The staff is very friendly & accommodating. You are greeted with a smile. The atmosphere is welcoming with the smell of fresh baked goods and the racks are full of yummy goodness.
Atmosphere: 5
Food: 5
Service: 5
Maggie Monroe
Everything I’ve tried looks far better than it tastes. Even the easy stuff. I bought at least one of everything that they offer, and I was truly disappointed.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bakery
Brandi Reed
I’ve visited this bakery many times and while the cakes are without a doubt some of the best around, the customer service has consistently been disappointing. The staff often come across as unpleasant or disinterested, which takes away from the experience. I’ve given the benefit of the doubt thinking perhaps they’ve had long days, are understaffed, or haven’t been properly trained in customer service but the pattern is hard to ignore.
What’s especially concerning is the clear difference in treatment I’ve witnessed. When visiting with non-ethnic associates, I’ve seen them receive noticeably friendlier and more attentive service, while I and others have experienced the same unpleasantness repeatedly. Family, friends and neighbors in the community have also noticed this same pattern. For a bakery that is a long-standing staple in the neighborhood, it’s truly unfortunate that the quality of the cakes isn’t matched by the quality of the service.
Atmosphere: 1
Food: 5
Service: 1
Claire Bauer
Disappointing dry sweets WAY over priced. Non existent customer service. Don't waste tour time just go to the grocery store
Atmosphere: 1
Food: 1
Service: 1
C
I ordered the Italian Creme cake for a family reunion last month. When I came to pick it up, I swear a little tear welled up in my eyes. It was so beautiful! I arrived at the party, proudly carrying the cake. My Italian family was sooooooooo happy to see it, and the taste, oh my! Sooooooo delicious!! I appreciate the craft of Italian deserts because our elders are passed away years now. This cake reminds me of when I was young at the family parties! HUGE THANK YOU FROM THE BOTTOM OF OUR HEARTS!!!!
Offer eating Cafe now. Excellent whipped cream paperless, butter rolls. Specialty cakes. Family owned and operated. Love the shortbread cookies, strawberry kutchen. And cupcake variety.
This is my family's go to spot for special occasion cakes. The assorted pastries are also always a hit when ever I bring them to the office.
Atmosphere: 5
Food: 5
Service: 5
Rob Potter
Hi, I want to first off thank the baker, designer and the whole staff. I order 3 cakes a year for my kids Birthday's. Always amazing but this one takes the cake. Did an amazing job! My son loved it! Thank you!
You can't beat their chocolate loaf cake or their whipped cream/ strawberry sheetcakes!
Atmosphere: 5
Food: 5
Service: 5
Melvin Toure
Great customer service in Florissant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Dr. C
I called early Saturday seeking to place an order for a cake. I knew I was too late because it was Easter weekend. The man who answered the phone was absolutely wonderful!!!!! He explained they stopped taking orders a few days earlier, but I was hoping to order something. He told me they would have items in the freezer, but to come early for the best selection. I didn’t get there too early. I was talking to one of the cashiers. She told me what they had in the back. I received and purchased a raspberry cream cake. OMGosh!!!!! That was one of the best cakes I’d ever had in my life!!!!!! I couldn’t have ordered a better desert for our meal. Now, I have really fussy eaters in my family. Everyone loved the cake. I didn’t want to send cake home with anyone, but I did. Thank you Helfer’s for the best cake for our dinner. Yes, we were social distanced in our family only event!!
Atmosphere: 2
Food: 1
Service: 2
Leah N
This was my first time going to this place. It is smaller in size but has great bakery options place. The bakery is on a sweeter side.Decent bakery size.
Service was fast. Parking lot has some parking spots however can be hilly.
David Cushshon
Friendly staff!! And my call is always on time and perfectly made!!! Thank you all so much for all the perfect birthday cakes u made for my family!
The staff is very friendly & accommodating. You are greeted with a smile. The atmosphere is welcoming with the smell of fresh baked goods and the racks are full of yummy goodness.
Atmosphere: 5
Food: 5
Service: 5
Everything I’ve tried looks far better than it tastes. Even the easy stuff. I bought at least one of everything that they offer, and I was truly disappointed.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bakery
I’ve visited this bakery many times and while the cakes are without a doubt some of the best around, the customer service has consistently been disappointing. The staff often come across as unpleasant or disinterested, which takes away from the experience. I’ve given the benefit of the doubt thinking perhaps they’ve had long days, are understaffed, or haven’t been properly trained in customer service but the pattern is hard to ignore.
What’s especially concerning is the clear difference in treatment I’ve witnessed. When visiting with non-ethnic associates, I’ve seen them receive noticeably friendlier and more attentive service, while I and others have experienced the same unpleasantness repeatedly. Family, friends and neighbors in the community have also noticed this same pattern. For a bakery that is a long-standing staple in the neighborhood, it’s truly unfortunate that the quality of the cakes isn’t matched by the quality of the service.
Atmosphere: 1
Food: 5
Service: 1
Disappointing dry sweets WAY over priced. Non existent customer service. Don't waste tour time just go to the grocery store
Atmosphere: 1
Food: 1
Service: 1
I ordered the Italian Creme cake for a family reunion last month. When I came to pick it up, I swear a little tear welled up in my eyes. It was so beautiful! I arrived at the party, proudly carrying the cake. My Italian family was sooooooooo happy to see it, and the taste, oh my! Sooooooo delicious!! I appreciate the craft of Italian deserts because our elders are passed away years now. This cake reminds me of when I was young at the family parties! HUGE THANK YOU FROM THE BOTTOM OF OUR HEARTS!!!!
Atmosphere: 5
Food: 5
Service: 5
Garbage management / ownership, don't trust Helfers!
Pastries and service are Both AMAZING
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Offer eating Cafe now. Excellent whipped cream paperless, butter rolls. Specialty cakes. Family owned and operated. Love the shortbread cookies, strawberry kutchen. And cupcake variety.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Wedding Cake, Strawberry Stolen, Cupcake, Cinnamon Roll, Strawberry Cake, Cinnamon Pecan Gooey Butter Cake
This is my family's go to spot for special occasion cakes. The assorted pastries are also always a hit when ever I bring them to the office.
Atmosphere: 5
Food: 5
Service: 5
Hi, I want to first off thank the baker, designer and the whole staff. I order 3 cakes a year for my kids Birthday's. Always amazing but this one takes the cake. Did an amazing job! My son loved it! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can't beat their chocolate loaf cake or their whipped cream/ strawberry sheetcakes!
Atmosphere: 5
Food: 5
Service: 5
Great customer service in Florissant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
I called early Saturday seeking to place an order for a cake. I knew I was too late because it was Easter weekend. The man who answered the phone was absolutely wonderful!!!!! He explained they stopped taking orders a few days earlier, but I was hoping to order something. He told me they would have items in the freezer, but to come early for the best selection. I didn’t get there too early. I was talking to one of the cashiers. She told me what they had in the back. I received and purchased a raspberry cream cake. OMGosh!!!!! That was one of the best cakes I’d ever had in my life!!!!!! I couldn’t have ordered a better desert for our meal. Now, I have really fussy eaters in my family. Everyone loved the cake. I didn’t want to send cake home with anyone, but I did. Thank you Helfer’s for the best cake for our dinner. Yes, we were social distanced in our family only event!!
Atmosphere: 2
Food: 1
Service: 2
This was my first time going to this place. It is smaller in size but has great bakery options place. The bakery is on a sweeter side.Decent bakery size.
Service was fast. Parking lot has some parking spots however can be hilly.
Friendly staff!! And my call is always on time and perfectly made!!! Thank you all so much for all the perfect birthday cakes u made for my family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Birthday Cake
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