “brown sugar” which explains why the barista on bar gave me the full sugar. I like a less sweet coffee so I took it back and explained. The men working took the drink, whispered to each other while glancing at me then when they made the new drink they very messily slid it across the take counter without a word. It made me feel really obnoxious when I felt like I was super polite and even knew the mistake was a total accident. Just overall really negative experience and made me feel awful.
Atmosphere: 1
Food: 2
Service: 1
The best Starbucks location !!!
The best customer service I’ve ever seen in my life! Employees who are attentive to the customer, always with a smile.
Roma one of the employees and Alp the manager of the location, If I had a Business I would never let you go!!!
Thank you all for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Wasn't the best. Made my drink with milk not heavy cream as asked even after paying milk subscription fee. But maybe he was having a bad day so I'll let it go this time
Atmosphere: 5
Food: 4
Service: 5
Quick, friendly service, and yummy drinks!
Atmosphere: 5
Food: 5
Service: 5
Prices are a dollar+ more than any other local Starbucks.
Always a nice special treat
Atmosphere: 5
Food: 5
Service: 5
Will never return
This location is always great. Sunnie, Melissa and the entire staff. Incredible!
Atmosphere: 5
Food: 5
Service: 5
Fast and easy to get in and
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Overall good. Always consistent flavor.
Atmosphere: 4
Food: 3
Service: 4
I did a mobile order and had to wait 30 minutes for a plain black coffee. I could get how a frap. Could take longer but not black coffee. Orders where all mixed up and a mess because the workers where doing one drink at a time, they should of done one order at a time.
It was the worst part of my day and I would not recommend going here.
The bookstore atmosphere meshes well with the Starbucks calm tone. Kind and professional baristas.
Atmosphere: 5
Food: 5
Service: 5
Absolute best time and I got a cool free cup too!
Atmosphere: 5
Food: 5
Service: 5
Great place,but costumer service is horrible.
Atmosphere: 4
Food: 5
Service: 3
Loading...