Only one person ahead of me in the drive through at 603pm. Finally got to the order speaker at 618pm, and left with my food at 628pm. It should not that 25 minutes to serve 2 customers.
Atmosphere: 1
Food: 2
Service: 1
Terence Jacks
Everything was OK the drive thru line wait was 15 to 20 min
My husband first time trying the breakfast and he was so impressed! Better than IHOP he said! Fresh eggs, hot and we love their coffee. They had it decorated for Valentines Day and that made it special. We told the manager of our experience. From now on it's the place for us for breakfast. đ
Parking: Handicap right up front at the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Slider with Meat Egg and Cheese, French Toast Slider Bacon Egg & Cheese
Yvette Batch
The service at White Castle has declined so much. Itâs just so surprising having to wait five minutes or more just for your order to be taken when there are maybe two other cars in lines and drive-through is ridiculous. When I worked for White Castle there was absolutely no way we couldâve gotten away with this. I worked at White Castle some years ago, but they have changed their standard, I also blame the people in this country for some who just do not want to admit that theyâre lazy work ethics so I guess this is what we get nowadays poor service
Atmosphere: 3
Food: 4
Service: 3
Segafreak12
The chocolate shake taste like chemicals, fish was cold and the cooking oil was old in the fry fryer, 30 minute wait on a mobile order, had it all remade and Fry's were still dark so Didn't eat them, or the shake. Bad night I guess.
Atmosphere: 1
Food: 1
Service: 1
Matt
Workers didn't want to be there service was terrible didn't feel like a good valentine night like we had heard about from other peoples post when this first started
Steve
There was no one confirming reservations, so anyone was able to sit down. Waited for someone to check us in, she asked, then walked away. Another finally seated us. âWaiterâ came over, took our order writing it down on a menu (no big deal right) well after about 10 min , came back and asked if we got our drinks yet? That's a no by not having them on our table, so left again. Came back and asked again what our drink order was. Finally after 15 min we got our drinks even though others got theirs before us that came in after. Meal arrived (10 sack and chicken ring deal only) forgot our other chicken and onion rings. We figured they were coming shortly, then he asked are you ready to pay? Hell we didn't even get the first sandwich down yet...reminded him of the missing order and went back. Well they âlostâ the menu that he wrote it down on was the excuse. If so how did you get 2/3s of the order? Anyway time went by and my wife finally had to go up and ask for them. âNever dropped the orderâ she was told. We have been going to this event since my daughter was very young, she's 24 now, but will not go back to this location again. Minimal decorations, no photo board hanging at all. We have been to others around the 601158 and were memorable, what happened here that night, shouldn't happen next year.... Hate to be that guy but all this at one time was insane. Thank you for helping put this on for White Castle. Will keep going, but not to this establishment.
Gina
In the past the diner was decorated amazing this year so blah. No help had to get up and get your stuff. Didn't have dessert ran out of cheese. Nothing came out together
Patricia McKissic
Ask for extra pickles and you get a few on a few burgers
Terrible food and unfriendly service, potatoes were dripping with old very hot grease, couldn't eat had to throw them out, won't be back. We like White Castle but it seems all of the St. Louis Castles have really went downhill!
Atmosphere: 1
Food: 1
Service: 1
314 The Wap
Waited in drive through patiently for over 5 mins . 2nd lane continuously took orders. While letting lane one sit. Call the manager to see if they have a certain order they go in. She stated the cashier probably didnât hear me. Manager was really nonchalant and rude. Pulled off because of frustration. Morning crew is normally good however today they delivered poor service!
Service: 1
Rob Baker
Grabbing something for my son
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Double Cheese, Chicken Ring with Cheese, Cheese Fries
Only one person ahead of me in the drive through at 603pm. Finally got to the order speaker at 618pm, and left with my food at 628pm. It should not that 25 minutes to serve 2 customers.
Atmosphere: 1
Food: 2
Service: 1
Everything was OK the drive thru line wait was 15 to 20 min
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger Sliders, Cheese Fries
Lousy service, slow and unkind.
Atmosphere: 1
Food: 1
Service: 1
My husband first time trying the breakfast and he was so impressed! Better than IHOP he said! Fresh eggs, hot and we love their coffee. They had it decorated for Valentines Day and that made it special. We told the manager of our experience. From now on it's the place for us for breakfast. đ
Parking: Handicap right up front at the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Slider with Meat Egg and Cheese, French Toast Slider Bacon Egg & Cheese
The service at White Castle has declined so much. Itâs just so surprising having to wait five minutes or more just for your order to be taken when there are maybe two other cars in lines and drive-through is ridiculous. When I worked for White Castle there was absolutely no way we couldâve gotten away with this. I worked at White Castle some years ago, but they have changed their standard, I also blame the people in this country for some who just do not want to admit that theyâre lazy work ethics so I guess this is what we get nowadays poor service
Atmosphere: 3
Food: 4
Service: 3
The chocolate shake taste like chemicals, fish was cold and the cooking oil was old in the fry fryer, 30 minute wait on a mobile order, had it all remade and Fry's were still dark so Didn't eat them, or the shake. Bad night I guess.
Atmosphere: 1
Food: 1
Service: 1
Workers didn't want to be there service was terrible didn't feel like a good valentine night like we had heard about from other peoples post when this first started
There was no one confirming reservations, so anyone was able to sit down. Waited for someone to check us in, she asked, then walked away. Another finally seated us. âWaiterâ came over, took our order writing it down on a menu (no big deal right) well after about 10 min , came back and asked if we got our drinks yet? That's a no by not having them on our table, so left again. Came back and asked again what our drink order was. Finally after 15 min we got our drinks even though others got theirs before us that came in after. Meal arrived (10 sack and chicken ring deal only) forgot our other chicken and onion rings. We figured they were coming shortly, then he asked are you ready to pay? Hell we didn't even get the first sandwich down yet...reminded him of the missing order and went back. Well they âlostâ the menu that he wrote it down on was the excuse. If so how did you get 2/3s of the order? Anyway time went by and my wife finally had to go up and ask for them. âNever dropped the orderâ she was told. We have been going to this event since my daughter was very young, she's 24 now, but will not go back to this location again. Minimal decorations, no photo board hanging at all. We have been to others around the 601158 and were memorable, what happened here that night, shouldn't happen next year.... Hate to be that guy but all this at one time was insane. Thank you for helping put this on for White Castle. Will keep going, but not to this establishment.
In the past the diner was decorated amazing this year so blah. No help had to get up and get your stuff. Didn't have dessert ran out of cheese. Nothing came out together
Ask for extra pickles and you get a few on a few burgers
Food: 4
Service: 2
Restaurantji Recommends
No managers all kids bad customer service
Atmosphere: 1
Service: 1
Nice and hot, warm place, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Terrible food and unfriendly service, potatoes were dripping with old very hot grease, couldn't eat had to throw them out, won't be back. We like White Castle but it seems all of the St. Louis Castles have really went downhill!
Atmosphere: 1
Food: 1
Service: 1
Waited in drive through patiently for over 5 mins . 2nd lane continuously took orders. While letting lane one sit. Call the manager to see if they have a certain order they go in. She stated the cashier probably didnât hear me. Manager was really nonchalant and rude. Pulled off because of frustration. Morning crew is normally good however today they delivered poor service!
Service: 1
Grabbing something for my son
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Double Cheese, Chicken Ring with Cheese, Cheese Fries
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