McDonald's

16802 E Gudgell Rd, Independence
(816) 373-9996

Recent Reviews

Sort by
Anthony Keller

The line was backed up to the street due to the second lane being worked on and they got me out within 5 minutes. I was very impressed the crew didn’t seem stressed with how busy they were and the food was good!

Atmosphere: 5

Food: 5

Service: 5

Colbie Bellos

Very rude and the other day my friend came here and got 2 RAW cheeseburgers. Never coming here again, disgusting.

Cody Lane

They don't know how to work uber eats

Atmosphere: 1

Food: 1

Service: 1

santina vega

**Subject: Complaint Regarding Inconsistent Service and Unprofessional Conduct**

Dear McDonald's Customer Service Team,

I hope this message finds you well. I am writing to express my disappointment with a recent experience I had at one of your locations.

On my visit, I placed an order through the McDonald's app, which clearly indicated that my meal came with a large drink. However, upon arriving at the store, I was informed by the staff that the large drink was not included, despite the app confirming otherwise. When I attempted to clarify the discrepancy, the employees were unhelpful and dismissive, failing to honor the terms of my order. Instead of addressing the issue professionally, they proceeded to charge me for additional drinks.

This level of service is not only frustrating but also quite disappointing, as I rely on McDonald’s for both quality food and customer service. I would appreciate it if you could investigate this matter and ensure that your team is properly trained to handle such situations in a courteous and professional manner. I would also like to request a resolution for the charges made for additional drinks that were not part of my original order.

Thank you for your attention to this matter. I look forward to your response.

Atmosphere: 1

Food: 5

Service: 1

Ashley Mitchell

Not good for you

jawwad zakir

Online the place says Friday Saturday 24houra but it’s always closed after midnight.

T S

Please adjust your hours. I'm a DoorDash driver and get sent here constantly as they're closing because on here and on DoorDash it says open 24 hours, but it's not open 24 hours. It's important to keep the hours correct so things like DoorDash function right with your store.

Service: 1

Nick Rosenbaum

It's a clean MCD. Had to get a Rib while they are back. Not sure what it is, but it's pretty good.

Atmosphere: 5

Food: 5

Service: 5

Dallas Countryman

I was starving coming from work and was just gonna grab a bite to eat little did I know I was just gonna have a crappy experience I show up and order a meal with 4 ranch in it which I paid for. I got to the second window and they were hesitant to not give me them and I didn’t have my receipt to prove it because I blew away when the first window guy gave it to me. I eventually got my ranch and drove off then when I start eating at home I see the hamburger that I ordered ketchup only came with cheese and ketchup. Which I really don’t like cheese so I went there spending money to get 3 out of the 4 things that I orders almost was 2 out of the 4 things but I kept telling them that I ordered it and paid for it

carla marrs

I ordered egg mcmuffin it was straight out of bag not toasted not warm. Sad!

Food: 2

Service: 5

Recommended dishes: Egg Mcmuffin

Eric H

It's McDonald's, so it is what it is. If they would just do actually fresh french fries it would be such a massive improvement. I shouldn't have to ask for no salt just to get a fresh batch of fries because I want them fresh I just also want salt

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Egg Mcmuffin, Chicken Mcnuggets, Hash Browns

Charles Rivers

McDonald's has changed over the years, no more excellent customer service ?

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: French Fries

linda barrier

Chicken livers are excellent

Carson Sumpter

This is the best mcdonalds in the area hands down.

Atmosphere: 5

Food: 5

Service: 5

Dallas S

Got to McDonald’s at 10:50 when they close at 11 and stayed in the drive thru for 10 minutes while workers inside refused to take my order and pretended to be closed. So tired of terrible service everywhere I go. Won’t be back.

Loading...