Didn't get my order right. What the point of ordering a certain cut if they cant follow directions.
Atmosphere: 2
Food: 4
Service: 2
Sarah Williams
Why is the management letting people smoke weed in front of the store. Two why is the management letting them not even start they’re dash orders until after they’re high. This is not acceptable ppl are trying work as well not all of us are getting high and not doing our jobs. But to make an excuse as if it’s ok they all on night shift should be fired. Owner should check they’re cameras from 7pm to 8pm 12/22 this is not OK.
Atmosphere: 1
Food: 2
Service: 1
LeVonda
My son called tonight to place a order on the phone with the representative that takes the order he was a a Man that apparently did not understand what my son ordered he Messed up horribly and got the order completely wrong my son paid almost 30 dollars for 1 pizza which was not worth it at all the Manager at the store at Gladstone which was a female she did not offer nothing to make that wrong a right she offered to make my son the 1 pizza he was missing but he would had to pay more money for another one that when he made on the phone with that Man that took the order messed up he ordered 2 pizzas but only got 1 we will never spend money with Papa John's ever again that drop the ball all the time the representatives on the phone that takes the order needs more people skills and do a way better job so for me they are all PEASENTS
Food: 1
Service: 1
l mao
So… I was in there a few days ago, and this old woman was yelling at the young lady at the register! She wouldn’t stop and let her help the other waiting customers…….. She proceeded to try to walk behind the counter into their office! It was an overall crazy experience….. my food was good though! As well as the young girl was kind and apologetic to the customers throughout the whole interaction. I think this whole situation just proves that not everyone can be happy 🤷🏼♂️. I’ve never personally had any issues with this Papa Johns.
Atmosphere: 3
Food: 5
Service: 5
Tyler
I ordered 4 sauce cups for $0.99 a piece. The delivery driver left them at the store. I requested a refund for the price of the sauce cups and was only refunded $2.58. This doesn’t even cover the cost of the sauce cups before tax. The email I received was from the general manager, so if you have a problem with your order, don’t expect them to make it right. They obviously don’t care about keeping repeat customers.
Atmosphere: 1
Food: 1
Service: 1
Sharon Moore
This is the best gluten free pizza I've ever had. I've been gluten free since 2015.
Atmosphere: 5
Food: 5
Service: 5
Jay Christensen
The food is great. We call ahead then run in and pick it up. There is no chairs or tables it is just to pickup.
Atmosphere: 1
Food: 5
Service: 5
James Ballard
I haven't had Papa John's in years. It was good. I just don't understand the garlic butter. Who puts butter on pizza!? 🤮 Other than that it was great
Atmosphere: 5
Food: 5
Service: 5
cb west
Ordered online. Walked in and saw an employee sitting on a chair folding boxes and stacking them on the dirty floor. She dropped an unopened one on the floor and then proceeded to use her foot on the inside of the box to drag it to her and then folded it and put it on top of the other folded boxes. Does this ownership/management not know the health and food safety rules? Gross. Hopefully what I just got doesn’t have a footprint on the inside. Pizza wasn’t cut correctly. 6 slices but cut into 8 and 2 very awkward small slices. Sloppily made and I had to ask for the garlic sauces. Wasn’t in box nor any peppers in box. Disappointing.
Atmosphere: 3
Food: 2
Service: 4
Noob VEVO
Food undercooked, Gave us the wrong order and refused to give us our actual order. Horrible customer service 1 star.
They missed up my order when I told them the name then they refused to take it back and wouldn’t even let me get my drink WORST PAPA JOHNS EVER
Corey Bills
Terrible pizza. Understand cooked and dripping in sauce even when you order it with light sauce.
Atmosphere: 2
Food: 1
Service: 2
Austin Coats
Employees don’t acknowledge waiting customers
Service: 1
Elisha Cole
We ordered 2 pizzas, one thin crust and one of the Shaq-a-roni pizzas… was told they would be here in 35 minutes, showed up an hour and 10 minutes and both pizzas were soggy. So disappointing for the cost and the quality
Didn't get my order right. What the point of ordering a certain cut if they cant follow directions.
Atmosphere: 2
Food: 4
Service: 2
Why is the management letting people smoke weed in front of the store. Two why is the management letting them not even start they’re dash orders until after they’re high. This is not acceptable ppl are trying work as well not all of us are getting high and not doing our jobs. But to make an excuse as if it’s ok they all on night shift should be fired. Owner should check they’re cameras from 7pm to 8pm 12/22 this is not OK.
Atmosphere: 1
Food: 2
Service: 1
My son called tonight to place a order on the phone with the representative that takes the order he was a a Man that apparently did not understand what my son ordered he Messed up horribly and got the order completely wrong my son paid almost 30 dollars for 1 pizza which was not worth it at all the Manager at the store at Gladstone which was a female she did not offer nothing to make that wrong a right she offered to make my son the 1 pizza he was missing but he would had to pay more money for another one that when he made on the phone with that Man that took the order messed up he ordered 2 pizzas but only got 1 we will never spend money with Papa John's ever again that drop the ball all the time the representatives on the phone that takes the order needs more people skills and do a way better job so for me they are all PEASENTS
Food: 1
Service: 1
So… I was in there a few days ago, and this old woman was yelling at the young lady at the register! She wouldn’t stop and let her help the other waiting customers…….. She proceeded to try to walk behind the counter into their office! It was an overall crazy experience….. my food was good though! As well as the young girl was kind and apologetic to the customers throughout the whole interaction. I think this whole situation just proves that not everyone can be happy 🤷🏼♂️. I’ve never personally had any issues with this Papa Johns.
Atmosphere: 3
Food: 5
Service: 5
I ordered 4 sauce cups for $0.99 a piece. The delivery driver left them at the store. I requested a refund for the price of the sauce cups and was only refunded $2.58. This doesn’t even cover the cost of the sauce cups before tax. The email I received was from the general manager, so if you have a problem with your order, don’t expect them to make it right. They obviously don’t care about keeping repeat customers.
Atmosphere: 1
Food: 1
Service: 1
This is the best gluten free pizza I've ever had. I've been gluten free since 2015.
Atmosphere: 5
Food: 5
Service: 5
The food is great. We call ahead then run in and pick it up. There is no chairs or tables it is just to pickup.
Atmosphere: 1
Food: 5
Service: 5
I haven't had Papa John's in years. It was good. I just don't understand the garlic butter. Who puts butter on pizza!? 🤮 Other than that it was great
Atmosphere: 5
Food: 5
Service: 5
Ordered online. Walked in and saw an employee sitting on a chair folding boxes and stacking them on the dirty floor. She dropped an unopened one on the floor and then proceeded to use her foot on the inside of the box to drag it to her and then folded it and put it on top of the other folded boxes. Does this ownership/management not know the health and food safety rules? Gross. Hopefully what I just got doesn’t have a footprint on the inside. Pizza wasn’t cut correctly. 6 slices but cut into 8 and 2 very awkward small slices. Sloppily made and I had to ask for the garlic sauces. Wasn’t in box nor any peppers in box. Disappointing.
Atmosphere: 3
Food: 2
Service: 4
Food undercooked, Gave us the wrong order and refused to give us our actual order. Horrible customer service 1 star.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
They missed up my order when I told them the name then they refused to take it back and wouldn’t even let me get my drink WORST PAPA JOHNS EVER
Terrible pizza. Understand cooked and dripping in sauce even when you order it with light sauce.
Atmosphere: 2
Food: 1
Service: 2
Employees don’t acknowledge waiting customers
Service: 1
We ordered 2 pizzas, one thin crust and one of the Shaq-a-roni pizzas… was told they would be here in 35 minutes, showed up an hour and 10 minutes and both pizzas were soggy. So disappointing for the cost and the quality
Food: 1
Service: 1
Didn't have the food ready do not recommend
Atmosphere: 2
Food: 3
Service: 1
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