McDonald's

How is a 24-hour location is closed

I Had Came Up There At 3:15 a.m To Order Some Food After A Late Night Of Work To Hear They Are Closed At The Moment which a male was speaking at that moment. I heard around they like closing when they like to. Then i called the store when i had got home at 3:30 and a old lady speaked to me and tried telling me no i did not come up here and i told her i wanted to hear from her general manager to address this issue with their late night shift. Thank You

Atmosphere: 1

Service: 1

Used drive through. Got to the window to pay and employee was looking at her phone. Sat there a bit and she didn't acknowledge us. Car in front of us moved so we pulled up to pickup window. Young man at pickup window very nice though he said the person at the pay window said we should have paid her. We paid at pickup and got our food. If you want people to pay at the first window tell the employee to stay off her phone and not ignore the customer.

Atmosphere: 4

Food: 5

Service: 4

almost forgot my drink and handed me this after waiting for EVER after they told us to pull up while they remade the wrong drink bc their machine was broken

Consistently the worst mcd’s. Staff is normally very rude and my food is commonly wrong. Its the closest and most convenient but I have started driving to different mcdonalds just to get good service.

Whoever that black handsome man is in the window with the Grey hair be making sure that food on point . Never gotta check it when he give it to u . Might forget a drink but never ur food lmfao

Atmosphere: 4

Food: 5

Service: 3

Pulled up to pay at the 1st window and the employee at the window was talking to other staff using foul language. I paid for my order only to get to the next window and my order was missing food .When I looked at my receipt, The employee that took my order rang my order incorrect so They handed me another sandwich out the window which still made my order incorrect. . I told them I was missing a small fry and they said for me to get a fry I had to go back around in line to pay instead of me paying at the window. I was told the back window was the only register . At that time I was the only car in line .I asked can I give my card for them to swipe instead of me driving back around and was told no . The person that took my order was standing around the pick up window . I asked for a refund since I didn’t have all the items to feed my family then the manager was able to walk to the back and swipe my card for a refund for my order .Smh
Previously before this the young lady at the window was using foul language as well and completely ignored me while waiting for her to finish her inappropriate conversation with her co workers for me to pay for my order. When she finally turned to make eye contact she rolled her eyes and just reached for my payment. This Location is convenient for me but I will go elsewhere to receive better customer service.

Atmosphere: 1

Service: 1

I don’t understand how you can be open 24 hours but are literally never open

Service: 1

Placed a mobile order (3 Triple Cheeseburgers, that’s it) and sent one of my employees to pick it up for me - completely normal, do this all the time. He goes through the drive thru and is told to pull forward into a spot. He waits well over 20 minutes before he goes inside to finally figure out what’s going on. Gets inside, and the location states that they don’t even see the order. Employee returned and let me know what happened. Ok fine, I decide to drive to the location myself. I give my code, they say my name, and I get to the window… I get the same result, told to pull forward and I wait over 15 minutes before I go inside also. All of the staff stares, but no one comes to the counter for 2-3 minutes. Finally “greeted” by a manager in a purple shirt going “wassup”, and let him know what’s going on. He tells me that they allegedly don’t see my order at all now in their system… very annoying and a huge waste of time. How come when my code is given at the drive thru, my name is read back to me clearly, but when I go inside, it’s “not in their system”?

Service: 1

They gave breakfast sandwiches with nothing on them.

Atmosphere: 1

Food: 1

Service: 1

At 8:15 on Thursday night they refuse to fill online order, due to shift change. Said it would be 30 minutes wait. The girl at the speaker had a very bad attitude as well. She was very rude! Have to wait 3-5 business days for a refund.

Atmosphere: 1

Service: 1

Rarely eat this and I see why. Food was dry and hard. Will not return to any of them.

Food: 1

All kiosks not working for ordering. Finally got staff attention to take order. I really am going to stop going t MC Donald’s in general due to non user friendly kiosk ordering

Service: 1

This location is terrible. Plus their frappe machine has been broken for a month. Do better McDonalds. No reason it should be down that long!

Put in an order with a Frappuccino and apparently their machine is down (who would’ve guessed) they wouldn’t do anything except offer lesser value items, told me I couldn’t refund there because “they didn’t know how”. I feel bad they let anyone run/work at these places, now I’m out money and time.

Atmosphere: 1

Food: 1

Service: 1