No star at all! Close them down. Went thru drive thru and thru looking at me not taking orders etc. I asked them were they taking orders as the young guy was taking off his shoes looking at me. Close em down and get a business in its place that people want to work in.
Antonio White
Poor customer service Extreme wait time (25+ mins as of now) Forced to back off line for some reason, I have an online order :/ will not be back
Atmosphere: 2
Food: 3
Service: 1
jack of no traits
The employee was rude, and they gave us only diet drinks despite ordering to the contrary.
Atmosphere: 1
Food: 4
Service: 1
A M
These people are degenerates. Do not go here. They forgot about me sitting in the drive thru for 25mins on my son’s birthday trying to get us dinner. Then they refused to give me a refund. and to add insult to injury they said they had the order sitting there the ENTIRE TIME! Like why would you even admit that. You walked past it at least 20times and even came and put your back to the window I was waiting at and texting on Your phone like I wasn’t even there. Not one time did the person speak to me after the initial encounter when I first arrived. I feel like this worker purposely did this. He smirked at me and looked at me numerous times during the 25mins I sat and waited. Now I have to file a report with the attorney general because they took my money and I received nothing.
Edit: Was able to get my refund from the store after filing a complaint. 12 days later the manager, Mike called me and apologized for the incident and asked me to come get my refund. He was not rude or hostile. I was offered food upon being given my refund and I declined.
Service: 1
Grab and Go Cargo LLC
What you read isn't what you get. Good food, too much small print whe. Ordering food.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Big Buford
Allen Kirchhoff
Took 20 minutes to get a burger and a chicken sandwich. No explanation. Will never be back.
Service: 1
KIA
It was fresh that day... veggies amazing haven't been to a burger joint in north county that tasted amazing in a while
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Buford
Guy Mac
Fast hot delicious
Shanael Simpson
It's no wonder this place only has 3 stars. It's 10 pm and they told me through the speaker that there would be a 5 to 7 minute wait. I say okay. They said to pull back around. I let the girl know I didn't understand what she meant. She said you can sit in the parking lot for 5 to 7 minutes and then get back in line. I asked why I couldn't sit at the speaker and wait. She said because I have a timer and it's not allowed. I was the only person in the drive thru at the time. So sad.
Atmosphere: 1
Service: 1
Rebekah Gordon
I am reviewing on behalf of my father. Store 8157 is in routine lack of compliance with Rally's corporate policy and tonight, denied him a requested service after confiscating and refusing to return his coupon. Nowhere do their coupons say they are not combinable and, only after accepting his second coupon and throwing it away, did they inform him it could not and would not be used towards his purchase. They would not accept his coupon, nor would they remove the item from his bill. (They also claimed to be out of ice cream and all of their sodas.) The young manager on duty refused to give her name. When we got home, his order was incorrect. This place is not only inefficient, but dishonest and rude. We've lived in florissant over 30 years, and there is a reason this location semi-regularly goes out of business. I have no idea why they keep reopening if they refuse to hire competent help with integrity.
I will never go to this Rally's again. You guys have too much competition around to be slacking this bad. The wait for a Buford combo was 35 mins and the line was wrapped around the building. The wait is becoming common at this place. My burger had no lettuce or tomato and goobs of mayo and ketchup slopped on it. As usual, the fryer oil was old. This restaurant did not use to be this way until they hired these kids that don't care about service. Admittedly, they are polite, but there's something just devious in the way they're making everyone wait.
Atmosphere: 3
Food: 2
Service: 2
Renee Miller
Ordered two different combo meals said it couldn’t up sized to a large only had medium. They took for with our order even though everything was microwaved
Atmosphere: 1
Food: 1
Service: 1
martel clayton
Asked for a large fry and this is what I got. They also said the had no lettuce or onion. This location is poorly managed
No star at all! Close them down. Went thru drive thru and thru looking at me not taking orders etc. I asked them were they taking orders as the young guy was taking off his shoes looking at me. Close em down and get a business in its place that people want to work in.
Poor customer service
Extreme wait time (25+ mins as of now)
Forced to back off line for some reason, I have an online order :/ will not be back
Atmosphere: 2
Food: 3
Service: 1
The employee was rude, and they gave us only diet drinks despite ordering to the contrary.
Atmosphere: 1
Food: 4
Service: 1
These people are degenerates. Do not go here. They forgot about me sitting in the drive thru for 25mins on my son’s birthday trying to get us dinner. Then they refused to give me a refund. and to add insult to injury they said they had the order sitting there the ENTIRE TIME! Like why would you even admit that. You walked past it at least 20times and even came and put your back to the window I was waiting at and texting on Your phone like I wasn’t even there. Not one time did the person speak to me after the initial encounter when I first arrived. I feel like this worker purposely did this. He smirked at me and looked at me numerous times during the 25mins I sat and waited. Now I have to file a report with the attorney general because they took my money and I received nothing.
Edit: Was able to get my refund from the store after filing a complaint. 12 days later the manager, Mike called me and apologized for the incident and asked me to come get my refund. He was not rude or hostile. I was offered food upon being given my refund and I declined.
Service: 1
What you read isn't what you get. Good food, too much small print whe. Ordering food.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Big Buford
Took 20 minutes to get a burger and a chicken sandwich. No explanation. Will never be back.
Service: 1
It was fresh that day... veggies amazing haven't been to a burger joint in north county that tasted amazing in a while
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Buford
Fast hot delicious
It's no wonder this place only has 3 stars. It's 10 pm and they told me through the speaker that there would be a 5 to 7 minute wait. I say okay. They said to pull back around. I let the girl know I didn't understand what she meant. She said you can sit in the parking lot for 5 to 7 minutes and then get back in line. I asked why I couldn't sit at the speaker and wait. She said because I have a timer and it's not allowed. I was the only person in the drive thru at the time. So sad.
Atmosphere: 1
Service: 1
I am reviewing on behalf of my father. Store 8157 is in routine lack of compliance with Rally's corporate policy and tonight, denied him a requested service after confiscating and refusing to return his coupon. Nowhere do their coupons say they are not combinable and, only after accepting his second coupon and throwing it away, did they inform him it could not and would not be used towards his purchase. They would not accept his coupon, nor would they remove the item from his bill. (They also claimed to be out of ice cream and all of their sodas.) The young manager on duty refused to give her name. When we got home, his order was incorrect. This place is not only inefficient, but dishonest and rude. We've lived in florissant over 30 years, and there is a reason this location semi-regularly goes out of business. I have no idea why they keep reopening if they refuse to hire competent help with integrity.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I haven't had rallies in quite a long time and I decided to stop by and pick up a big Buford combo Mill and it was really good. I was very impressed.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: It's employees are very sweet and all options are kid-friendly from my experience
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fry-Seasoned Monsterella Stix, Double Rally Burger with Cheese Burger Combo, Funnel Cake Fries
I will never go to this Rally's again. You guys have too much competition around to be slacking this bad.
The wait for a Buford combo was 35 mins and the line was wrapped around the building. The wait is becoming common at this place. My burger had no lettuce or tomato and goobs of mayo and ketchup slopped on it. As usual, the fryer oil was old. This restaurant did not use to be this way until they hired these kids that don't care about service. Admittedly, they are polite, but there's something just devious in the way they're making everyone wait.
Atmosphere: 3
Food: 2
Service: 2
Ordered two different combo meals said it couldn’t up sized to a large only had medium. They took for with our order even though everything was microwaved
Atmosphere: 1
Food: 1
Service: 1
Asked for a large fry and this is what I got. They also said the had no lettuce or onion. This location is poorly managed
Atmosphere: 4
Food: 2
Service: 2
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