McDonald's
15901 Manchester Rd, Ellisville
(636) 686-7198
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80% of the time they get my order wrong when I go through the drive thru. I have to check the order to make sure it's right before I leave, and it rarely is.
Top shelf Triple Cheeseburgers š š
I'm loving it.
It's good
This place is honestly the worst. Costumer service is horrible. Food is never made right or fresh. They get your order wrong then you say something about it to them and they act like itās my fault they messed it up. Iāve given this location multiple tries and EVERY SINGLE TIME something is wrong. WORST MCDONALDS IVE EVER BEEN TO IN MY LIFE. Iād rather eat the gum off my shoe then go there again.
Idk man I have come here 3 times in the past week and everything has been inedible. My first meal was their new chicken strips, see if McDons is cooking here with the new item. Tasted like 5/10 chicken, but with a chewy spongey texture which dropped it to a 3/10. Wanted to try their new sauce thatās supposed to go with the chicken. Dogwater. That whole meal was irredeemable.
Then my next meal was their steak and egg bagel sandwich, I got mine with no onions, and I wasnāt expecting their grayish greenish sauce, and not only boy did I get it, but it looked like someone splooged all up in my sandwich and it was all piled up to one side too. So I didnāt even want to try that one at that point.
And then my final meal was their cheddar sausage McGriddle. I was actually able to eat half of this but I didnāt feel good about myself after. Sometimes McDons slaps, but my god this specific one has been making me feel like Iām eating something thatās been recycled, and not in a good way. The people are always nice and the place is generally clean, but that doesnāt offset the 1-star fact that this location fails to do really the only thing itās supposed to be doing, which is serve good food.
A few days ago I use a code on my app for a free hash brown and get the two for $4.49 breakfast sandwich deal on their menu a few days later they tell me I can't do the 4.49 thing with the app when I came in the first time I only asked for one sandwich and the hash brown. Why would they tell me I can do it the first time and ring it up that way for me and then the next time I go in asking for it? That way they won't do it seems kind of ridiculous
This is my second review since the last one I posted 7 years ago.
This franchise seems to be under new ownership. My first visit resulted in several mistakes. Mostly the counter person not knowing how to use the tool or simply understanding me.
They fixed the order but was met with arrogance and a smug attitude.
Today I made a to-go order. The app is a complete time sink (won't go into that here), but my gripe is that there is no longer any numbers for curbside pickup. Decided to go in so to make sure my order didn't end up in someone else's car.
Got my order, picked it up. Most of it was precise with the exception of my sandwich. Ordered a double quarter pounder deluxe with cheese. Received a double quarter pounder with cheese (so no lettuce or tomato). No big deal. They kept the $0.20 difference. However, it did earn them this review. Just too many misses not to say anything about it.
I'll run one of these franchises one day and plan to do it such a way, these small nuances and paper cuts aren't the reason my customers choose a different restaurant.
That's all.
Very slow service.
Pull in drive thru, breakfast menu is showing, start ordering breakfast... Told they're not serving breakfast. No menu to choose lunch options with.
Learn to do your jobs... It's McDonald's, not rocket science.
Restaurantji Recommends
I got the NORO VIRUS from this location because someone doesnāt wash there hands NEVER AGAIN
It's well lit fast and right. One of my favorite locations. The only down side is the stupid ass layout to pull in and out to reach the restaurant. But the food is worth it. Would have given 5 stars but the maze in and out is def a star loss
Always love this McDonald's. One of the best ones in the entire area and probably state
I am here for the strawberry banana smoothie - med in Lg/xLg cup w/whip cream!! I have been on this for awhile now, they kno who I am when I order!!
Food: 5
Service: 5
I ordered 2 cheese burgers with a four piece nugget and a Dr. Pepper, instead of getting 2 burgers I got a chicken sandwich. So I walked back in to get the 2 burgers I ordered with the untouched chicken sandwich and the receipt. The guy at the counter kept on telling me that's what I ordered because it was on the receipt. I kept telling him I didn't order that and you must have misunderstood. He kept telling me that is indeed what I ordered. I asked what does he need from me for me to get the two cheeseburgers. He refused to answer me or give me the two cheese burgers I asked for. I left the store fuming with rage. My child ended up eating it any way because I payed for it and she said the chicken sandwich was disgusting.
I forgot to mention as I walked into the dining area it was a construction zone there was dust every where and a wet saw. I'm concerned they even let me walk in there. Also the construction workers where more nice than the people working there. I do not recommend this McDonalds. It is disgusting and the service is the worst.
Kid-friendliness: It isn't adult friendly much less kid-friendly with all the construction.
Food: 1
Recommended dishes: Cheeseburger, Fries
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