The employees were making fun of a group of customers who were talking and in conversation amongst themselves. As a result of this not a single one of them heard what was being said about them nor the gestures or mockery that was being done re the group
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Slider, French Fries
Dale Abbott. GenXHippie (Zam)
It was good for a fast food restaurant rate.It right up there with any of them. Just went through the drive through.So I don't know about in store. The little fish nuggets was very good.
Shawn Jelks
Went here late last night, the food was fresh and hot! Great customer service as well
Atmosphere: 5
Food: 5
Service: 5
Phyllis Brown
Just got a large chocolate shake...it was good.
Food: 4
Service: 4
Marvis Hollis
Faster service than most restaurants in the area Great burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider
Mokka Zuki
Long wait...........
KbWare
Order was wrong, fries cold, burgers was to be bottom buns only guess what they gave me regular buns, fish nibblers half burnt, all in all it was a unsatisfying meal only thing tasted good was the soda
Atmosphere: 4
Food: 1
Service: 4
Devonte Montrez
I come there and get the same order almost every other day which is the number 4, plain with cheese only, and a 6pc chicken ring. I come home and I open my bag, and there’s 4 cheese burgers in my bag plus my chicken rings and fries. Very much so disappointing, especially since I was the only person in line at this the time that I got there. My only problem is, is that I don’t eat the burgers there, only the crispy chicken sandwich. Given the fact that the QUALITY CHECK wasn’t even a thing, it’s crazy to me because that’s an important step before giving the customer the food, PERIOD. Now I have food that I don’t want to eat because of a simple mistake
Atmosphere: 2
Food: 1
Service: 3
Patrick Zisick
As someone who oversees multiple McDonald’s locations, I pay close attention to how a team engages guests — greeting, tone, and acknowledgment are non-negotiables in our world. At this particular White Castle in St. Louis, the customer experience was the exact opposite of what any manager would consider acceptable. When I walked in, no one acknowledged me. No “hello,” no “I’ll be right with you” — nothing. The employees moved around behind the counter, visibly aware I was standing there, but didn’t make eye contact or say a word. I stood there for roughly five minutes in complete disbelief. In our business, five minutes of silence from staff feels like an eternity — especially to a paying customer. Eventually, I just walked out. Not out of impatience, but out of disappointment. That level of indifference to a guest’s presence tells me everything I need to know about the culture at that location. As a District Manager, I understand things get busy, short-staffed, or stressful. But acknowledgment costs nothing — and defines everything about the customer experience. Unfortunately, that moment was enough for me to decide: I won’t be returning to this White Castle again.
I don't really like this I one. The burgers are often bland, they are almost always super crowded with long lines at the drive thru. However location has everywhere else beat.
My recent visit wasn't this one but theirs had flavor and they charged me for double sliders and gave me singles it was super late I just got off work and was tired. I was actually pretty mad i live too far to go back and get it fixed
Norma Dellard
Curious as to whether new pulled pork sliders cooked or even warmed with beef since I don't eat pork.
Atmosphere: 5
Food: 4
Service: 5
Rance Trotter
Food was shoved in a bag and not correctly put in its boxes, burgers where fully stacked like it should be gor double burger
Atmosphere: 3
Food: 3
Service: 3
Michael Thomas
White Castle food is always good but the dining area floors was filthy and the bathroom wasn't much better.
Atmosphere: 2
Food: 4
Service: 4
Akilha Jackson
Was there visiting from out of town the young gentleman and they're working did a great job without order got everything right.
The employees were making fun of a group of customers who were talking and in conversation amongst themselves. As a result of this not a single one of them heard what was being said about them nor the gestures or mockery that was being done re the group
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Slider, French Fries
It was good for a fast food restaurant rate.It right up there with any of them. Just went through the drive through.So I don't know about in store. The little fish nuggets was very good.
Went here late last night, the food was fresh and hot! Great customer service as well
Atmosphere: 5
Food: 5
Service: 5
Just got a large chocolate shake...it was good.
Food: 4
Service: 4
Faster service than most restaurants in the area Great burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider
Long wait...........
Order was wrong, fries cold, burgers was to be bottom buns only guess what they gave me regular buns, fish nibblers half burnt, all in all it was a unsatisfying meal only thing tasted good was the soda
Atmosphere: 4
Food: 1
Service: 4
I come there and get the same order almost every other day which is the number 4, plain with cheese only, and a 6pc chicken ring. I come home and I open my bag, and there’s 4 cheese burgers in my bag plus my chicken rings and fries. Very much so disappointing, especially since I was the only person in line at this the time that I got there. My only problem is, is that I don’t eat the burgers there, only the crispy chicken sandwich. Given the fact that the QUALITY CHECK wasn’t even a thing, it’s crazy to me because that’s an important step before giving the customer the food, PERIOD. Now I have food that I don’t want to eat because of a simple mistake
Atmosphere: 2
Food: 1
Service: 3
As someone who oversees multiple McDonald’s locations, I pay close attention to how a team engages guests — greeting, tone, and acknowledgment are non-negotiables in our world. At this particular White Castle in St. Louis, the customer experience was the exact opposite of what any manager would consider acceptable.
When I walked in, no one acknowledged me. No “hello,” no “I’ll be right with you” — nothing. The employees moved around behind the counter, visibly aware I was standing there, but didn’t make eye contact or say a word. I stood there for roughly five minutes in complete disbelief.
In our business, five minutes of silence from staff feels like an eternity — especially to a paying customer. Eventually, I just walked out. Not out of impatience, but out of disappointment. That level of indifference to a guest’s presence tells me everything I need to know about the culture at that location.
As a District Manager, I understand things get busy, short-staffed, or stressful. But acknowledgment costs nothing — and defines everything about the customer experience. Unfortunately, that moment was enough for me to decide: I won’t be returning to this White Castle again.
This is a great White Castle
Restaurantji Recommends
I don't really like this I one. The burgers are often bland, they are almost always super crowded with long lines at the drive thru. However location has everywhere else beat.
My recent visit wasn't this one but theirs had flavor and they charged me for double sliders and gave me singles it was super late I just got off work and was tired. I was actually pretty mad i live too far to go back and get it fixed
Curious as to whether new pulled pork sliders cooked or even warmed with beef since I don't eat pork.
Atmosphere: 5
Food: 4
Service: 5
Food was shoved in a bag and not correctly put in its boxes, burgers where fully stacked like it should be gor double burger
Atmosphere: 3
Food: 3
Service: 3
White Castle food is always good but the dining area floors was filthy and the bathroom wasn't much better.
Atmosphere: 2
Food: 4
Service: 4
Was there visiting from out of town the young gentleman and they're working did a great job without order got everything right.
Atmosphere: 3
Food: 4
Service: 5
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