they never answer the phone. any time past 12 i want food especially their employees don’t care.
Atmosphere: 1
Food: 1
Service: 1
Kelevra G Vest
Absolute worst service I think I've ever had probably got to be the worst McDonald's in the entire city it's the only one that doesn't give away free coffees in the middle of a blizzard when you're a driver for their billion-dollar company. I'd say we can blame it on the overweight manager either way they suck and I'd avoid it with an intensity like the plague.
Atmosphere: 1
Food: 1
Service: 1
Jacob Hodge
Got nothing about our order correct. The staff doesn't speak english, and won't give refunds for an order they got wrong just 2 seconds ago.
Atmosphere: 1
Food: 1
Service: 1
hydin vera
Same o same o
Atmosphere: 4
Food: 2
Service: 4
Jennifer Edwards
Ewwwww… how do people actually eat this food? I only go to McDonald’s for the clean restrooms!
Food: 1
Lisa Crocker-Fisher
Lady at drive thru window needed a hug or something.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
Briana Bryant
I spent almost $10 for a steak egg and cheese bagel meal. My bagel was toasted to the point both sides were black. I don't want to spend $10 on something that I can't even eat.
Atmosphere: 3
Food: 1
Service: 5
russ barr
Every time I stop in they are fast and friendly. The order is always right.
Atmosphere: 5
Food: 5
Service: 5
Jacqui Jameson
Edit: Make that 7 times and the last time was the next day and on the way there so when I went inside on a Very cold day so they could make this right and find out why their phones were not being answered the young girl Didn't even try to be mature and professional, instead jumped to the conclusion that I wanted her to make my order again which I didn't even ask for and emphasized that it wasn't even about the food. So I said you need to make this right somehow and she refused, except giving me the $1.59 hashbrowm that was missing 🙄
I have called 4 times and it keeps ringing and ringing until it gives me a noise like a fax machine! How do I get ahold of someone? I didn't receive some of my food.
Food: 5
Service: 4
Timothy Owings
Getting slower and slower, and still sending you around the building to wait on food. I barely remember the days you got your food at the pickup windows after paying. Instead of faster service you have to leave the windows to make it look like they served you faster than they did. They now give the closest parking to the Doordash delivery drivers. Things have not gotten better.
Fast food? Yes. Fast one? Also yes. I asked for extra pickles and no onions on my McRib, but somehow I ended up with extra onions instead. It’s impressive how quickly they can get your order wrong! If you’re craving speed over accuracy, this is your place.
Atmosphere: 3
Food: 3
Service: 3
John Bingham
Drive thru, and didn't get any picante sauce, until I asked for it again.
Atmosphere: 5
Food: 3
Service: 5
Susan Butler
Gotta love the $5 meal deals. Just enough food. Ordered thru the app and arriving late to pick it up all 3 meals where still warm and tasty the cokes were still fresh enough to taste delicious. Good job to my original Susquehanna neighborhood McDonald's. Been going there my whole life. Botta Ba Ba ba!!!
Parking: Suggestion... McDonald's 24 highway independence mo 64056 well it sits between 2 empty lots where Perkins sat and a long time ago a Greenhouse selling all things gardening flowering grassing anything to do with lawns and seasonal outdoor necessities. So nowadays, with Uber and door dash and curbside delivery at store and to a person's house the wait time as well as 2 drive thru lines completely around the building as well as people not willing to get out of their cars cause everyone is always to busy to sit and eat their meals always on the go go go and impatient with all aspects of their lives. Sorry, to each their own choice so I'm done ranting about other people's lack of time. Anyways, my suggestion is to build a McDonald's right next to the original 1 with no indoor seating or service unless their order is wrong. Strictly to be used for Uber eats, door dash, curb side pick up, as well as app orders. This would hopefully slow down the pace and allow for interactions with the customers who choose to dine in or simply drive up to the speaker and place their favorite orders without the inching forward stopping 2 spots from speaker and having to scream at the workers taking my order. Makes me feel like I'm the 1 acting rude when the employees might feel like the yelling was unnecessary and 9 times outta 10 it is. Customers can be so inconsiderate and feel as if the employee wasn't doing their jobs. Cause in the majority of your customers minds say some very demeaning and far off vulgarities towards them. Also, the car behind the other plays their music so loud that no one can hear each other or 1 parent with 6 kids screaming and that parent is about to lose their minds. Another over descripted scenario. I'm not saying bad things about McDonald's or the customers it's just a lot to deal with. Experience the roller coaster. I remember being with my once best friend who then became my 1st serious boyfriend, and then my husband, 1991 thru 2005 when we divorced. We always ate throuh the drive thru to order, for me was an all-American hamburger meal no pickle with a coke, and his order was the w cheeseburger meal plain with cheese only and we would pull up and pay, proceed to the next window and we never even had to pull forward. Always hot and fresh, and that Coca-Cola was absolutely the best. Years went on another drive thru lane longer wait time. Now, today, you attempt to go and get your meal of the day for 1 or for family, and you wait 25 minutes, whether you go inside or through the drive thru. I love you, McDonald's, but I'm just being real.
Kid-friendliness: Kids were not with us, but normally, kids in any families really aren't fawned over anymore. There is just no time
Wheelchair accessibility: Yeah, it's there if you can safely navigate the traffic. Although it's like that everywhere anymore
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich, French Fries, Mcdouble, Cheeseburger, World Famous Fries, Mcchicken, Oreo Mcflurry, Quarter Pounder Hamburger
William Betterton
No matter what you get, they always make you pull around the building to wait for your food how hard is it to make four hamburgers and two large fries?
they never answer the phone. any time past 12 i want food especially their employees don’t care.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst service I think I've ever had probably got to be the worst McDonald's in the entire city it's the only one that doesn't give away free coffees in the middle of a blizzard when you're a driver for their billion-dollar company. I'd say we can blame it on the overweight manager either way they suck and I'd avoid it with an intensity like the plague.
Atmosphere: 1
Food: 1
Service: 1
Got nothing about our order correct. The staff doesn't speak english, and won't give refunds for an order they got wrong just 2 seconds ago.
Atmosphere: 1
Food: 1
Service: 1
Same o same o
Atmosphere: 4
Food: 2
Service: 4
Ewwwww… how do people actually eat this food? I only go to McDonald’s for the clean restrooms!
Food: 1
Lady at drive thru window needed a hug or something.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
I spent almost $10 for a steak egg and cheese bagel meal. My bagel was toasted to the point both sides were black. I don't want to spend $10 on something that I can't even eat.
Atmosphere: 3
Food: 1
Service: 5
Every time I stop in they are fast and friendly. The order is always right.
Atmosphere: 5
Food: 5
Service: 5
Edit: Make that 7 times and the last time was the next day and on the way there so when I went inside on a Very cold day so they could make this right and find out why their phones were not being answered the young girl Didn't even try to be mature and professional, instead jumped to the conclusion that I wanted her to make my order again which I didn't even ask for and emphasized that it wasn't even about the food. So I said you need to make this right somehow and she refused, except giving me the $1.59 hashbrowm that was missing 🙄
I have called 4 times and it keeps ringing and ringing until it gives me a noise like a fax machine! How do I get ahold of someone? I didn't receive some of my food.
Food: 5
Service: 4
Getting slower and slower, and still sending you around the building to wait on food. I barely remember the days you got your food at the pickup windows after paying. Instead of faster service you have to leave the windows to make it look like they served you faster than they did. They now give the closest parking to the Doordash delivery drivers. Things have not gotten better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast food? Yes. Fast one? Also yes. I asked for extra pickles and no onions on my McRib, but somehow I ended up with extra onions instead. It’s impressive how quickly they can get your order wrong! If you’re craving speed over accuracy, this is your place.
Atmosphere: 3
Food: 3
Service: 3
Drive thru, and didn't get any picante sauce, until I asked for it again.
Atmosphere: 5
Food: 3
Service: 5
Gotta love the $5 meal deals. Just enough food. Ordered thru the app and arriving late to pick it up all 3 meals where still warm and tasty the cokes were still fresh enough to taste delicious. Good job to my original Susquehanna neighborhood McDonald's. Been going there my whole life.
Botta Ba Ba ba!!!
Parking: Suggestion... McDonald's 24 highway independence mo 64056 well it sits between 2 empty lots where Perkins sat and a long time ago a Greenhouse selling all things gardening flowering grassing anything to do with lawns and seasonal outdoor necessities. So nowadays, with Uber and door dash and curbside delivery at store and to a person's house the wait time as well as 2 drive thru lines completely around the building as well as people not willing to get out of their cars cause everyone is always to busy to sit and eat their meals always on the go go go and impatient with all aspects of their lives. Sorry, to each their own choice so I'm done ranting about other people's lack of time.
Anyways, my suggestion is to build a McDonald's right next to the original 1 with no indoor seating or service unless their order is wrong. Strictly to be used for Uber eats, door dash, curb side pick up, as well as app orders. This would hopefully slow down the pace and allow for interactions with the customers who choose to dine in or simply drive up to the speaker and place their favorite orders without the inching forward stopping 2 spots from speaker and having to scream at the workers taking my order. Makes me feel like I'm the 1 acting rude when the employees might feel like the yelling was unnecessary and 9 times outta 10 it is. Customers can be so inconsiderate and feel as if the employee wasn't doing their jobs. Cause in the majority of your customers minds say some very demeaning and far off vulgarities towards them. Also, the car behind the other plays their music so loud that no one can hear each other or 1 parent with 6 kids screaming and that parent is about to lose their minds.
Another over descripted scenario. I'm not saying bad things about McDonald's or the customers it's just a lot to deal with. Experience the roller coaster.
I remember being with my once best friend who then became my 1st serious boyfriend, and then my husband, 1991 thru 2005 when we divorced. We always ate throuh the drive thru to order, for me was an all-American hamburger meal no pickle with a coke, and his order was the w cheeseburger meal plain with cheese only and we would pull up and pay, proceed to the next window and we never even had to pull forward. Always hot and fresh, and that Coca-Cola was absolutely the best. Years went on another drive thru lane longer wait time. Now, today, you attempt to go and get your meal of the day for 1 or for family, and you wait 25 minutes, whether you go inside or through the drive thru.
I love you, McDonald's, but I'm just being real.
Kid-friendliness: Kids were not with us, but normally, kids in any families really aren't fawned over anymore. There is just no time
Wheelchair accessibility: Yeah, it's there if you can safely navigate the traffic. Although it's like that everywhere anymore
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich, French Fries, Mcdouble, Cheeseburger, World Famous Fries, Mcchicken, Oreo Mcflurry, Quarter Pounder Hamburger
No matter what you get, they always make you pull around the building to wait for your food how hard is it to make four hamburgers and two large fries?
Fast, hot and yummy!
Atmosphere: 5
Food: 5
Service: 5
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