Avoid silkys if you have any type of allergy!!!!!! Went on 3/29 to get (2) milkshakes & this time was scary & horrible. Ordered the same (2) I get almost every week & ordered them w a nut allergy, like I always do - as my boyfriend has a nut allergy to all nuts. They insist every single time that they can’t guarantee anything but this time I did NOT get that disclosure. After I suggested my milkshakes had nut allergies, he asked me “you said 2 milkshakes right?” “you want them in bag?” & gave me my total. I paid & took them home & immediately my boyfriend noticed something was off. Instead of getting his gooey butter cake milkshake, he got a peanut butter/reeses (unsure which to be exact) milkshake. Instantly, his throat became scratchy & his tongue became tingly. I took a drink & immediately knew this was not his shake. NOT ONLY does my receipt show the (2) NOT peanut or nut or peanut butter milkshakes, it says “see chashier!” for the indication of the nut allergy. After having him to take 50mg of Benadryl, I called the store to complain - as this can be extremely, extremely dangerous. My conversation was appalling. I called & asked for the manager & he said it was him who answered. I explained to him my order & how I ordered my milkshakes with nut allergies and that I was reading from my receipt. I explained that I only got 1 of my milkshakes & the other was a peanut butter or something milkshake and the person we ordered it for drank it & has a nut allergy. He said explicitly that he remembers the order. He said he doesn’t know if the buttons of gooey butter cake & peanut butter are next to eachother or not but he remembers them being nut allergy - even though my receipt was correct... He claims he watched them clean the blades but then apparently they still made the peanut butter flavored milkshake. He said he was sorry that the person was having a reaction & he can appreciate the cost of epipens… and he could not refund me but give me a credit and I could email the owner. I told him that it’s not just reactions but this could be dangerous cuz people could die. He showed extreme lack of empathy and severe lack of customer service/satisfaction. After I continued to explain the danger here, I told him maybe if they can’t do their due diligence when we do ask, they can just tell us they can’t serve someone with nut allergies. He told me “we aren’t going to change our policy. There’s nuts all over,” I told him I didn’t expect them to change their policy but find it odd that they won’t just tell us they can’t serve us - likely cuz they actually don’t care at all & only want your money. He then stopped me and told me he wasn’t going to listen to me vent but that he documented my name and number for a “credit” and that I could email the owner. When I told him I would email them, I said “I’m sorry, what was your name again?” & he said “he doesn’t give his name out” despite answering the call with his name. I asked “even though you’re the store manager?” & he said “yes” & that he wouldn’t give it to me & asked if the call could end. I will be emailing the owner & reporting them to the health department but please be extra mindful of this stuff. Chances are very high that if we had a different experience with the STORE MANAGER & his ability to actually serve, I wouldn’t be writing this. He is the reason we won’t be going back & neither will my family/friends
Mackenzie D.
Avoid silkys if you have any type of allergy!!!!!! Went on 3/29 to get (2) milkshakes & this time was scary & horrible. Ordered the same (2) I get almost every week & ordered them w a nut allergy, like I always do - as my boyfriend has a nut allergy to all nuts. They insist every single time that they can't guarantee anything but this time I did NOT get that disclosure. After I suggested my milkshakes had nut allergies, he asked me "you said 2 milkshakes right?" "you want them in bag?" & gave me my total. I paid & took them home & immediately my boyfriend noticed something was off. Instead of getting his gooey butter cake milkshake, he got a peanut butter/reeses (unsure which to be exact) milkshake. Instantly, his throat became scratchy & his tongue became tingly. I took a drink & immediately knew this was not his shake. NOT ONLY does my receipt show the (2) NOT peanut or nut or peanut butter milkshakes, it says "see chashier!" for the indication of the nut allergy. After having him to take 50mg of Benadryl, I called the store to complain - as this can be extremely, extremely dangerous. My conversation was appalling. I called & asked for the manager & he said it was him who answered. I explained to him my order & how I ordered my milkshakes with nut allergies and that I was reading from my receipt. I explained that I only got 1 of my milkshakes & the other was a peanut butter or something milkshake and the person we ordered it for drank it & has a nut allergy. He said explicitly that he remembers the order. He said he doesn't know if the buttons of gooey butter cake & peanut butter are next to eachother or not but he remembers them being nut allergy - even though my receipt was correct... He claims he watched them clean the blades but then apparently they still made the peanut butter flavored milkshake. He said he was sorry that the person was having a reaction & he can appreciate the cost of epipens... and he could not refund me but give me a credit and I could email the owner. I told him that it's not just reactions but this could be dangerous cuz people could die. He showed extreme lack of empathy and severe lack of customer service/satisfaction. After I continued to explain the danger here, I told him maybe if they can't do their due diligence when we do ask, they can just tell us they can't serve someone with nut allergies. He told me "we aren't going to change our policy. There's nuts all over," I told him I didn't expect them to change their policy but find it odd that they won't just tell us they can't serve us - likely cuz they actually don't care at all & only want your money. He then stopped me and told me he wasn't going to listen to me vent but that he documented my name and number for a "credit" and that I could email the owner. When I told him I would email them, I said "I'm sorry, what was your name again?" & he said "he doesn't give his name out" despite answering the call with his name. I asked "even though you're the store manager?" & he said "yes" & that he wouldn't give it to me & asked if the call could end. I will be emailing the owner & reporting them to the health department but please be extra mindful of this stuff. Chances are very high that if we had a different experience with the STORE MANAGER & his ability to actually serve, I wouldn't be writing this. He is the reason we won't be going back & neither will my family/friends
Dark Knight Cars
It is some good
Atmosphere: 5
Food: 5
Service: 5
julianna b
some of our greatest memories are here! delicious!
Rebecca Rainbolt
Always a treat to go to silliest. The staff is always friendly and of course everything is delicious. I love the chairs in front to sit and enjoy my concrete.
Atmosphere: 5
Food: 5
Service: 5
Gary Cassell
Ordered a cake for my sons birthday. Besides being so good, Selena was so nice and accommodating. We order a cake for everyone in the family's birthday. Thank you Silky's!
Atmosphere: 5
Food: 5
Service: 5
Ginger Lewis
We love Silky's. My go to is a mint, Oreo concrete made with the light custard - yum! I'm going to miss the Creve Coeur store, but hopefully the Ellisville staff are just as friendly. They certainly were today!
Logan Knuckles
This will always be my go-to frozen custard way better than Ted Drew's. I have never had a bad service here, and the custard is always top teir.
Atmosphere: 5
Food: 5
Service: 5
Dustin M
The bummer in a cup. Pumpkin gooey butter cake. So disappointed they didn't have/wouldn't offer plain gooey butter cake. Only one chance a year to get this.
Avoid silkys if you have any type of allergy!!!!!! Went on 3/29 to get (2) milkshakes & this time was scary & horrible. Ordered the same (2) I get almost every week & ordered them w a nut allergy, like I always do - as my boyfriend has a nut allergy to all nuts. They insist every single time that they can’t guarantee anything but this time I did NOT get that disclosure. After I suggested my milkshakes had nut allergies, he asked me “you said 2 milkshakes right?” “you want them in bag?” & gave me my total. I paid & took them home & immediately my boyfriend noticed something was off. Instead of getting his gooey butter cake milkshake, he got a peanut butter/reeses (unsure which to be exact) milkshake. Instantly, his throat became scratchy & his tongue became tingly. I took a drink & immediately knew this was not his shake. NOT ONLY does my receipt show the (2) NOT peanut or nut or peanut butter milkshakes, it says “see chashier!” for the indication of the nut allergy. After having him to take 50mg of Benadryl, I called the store to complain - as this can be extremely, extremely dangerous. My conversation was appalling. I called & asked for the manager & he said it was him who answered. I explained to him my order & how I ordered my milkshakes with nut allergies and that I was reading from my receipt. I explained that I only got 1 of my milkshakes & the other was a peanut butter or something milkshake and the person we ordered it for drank it & has a nut allergy. He said explicitly that he remembers the order. He said he doesn’t know if the buttons of gooey butter cake & peanut butter are next to eachother or not but he remembers them being nut allergy - even though my receipt was correct... He claims he watched them clean the blades but then apparently they still made the peanut butter flavored milkshake. He said he was sorry that the person was having a reaction & he can appreciate the cost of epipens… and he could not refund me but give me a credit and I could email the owner. I told him that it’s not just reactions but this could be dangerous cuz people could die. He showed extreme lack of empathy and severe lack of customer service/satisfaction. After I continued to explain the danger here, I told him maybe if they can’t do their due diligence when we do ask, they can just tell us they can’t serve someone with nut allergies. He told me “we aren’t going to change our policy. There’s nuts all over,” I told him I didn’t expect them to change their policy but find it odd that they won’t just tell us they can’t serve us - likely cuz they actually don’t care at all & only want your money. He then stopped me and told me he wasn’t going to listen to me vent but that he documented my name and number for a “credit” and that I could email the owner. When I told him I would email them, I said “I’m sorry, what was your name again?” & he said “he doesn’t give his name out” despite answering the call with his name. I asked “even though you’re the store manager?” & he said “yes” & that he wouldn’t give it to me & asked if the call could end. I will be emailing the owner & reporting them to the health department but please be extra mindful of this stuff. Chances are very high that if we had a different experience with the STORE MANAGER & his ability to actually serve, I wouldn’t be writing this. He is the reason we won’t be going back & neither will my family/friends
Avoid silkys if you have any type of allergy!!!!!! Went on 3/29 to get (2) milkshakes & this time was scary & horrible. Ordered the same (2) I get almost every week & ordered them w a nut allergy, like I always do - as my boyfriend has a nut allergy to all nuts. They insist every single time that they can't guarantee anything but this time I did NOT get that disclosure. After I suggested my milkshakes had nut allergies, he asked me "you said 2 milkshakes right?" "you want them in bag?" & gave me my total. I paid & took them home & immediately my boyfriend noticed something was off. Instead of getting his gooey butter cake milkshake, he got a peanut butter/reeses (unsure which to be exact) milkshake. Instantly, his throat became scratchy & his tongue became tingly. I took a drink & immediately knew this was not his shake. NOT ONLY does my receipt show the (2) NOT peanut or nut or peanut butter milkshakes, it says "see chashier!" for the indication of the nut allergy. After having him to take 50mg of Benadryl, I called the store to complain - as this can be extremely, extremely dangerous. My conversation was appalling. I called & asked for the manager & he said it was him who answered. I explained to him my order & how I ordered my milkshakes with nut allergies and that I was reading from my receipt. I explained that I only got 1 of my milkshakes & the other was a peanut butter or something milkshake and the person we ordered it for drank it & has a nut allergy. He said explicitly that he remembers the order. He said he doesn't know if the buttons of gooey butter cake & peanut butter are next to eachother or not but he remembers them being nut allergy - even though my receipt was correct... He claims he watched them clean the blades but then apparently they still made the peanut butter flavored milkshake. He said he was sorry that the person was having a reaction & he can appreciate the cost of epipens... and he could not refund me but give me a credit and I could email the owner. I told him that it's not just reactions but this could be dangerous cuz people could die. He showed extreme lack of empathy and severe lack of customer service/satisfaction. After I continued to explain the danger here, I told him maybe if they can't do their due diligence when we do ask, they can just tell us they can't serve someone with nut allergies. He told me "we aren't going to change our policy. There's nuts all over," I told him I didn't expect them to change their policy but find it odd that they won't just tell us they can't serve us - likely cuz they actually don't care at all & only want your money. He then stopped me and told me he wasn't going to listen to me vent but that he documented my name and number for a "credit" and that I could email the owner. When I told him I would email them, I said "I'm sorry, what was your name again?" & he said "he doesn't give his name out" despite answering the call with his name. I asked "even though you're the store manager?" & he said "yes" & that he wouldn't give it to me & asked if the call could end. I will be emailing the owner & reporting them to the health department but please be extra mindful of this stuff. Chances are very high that if we had a different experience with the STORE MANAGER & his ability to actually serve, I wouldn't be writing this. He is the reason we won't be going back & neither will my family/friends
It is some good
Atmosphere: 5
Food: 5
Service: 5
some of our greatest memories are here! delicious!
Always a treat to go to silliest. The staff is always friendly and of course everything is delicious. I love the chairs in front to sit and enjoy my concrete.
Atmosphere: 5
Food: 5
Service: 5
Ordered a cake for my sons birthday. Besides being so good, Selena was so nice and accommodating. We order a cake for everyone in the family's birthday. Thank you Silky's!
Atmosphere: 5
Food: 5
Service: 5
We love Silky's. My go to is a mint, Oreo concrete made with the light custard - yum! I'm going to miss the Creve Coeur store, but hopefully the Ellisville staff are just as friendly. They certainly were today!
This will always be my go-to frozen custard way better than Ted Drew's. I have never had a bad service here, and the custard is always top teir.
Atmosphere: 5
Food: 5
Service: 5
The bummer in a cup. Pumpkin gooey butter cake. So disappointed they didn't have/wouldn't offer plain gooey butter cake. Only one chance a year to get this.
Atmosphere: 5
Food: 2
Service: 5
Excellent chocolate malt!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Definitely gets busy in the summer but the best frozen custard around!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Floats, Hot Fudge, Blueberry
Not only the best ice cream the service is always so friendly. Great customer service.
Great ice cream and affordable! Great service! Friendly staff!
Grasshopper concrete is highly recommended! Service was super fast!
There is nothing like Silky's. It is one of a kind, there custard is hands down the best I've ever had. Silky smooth.