Hereford House - Independence

Good food but ungodly slow service. Reservation at 715, got sat at 730 and we were bored and ready to go home before our steaks even got there around 845. I went and got the car while the wife stayed and waited for them to give us our dessert to go. We finally got that at 930. Bummer of a night and waste of a night out with the fam.

Atmosphere: 4

Food: 4

We were never seated , the hostess blatantly ignored us and seated others. So we left and went to Twin Peaks next door!

Service: 1

I would give them zero stars if that was an option. We had reservations for 630PM. We got their about 10 minutes early. The rude and unwelcoming host told us it would probably be another 30 minutes. What's the point of making reservations? Aside from that, sat and wait till about 6:30. During that time, we watched several other people come in and be seated right away. Another family has reservations for 6:30 also. They were sat right away. Then there was a family that had reservations for 630 also. They were seated immediately. They had a party of 4 or 5. They ended up leaving due to a family emergency. (I pray everything is okay.) While all this was happening, we were basically being ignored and skipped over. We left and spent our hard earned money elsewhere. We were actually treated with respect and appreciation along with wonderful customer service. I'll never spend a dime at the Hereford House. If you don't mind being treated like you don't matter or you're beneath them this this is the place for you. This is the Independence, MO location. I can't speak for other locations, but this one is a major disappointment.

New Years Eve dinner with friends was wonderful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Mushrooms, Carrot Cake

Always great food and good service!

Atmosphere: 4

Food: 5

Service: 4

Not sure why anyone would wanna support this place. Had reservations and was told that we would still have to wait. While waiting had several people come in after us without a reservation and get seated immediately. Will never support this joke of a place again.

Atmosphere: 1

Service: 1

Blame myself for trying a cheeseburger at a steakhouse but I would still expect it to not be a dried piece of meat that makes a frozen burger look like a gourmet meal.

Atmosphere: 2

Food: 2

Service: 3

It was the perfect place for our 35th anniversary dinner.

Atmosphere: 5

Food: 5

Service: 5

Great happy hour in the bar. Prices are great and food was really good!

Atmosphere: 5

Food: 5

Service: 5

First time being at this restaurant. Down here for training and we were set up with lunch for three days here and our waitress, Emma, did amazing. She was always professional. Never rattled. We had 15 people each day and she handled it magnificently.
The staff there was great!! Every person I engaged with was amazing. Michelle, who seemed to live there, was just incredible each time I went there. She was great recommending the food and deserts. She took the time to make small talk and was truly a blessing to have at that location.
Overall a great steakhouse with an even better staff!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Calamari, Carrot Cake, Mashed Potatoes, Chicken Sandwich, Soup, The 1957, Bone in Ribeye Steak, Hot Rolls and Whipped Butter, Steak Soup, House Salad, Burger, Dinner for Two, Ribs

Steak was perfect!

Atmosphere: 5

Food: 5

Service: 5

One of the best steakhouses in Kansas City. Always great service and the food never disappoints.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Soup

I worked there as a former employee and I’ve found out a couple things you guys should know the managers there are two faced there mean to there employees and they don’t temp their chicken in their fryers I’ve gotten sick before as a former employee I don’t recommend going to eat there the managers there are not fit to run the place

Atmosphere: 1

Food: 1

Service: 1

Jennifer was great and helpful . And she's also a of fun!!

Atmosphere: 5

Food: 5

Service: 5

Good experience. Good food, wait staff was friendly and good.

Atmosphere: 4

Food: 4

Service: 4