We went there for lunch today and it was the worse experience I've ever had at a fast food establishment! We ate there.was given cold burgers. When i took it back to the counter, the manager insisted that it was warm even after i showed him the cheese was not even warm.3 people touched the burger (with no gloves on) then they microwave all 4 and hand them back to us to eat! The manager that fixed it had no gloves on until she seen me watching her.they never temped the food.Noone is trained on how to properly prepare food! If the cheese isn't melting, it's not warm! Ya need to fix that ASAP
Atmosphere: 1
Food: 1
Service: 1
dennis baker
I actually was going to call last night not to complain but to commend they did an excellent job I have five kids I spent like $80 and every single order was right write down to the condiments you know no onions no ketchup kids don't like that stuff they did a great job and I was going to call until this came on my phone so I want all the managers to know on the 24th the night crew was excellent!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Vinyard
I called with an issue, spoke with the manager who was rude and put the phone down instead of trying to help me with the situation. I ordered door dash and received my door dash order with a TRAY NOT A SEALED BAG. He wanted to act like it never happened, well I have a picture I will post below and my dasher also has a photo of the picture at pick up. Absolutely ridiculous. Didn't eat my food because obviously I don't know the dasher and if his fingers were in my onion rings or chicken nuggets. Absurd!
Atmosphere: 1
Food: 1
Service: 1
James Ballard
What the hell is wrong with you people?! I've been sitting in this damn drive through lane over 10 minutes waiting to get my food. I've now spent my entire damn lunch break in line and still don't have my order 😡
Aaron Roberts Khiaraslaw
Food was good and the most important thing the French fries was hot and yummy
Atmosphere: 3
Food: 4
Service: 4
Keegan Cockerham
We are not the kind of people to complain or get angry with people working in service industries. But this was ridiculous. We ordered a few things, including French toast sticks, and didn’t check the bag before we left. We realized after leaving they didn’t put the French toast in the bag so we went back to tell them. The manager said he remembered putting the French toast in the bag (which was not the case but mistakes happen) and then told us he couldn’t remake the French toast because it was no longer breakfast (it was 11:02). He said the computer “wouldn’t let him give us a refund” he said there was no option for a coupon or voucher for future breakfast shifts and offered us a burger. I feel like a burger would’ve taken longer and cost the store more money so it felt like it was out of spite. Not going to this location again, there is plenty of competition around them that are better options anyways
Service: 1
Kenneth Kennedy
What's up with the blacked out windows at the drive through? Building is falling apart, but the worst thing is $13.00 for a number 9 meal. NEVER AGAIN !!!!
The food was unbelievably old and stale. It was inedible.
Atmosphere: 1
Food: 1
Service: 2
Anthony Warner
I love BK burgers, all of them. I usually use drive thru. Fast service. I worry for them, though, because the parking lot is, for the most part, empty. Please re-invent yourselves! Maybe the advertising department needs an overhaul.
Recommended dishes: Hot Mess Chicken Sandwiches, Double Whopper with Cheese Added Bacon, Onion Rings, Bacon King, Flame Grilled Beef
Creative Success
I spent 40.00... I wanted the new street corn burgers and got some BBQ burgers with a crumbly bun ... The bacon burgers I ordered were old ... I was missing two orders of nuggets and one burger? I'm so disappointed as the past 3 times I've been to this store my orders have not been correct. I keep getting shorted food ... I paid 8 bucks per whopper n got a old cold crumble.... Don't think I'll be back after 3 bad orders n a row.... I can say the staff is nice though
Atmosphere: 3
Food: 1
Service: 4
Selena Maxey
It was the first time I ate the wensday burger it was so good
They didn’t answer their phone
Atmosphere: 1
Food: 1
Service: 1
We went there for lunch today and it was the worse experience I've ever had at a fast food establishment! We ate there.was given cold burgers. When i took it back to the counter, the manager insisted that it was warm even after i showed him the cheese was not even warm.3 people touched the burger (with no gloves on) then they microwave all 4 and hand them back to us to eat! The manager that fixed it had no gloves on until she seen me watching her.they never temped the food.Noone is trained on how to properly prepare food! If the cheese isn't melting, it's not warm! Ya need to fix that ASAP
Atmosphere: 1
Food: 1
Service: 1
I actually was going to call last night not to complain but to commend they did an excellent job I have five kids I spent like $80 and every single order was right write down to the condiments you know no onions no ketchup kids don't like that stuff they did a great job and I was going to call until this came on my phone so I want all the managers to know on the 24th the night crew was excellent!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
I called with an issue, spoke with the manager who was rude and put the phone down instead of trying to help me with the situation. I ordered door dash and received my door dash order with a TRAY NOT A SEALED BAG. He wanted to act like it never happened, well I have a picture I will post below and my dasher also has a photo of the picture at pick up. Absolutely ridiculous. Didn't eat my food because obviously I don't know the dasher and if his fingers were in my onion rings or chicken nuggets. Absurd!
Atmosphere: 1
Food: 1
Service: 1
What the hell is wrong with you people?! I've been sitting in this damn drive through lane over 10 minutes waiting to get my food. I've now spent my entire damn lunch break in line and still don't have my order 😡
Food was good and the most important thing the French fries was hot and yummy
Atmosphere: 3
Food: 4
Service: 4
We are not the kind of people to complain or get angry with people working in service industries. But this was ridiculous.
We ordered a few things, including French toast sticks, and didn’t check the bag before we left. We realized after leaving they didn’t put the French toast in the bag so we went back to tell them.
The manager said he remembered putting the French toast in the bag (which was not the case but mistakes happen) and then told us he couldn’t remake the French toast because it was no longer breakfast (it was 11:02). He said the computer “wouldn’t let him give us a refund” he said there was no option for a coupon or voucher for future breakfast shifts and offered us a burger. I feel like a burger would’ve taken longer and cost the store more money so it felt like it was out of spite. Not going to this location again, there is plenty of competition around them that are better options anyways
Service: 1
What's up with the blacked out windows at the drive through? Building is falling apart, but the worst thing is $13.00 for a number 9 meal. NEVER AGAIN !!!!
Atmosphere: 1
Food: 3
Service: 1
Love the whopper
Recommended dishes: Hamburger
Always eat there after going to Menards.
Food: 5
Service: 5
Restaurantji Recommends
Treo3 or does 2 items
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings
The food was unbelievably old and stale. It was inedible.
Atmosphere: 1
Food: 1
Service: 2
I love BK burgers, all of them. I usually use drive thru. Fast service. I worry for them, though, because the parking lot is, for the most part, empty. Please re-invent yourselves! Maybe the advertising department needs an overhaul.
Kid-friendliness: BK FUNHOUSE
Wheelchair accessibility: Excellent accessibility ♿️
Food: 5
Service: 4
Recommended dishes: Hot Mess Chicken Sandwiches, Double Whopper with Cheese Added Bacon, Onion Rings, Bacon King, Flame Grilled Beef
I spent 40.00... I wanted the new street corn burgers and got some BBQ burgers with a crumbly bun ... The bacon burgers I ordered were old ... I was missing two orders of nuggets and one burger? I'm so disappointed as the past 3 times I've been to this store my orders have not been correct. I keep getting shorted food ... I paid 8 bucks per whopper n got a old cold crumble.... Don't think I'll be back after 3 bad orders n a row.... I can say the staff is nice though
Atmosphere: 3
Food: 1
Service: 4
It was the first time I ate the wensday burger it was so good
Atmosphere: 5
Food: 5
Service: 5
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