McDonald's

Name: McDonald's
Address: 16802 E Gudgell Rd, Independence, Missouri, 64055, US
Telephone: (816) 373-9996
Price range: $
Rating: 2.7

$ • Fast Food, Burgers, Coffee Shops

Hours:
16802 E Gudgell Rd, Independence
(816) 373-9996

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About McDonald's

McDonald's, a well-known fast-food chain, has received mixed reviews from customers. The crew is described as hardworking, but the restaurant seems to be understaffed, leading to long wait times for customers. Despite the staffing issues, the employees are reported to be friendly, courteous, and professional, providing a positive experience for those who use the drive-thru.

One customer had a more personal experience, where they encountered some issues with their order. While the employee at the payment window handled the situation gracefully, providing a larger drink and fry as a resolution, the customer was disappointed to hear a manager or supervisor being demeaning towards the employee. This behavior was seen as disrespectful and not in line with the level of customer service the customer expected.

Overall, the reviews suggest that McDonald's provides a mixed experience, with a hardworking but potentially understaffed crew, and a range of customer service quality, from excellent to disappointing. The restaurant's ability to address staffing challenges and maintain a respectful, customer-focused environment appears to be an area for improvement.