Seriously should put a sign up if they are closing the drive thru. So annoying to sit in line for 20 minutes and then be told the drive thru is closed. Like they couldn’t send anyone out or anything. Just disrespectful of people’s time. Wouldn’t even make a coffee for a shift change 2pm on a Sunday . So unorganized
Atmosphere: 1
Food: 1
Service: 1
Kat T
Biggest pro: it's still a St Louis Bread Company! And it's open late till 9pm on Sundays.
Our visit though was a solid meh. The soup i wanted to try was out. The bread bowls were cold, and the cashier lady didn't bother to ask us about side option so instead of being able to get chips we got a cold solid rock piece of bread on the side next to our bread bowls. Thankfully the manager/chef at the back gave me a bag of chips. Later I saw the cashier providing better service to another local/regular by giving her lots of options and a discount. Doesn't sit well when you perceive a different treatment compared to other customers.
I used to love Panera but since the pandemic they haven't stepped up the way other fast casual food places have. For the price, I'd recommend supporting a local small business instead.
Atmosphere: 2
Food: 2
Service: 1
QUARNETTE GREGORY
Sandwich too salty and the AC was rediculas cold in the building
Atmosphere: 3
Food: 4
Service: 3
Riley Dawn
As long as I’ve been coming to this location, I’ve never been so disappointed in the lack of customer service provided as I was today. I would like to send a video of the rude interaction I experienced today at your Florissant, MO location. My interaction with the drive thru personnel today was absolutely by far the worst customer service interaction I’ve ever experience at a Panera Bread restaurant. Just the blatant disregard of basic customer service. The Drive Thru personnel distributed aggressive and belligerent verbiage when she initially interjected the conversation of the first worker whom I was speaking with, who also entered my order wrong when read back to me by the manager, Tim. The person that started the order was new but didn’t mention this until after asking me if I want a whole or half sandwich for a pick 2 meal… which was very confusing. I almost assumed that it was allowed when asked but after she told me I could only get a half sandwich after I initially asked for a pick 2… I was highly confused. The order took a turn for the worst when the other worker took over the mic to interject… she started off rudely stating she wasn’t the person was that initially took my order. After quickly and rudely stating that she rudely rushing questions to what I wanted off the menu. Cut me off before I could ask about my number being added to my meal. She rudely told me to drive forward. She was being a smart aleck. Then when I requested I would like to speak to her manager she bogarted the window. As if she was trying to intimidate from speaking with her superior. Her demeanor was highly aggressive, blatantly rude and disrespectful. Her approach to handle the miscommunication with hostility was uncalled for. The manager, Tim, stated he briefly spoke with her but by their body language he wasn’t trying to properly confront her because of her intimidating demeanor and verbiage. It’s really unfortunate that this individual has access to a position where she able to verbal attack people through a drive thru window just because she didn’t understand the miscommunication happening prior to her arriving on scene to take over the order appropriately and professionally. More training is definitely needed at the Panera Bread in Florissant, MO.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Stacy Kaltmayer
All I can a say is check your order for accuracy before you leave. We have not been to this location in more than a year because of missing items from our drive thru order. Nothing has changed! No dressing with the salad and sides for our entrees were listed on the receipt but not in the bag.
Food: 5
Service: 2
Marilyn Woods
Why did the Greek salad recipe change?? There is nothing Greek about this $13 salad. Give the customer their receipt without asking for it.
Zoe Oliver
This Place Is So Dirty , All The Managers Are Rude Food Takes Forever To Get Done Because They To Busy Talking And Playing Over Food ? And On Top Of That Going Outside And Cooking With The Same Gloves On ? Definitely Not Going Here Ever Again! They Need 2 Be Shut Down!!!
Kristi. Waidmann
Couldn't get the drive through staff to understand sips club. Drink was prepared incorrectly. This does not happen at other locations.
Atmosphere: 1
Food: 3
Service: 1
Therese Reichardt
I've always loved STL Bread Co! The staff are always nice. The food is always fresh and delicious.
Went into the place to get a few bagels and treats... they were Seriously out of 90% of everything... We asked if they were under new management. And the girl didn't really know what we were talking about.... this store especially is a dump... super disappointed.
Atmosphere: 1
Food: 3
Service: 2
Maureen Ryan
Enjoyed the pick two combo; chicken fonntega sandwich and broccoli soup always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
benjamin holman
How do they get away with charging so much for such basic food and small portions. I haven't been in years and now I remember why. The staff was nice though.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Gina Turner
I also recommend The Southwest Chicken Salad (it wasn't on the list of recommendation) ... The food was delicious ... Service was good ... Atmosphere was clean, calm, inviting; but a little bit too cold for me.
Seriously should put a sign up if they are closing the drive thru. So annoying to sit in line for 20 minutes and then be told the drive thru is closed. Like they couldn’t send anyone out or anything. Just disrespectful of people’s time. Wouldn’t even make a coffee for a shift change 2pm on a Sunday . So unorganized
Atmosphere: 1
Food: 1
Service: 1
Biggest pro: it's still a St Louis Bread Company! And it's open late till 9pm on Sundays.
Our visit though was a solid meh. The soup i wanted to try was out. The bread bowls were cold, and the cashier lady didn't bother to ask us about side option so instead of being able to get chips we got a cold solid rock piece of bread on the side next to our bread bowls. Thankfully the manager/chef at the back gave me a bag of chips. Later I saw the cashier providing better service to another local/regular by giving her lots of options and a discount. Doesn't sit well when you perceive a different treatment compared to other customers.
I used to love Panera but since the pandemic they haven't stepped up the way other fast casual food places have. For the price, I'd recommend supporting a local small business instead.
Atmosphere: 2
Food: 2
Service: 1
Sandwich too salty and the AC was rediculas cold in the building
Atmosphere: 3
Food: 4
Service: 3
As long as I’ve been coming to this location, I’ve never been so disappointed in the lack of customer service provided as I was today. I would like to send a video of the rude interaction I experienced today at your Florissant, MO location. My interaction with the drive thru personnel today was absolutely by far the worst customer service interaction I’ve ever experience at a Panera Bread restaurant. Just the blatant disregard of basic customer service. The Drive Thru personnel distributed aggressive and belligerent verbiage when she initially interjected the conversation of the first worker whom I was speaking with, who also entered my order wrong when read back to me by the manager, Tim. The person that started the order was new but didn’t mention this until after asking me if I want a whole or half sandwich for a pick 2 meal… which was very confusing. I almost assumed that it was allowed when asked but after she told me I could only get a half sandwich after I initially asked for a pick 2… I was highly confused. The order took a turn for the worst when the other worker took over the mic to interject… she started off rudely stating she wasn’t the person was that initially took my order. After quickly and rudely stating that she rudely rushing questions to what I wanted off the menu. Cut me off before I could ask about my number being added to my meal. She rudely told me to drive forward. She was being a smart aleck. Then when I requested I would like to speak to her manager she bogarted the window. As if she was trying to intimidate from speaking with her superior. Her demeanor was highly aggressive, blatantly rude and disrespectful. Her approach to handle the miscommunication with hostility was uncalled for. The manager, Tim, stated he briefly spoke with her but by their body language he wasn’t trying to properly confront her because of her intimidating demeanor and verbiage. It’s really unfortunate that this individual has access to a position where she able to verbal attack people through a drive thru window just because she didn’t understand the miscommunication happening prior to her arriving on scene to take over the order appropriately and professionally. More training is definitely needed at the Panera Bread in Florissant, MO.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Broccoli Cheddar Soup
All I can a say is check your order for accuracy before you leave. We have not been to this location in more than a year because of missing items from our drive thru order. Nothing has changed! No dressing with the salad and sides for our entrees were listed on the receipt but not in the bag.
Food: 5
Service: 2
Why did the Greek salad recipe change?? There is nothing Greek about this $13 salad. Give the customer their receipt without asking for it.
This Place Is So Dirty , All The Managers Are Rude Food Takes Forever To Get Done Because They To Busy Talking And Playing Over Food ? And On Top Of That Going Outside And Cooking With The Same Gloves On ? Definitely Not Going Here Ever Again! They Need 2 Be Shut Down!!!
Couldn't get the drive through staff to understand sips club. Drink was prepared incorrectly. This does not happen at other locations.
Atmosphere: 1
Food: 3
Service: 1
I've always loved STL Bread Co! The staff are always nice. The food is always fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Asiago Cheese Bagel, Greek Salad, Sandwich and Soup Mac, Grilled Cheese, Broccoli Cheddar Soup, Cinnamon Roll, Chips, Fuji Apple Chicken Salad, Strawberry Poppyseed Chicken Salad, Candy Cookie, Bagel Pack
Great customer service!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Hot food wrong order bad customer service
Food: 5
Service: 1
Went into the place to get a few bagels and treats... they were Seriously out of 90% of everything... We asked if they were under new management. And the girl didn't really know what we were talking about.... this store especially is a dump... super disappointed.
Atmosphere: 1
Food: 3
Service: 2
Enjoyed the pick two combo; chicken fonntega sandwich and broccoli soup always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
How do they get away with charging so much for such basic food and small portions. I haven't been in years and now I remember why. The staff was nice though.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
I also recommend The Southwest Chicken Salad (it wasn't on the list of recommendation) ... The food was delicious ... Service was good ... Atmosphere was clean, calm, inviting; but a little bit too cold for me.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup
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