The florissant location started out fantastic. Now they never have the order correct some of the managers are childish. This location definitely does not represent the Chick-fil-A brand at all. This location use to be packed now I can drive right up..that speaks volumes!!!!!
S Boyce
Always friendly, like is usually long but they knock it down plus they are always super nice so I don't mind waiting.
Food: 5
Service: 5
Paige Giese
It’s unfortunate that this is the closest a ChickFilA I live to because something is wrong with my order/visit literally every time I go. Something is either incorrect/missing from the order or you have to wait 45+ minutes in the drive thru. Tonight they forgot all 5 of my sauces in my order, and instead of just going inside to grab them, I had to wait in the drive thru a second time because their inside dining was closed. No apologies or anything were given for the time I wasted waiting. I will travel farther for a different ChickFilA in the future to have a better experience and not have my time wasted.
Latasha Pruitt
Chicken was frozen in my salad first time ever they missed
Atmosphere: 4
Food: 1
Service: 4
andrea jones
I often come here sometimes 3-4 times a week and after today I won’t be back. My Cobb salad had sand in it. I would say it was door dash except I picked the food up myself. This is unacceptable
Kyle Syberg
Whenever they said they didn’t serve root beer at this location , all I said was “ahh damn” to which the lady for some reason took personally and began to repeat multiple times “we don’t serve root beer in our community” and when I asked why she was being rude towards me she claimed it was because I was cussing at her in the drive thru? 🤣🤣🤣 then, when waiting for a receipt for a refund another employee proceeded to call the police on me and say. “He’s refusing to leave the drive thru” Which, wasn’t the case, I was waiting on proof I was being refunded for the $15 meal. As I drove away, 2 cops were driving down N Lindberg towards the chick Fil a . Don’t go here. Apparently white people are not allowed to eat here without getting treated this way.
Atmosphere: 1
Service: 1
Oliver
Always consistant, food is always good. Staff is always friendly.
Atmosphere: 4
Food: 5
Service: 4
Christina Tenney
Very nice friendly staff. Food was fresh, hot and tasty. Great experience every time.I had the grilled chicken combo meal.
Atmosphere: 5
Food: 5
Service: 5
Tima
This location has zero my pleasure vibes and on top of the bad attitudes, they get your order wrong, they got my order wrong multiple times and had nasty attitudes until I completely stopped, 3 times was enough for me! The kitchen staff seem to have no sense of CFA standards, it has completely gone downhill, they seem to have staffing issues which only speaks to owners/management and I haven’t been back to this location at all; I drive out of my way to avoid this location, the extra 15 minutes to get to the I-270 location is worth it because they always get my order right and the staff have the proper my pleasure 😇 vibes, I also go to locations in WC - no issues! There needs to be an overhaul in management and the owner needs to be more hands on is my guess because he doesn’t do anything to give back to his community; unlike other locations; they have events, seasonal gifts/TOAs etc. Get the proper training and have some CFA standards, it’s all there in black and white in the policy and procedures! I spend way too much money at CFA to support this disaster of a location! Get it together!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Stacia Clark
Mike was SO welcoming and helpful when I came in with my 4 kids. Food was fast out and hot and restaurant and play place was very clean!!
I visit Chic Fil A restaurant at least 3-4 times a week. One of my favorite places to get lunch. The Florissant location is by far the worst one I ever go to. I only go to this location out of convenience and definitely not often. No matter what time of the day I go. No matter what I order my food is never hot and fresh never. I never have this problem from the surrounding locations. They need to visit other locations and get some training
Atmosphere: 3
Food: 1
Service: 3
Monica H
I stood in line to have my order taken, which seemed like 10 minutes. I was the first in line with 1 at the counter. At least 10 carry out orders got their's before someone opened another register and took our order. I've never been that frustrated at this Florissant MO location. That goodness for michael who maintains the lobby. He's what keeps us coming back to this location. Thank You Michael!!
Donney at n. Lindbergh location was very attentive and friendly when assisting me with my online order. Thank you
Atmosphere: 5
Food: 5
Service: 5
Laura William
This was the worst experience of my life , I was treated poorly not by the workers but by the general manger . He was bald and wore glasses . He was so disrespectful when I asked a question about my food that they messed up . He proceeded to yell in my face and his breath stunk . He told me my food was in my bag and I proceeded to look and my food was not in there. Also they were holding on every item that I order . I left and didn’t even want the food anymore , I do not recommend you coming here !
Michele
Was greeted with smiles and friendliness the moment we entered through the doors. Fast, friendly service. Great clean location, plenty of parking, seating and they have the kids play area.
The florissant location started out fantastic. Now they never have the order correct some of the managers are childish. This location definitely does not represent the Chick-fil-A brand at all. This location use to be packed now I can drive right up..that speaks volumes!!!!!
Always friendly, like is usually long but they knock it down plus they are always super nice so I don't mind waiting.
Food: 5
Service: 5
It’s unfortunate that this is the closest a ChickFilA I live to because something is wrong with my order/visit literally every time I go. Something is either incorrect/missing from the order or you have to wait 45+ minutes in the drive thru. Tonight they forgot all 5 of my sauces in my order, and instead of just going inside to grab them, I had to wait in the drive thru a second time because their inside dining was closed. No apologies or anything were given for the time I wasted waiting. I will travel farther for a different ChickFilA in the future to have a better experience and not have my time wasted.
Chicken was frozen in my salad first time ever they missed
Atmosphere: 4
Food: 1
Service: 4
I often come here sometimes 3-4 times a week and after today I won’t be back. My Cobb salad had sand in it. I would say it was door dash except I picked the food up myself. This is unacceptable
Whenever they said they didn’t serve root beer at this location , all I said was “ahh damn” to which the lady for some reason took personally and began to repeat multiple times “we don’t serve root beer in our community” and when I asked why she was being rude towards me she claimed it was because I was cussing at her in the drive thru? 🤣🤣🤣 then, when waiting for a receipt for a refund another employee proceeded to call the police on me and say. “He’s refusing to leave the drive thru”
Which, wasn’t the case, I was waiting on proof I was being refunded for the $15 meal. As I drove away, 2 cops were driving down N Lindberg towards the chick Fil a . Don’t go here. Apparently white people are not allowed to eat here without getting treated this way.
Atmosphere: 1
Service: 1
Always consistant, food is always good. Staff is always friendly.
Atmosphere: 4
Food: 5
Service: 4
Very nice friendly staff. Food was fresh, hot and tasty. Great experience every time.I had the grilled chicken combo meal.
Atmosphere: 5
Food: 5
Service: 5
This location has zero my pleasure vibes and on top of the bad attitudes, they get your order wrong, they got my order wrong multiple times and had nasty attitudes until I completely stopped, 3 times was enough for me! The kitchen staff seem to have no sense of CFA standards, it has completely gone downhill, they seem to have staffing issues which only speaks to owners/management and I haven’t been back to this location at all; I drive out of my way to avoid this location, the extra 15 minutes to get to the I-270 location is worth it because they always get my order right and the staff have the proper my pleasure 😇 vibes, I also go to locations in WC - no issues! There needs to be an overhaul in management and the owner needs to be more hands on is my guess because he doesn’t do anything to give back to his community; unlike other locations; they have events, seasonal gifts/TOAs etc. Get the proper training and have some CFA standards, it’s all there in black and white in the policy and procedures! I spend way too much money at CFA to support this disaster of a location! Get it together!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Mike was SO welcoming and helpful when I came in with my 4 kids. Food was fast out and hot and restaurant and play place was very clean!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I visit Chic Fil A restaurant at least 3-4 times a week. One of my favorite places to get lunch. The Florissant location is by far the worst one I ever go to. I only go to this location out of convenience and definitely not often. No matter what time of the day I go. No matter what I order my food is never hot and fresh never. I never have this problem from the surrounding locations. They need to visit other locations and get some training
Atmosphere: 3
Food: 1
Service: 3
I stood in line to have my order taken, which seemed like 10 minutes. I was the first in line with 1 at the counter. At least 10 carry out orders got their's before someone opened another register and took our order. I've never been that frustrated at this Florissant MO location. That goodness for michael who maintains the lobby. He's what keeps us coming back to this location. Thank You Michael!!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich, Grilled Nuggets, Chick-Fil-A Waffle Potato Fries
Donney at n. Lindbergh location was very attentive and friendly when assisting me with my online order. Thank you
Atmosphere: 5
Food: 5
Service: 5
This was the worst experience of my life , I was treated poorly not by the workers but by the general manger . He was bald and wore glasses . He was so disrespectful when I asked a question about my food that they messed up . He proceeded to yell in my face and his breath stunk . He told me my food was in my bag and I proceeded to look and my food was not in there. Also they were holding on every item that I order . I left and didn’t even want the food anymore , I do not recommend you coming here !
Was greeted with smiles and friendliness the moment we entered through the doors. Fast, friendly service.
Great clean location, plenty of parking, seating and they have the kids play area.
Atmosphere: 5
Food: 5
Service: 5
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