Sprite was carbonated water asked for something else and they wouldn't give me anything
Atmosphere: 2
Food: 4
Service: 1
Fancie 1982
I’m orded an iced caramel coffee. Instead they gave ne a hor coffee with caramel it was nasty i work there so i know we have iced coffee not whatever the heck they gave me. Iced caramel coffee it is not that difficult
Atmosphere: 2
Food: 3
Service: 1
Shanna Crocker
Sit in the drive-through for 30 minutes finally get my burgers and they are burnt to a complete crisp and you cannot seem to get a hold of anybody yet that McDonald’s cause nobody’s answering your phone very crappy service disgusting burgers they had to be thrown in the trash and I wasted money
Atmosphere: 1
Food: 1
Service: 1
Seth Domanski
My girlfriend and I used to order through the app all the time, but after three times of them messing up my food, we stopped. I used to order the double quarter pounder with cheese, but then stopped because they kept giving me the single. Each time I would show them my receipt, show what I got instead, and asked if I could have it fixed, and all three times they said no. According to the managers I spoke to, they couldn’t fix our order because it wasn’t placed inside the restaurant. They told us each time it was an app error and to take it up with the app instead. Mind you, our receipts matched our mobile orders, meaning whoever made our orders was the one who screwed up, not the app.
This has been an issue even when I used to work there back in 2017. I vividly remember a woman coming in from drive thru saying her order was wrong, and the managers told her they wouldn’t fix it because it was a drive thru order. If she wanted it fixed, she had to wait on drive thru all over again. So it’s nice to see that hasn’t changed, and it seems to be just this one location with this ludicrous stipulation. No other fast food restaurant or other McDonald’s location does this.
Even when not using the app, they still don’t get our orders right. We ask for sauce, they give us none. I asked for a cheeseburger with no pickles, they gave me pickles. She asked for a McChicken with extra mayo, they barely gave her any. Now we ordered a kids meal and they forgot the drink. Forgetting to give us our drinks is another common issue I’ve been having.
At this point, I’m convinced the staff at this location doesn’t care. Almost every single time I’ve gone to the 24 Hwy location, whether we use the app, drive thru, or order inside, they’ve gotten our orders wrong. Whenever I ask them to fix it, they deflect the blame or, on the off chance they do fix it, it feels inconvenience to them.
Atmosphere: 1
Food: 2
Service: 1
Zack Austin
Gaurenteed to receive cold food and soggy fries
Atmosphere: 1
Food: 1
Service: 1
Twisted American
Worst food I ever ate overcooked and chewy ordered two chicken sandwich meals…horrible and they were not busy
Atmosphere: 1
Food: 1
Service: 1
Britney Bartley
An employee that was working the pay window tonight spit in my vehicle …. She was already rude handing the tap to pay thing out the window then rudely handed me my receipt I said thank you she rolled her eyes I said oh your welcome would have been nice … I proceed to pull up and she spits on the vehicle ……. Mind you the lobby is closed so I asked to speak with a manger as there is a line she tells me they knew exactly who it was as she has complaints well this one if it’s not handled I will be filing a police report she should be fired that is disgusting … The manger who was at work tonight took a picture of it as well and said she would make sure the owner is aware I hope this is handled the right way I will be visiting back in the am when the lobby is open .
Jae Na
Is this McDonald’s under new management??? I have lived in this area for nearly 8 years, and I have gone to this McDonald’s many, many times before with little to no issues, BUT the number of issues I’ve had within the past week or so have been ridiculous. Today was the last straw. I ordered oatmeal, and it was swimming in water. Oatmeal particles were literally floating around. I could actually drink the oatmeal. I went to the very RUDE morning manager to ask if it could be cooked or remade, and I was told she could give me dry oatmeal and hot water, and I could make it myself! She was very rude and nonchalant. Unfortunately, I forgot to take a pic of the watery oatmeal. This isn’t even including when I went this past weekend, and they literally gave me dry oatmeal (pic included). Thankfully, after I brought it to their attention, I was given some properly made; however, this is not to mention a strong, fishy tasting filet o fish I was given a week before. I’m not sure what has happened with this location, but I’m willing to drive an extra mile or two for better food and service. This place is horrible. If you go here, and you’re in drive-thru, CHECK your food before pulling off. Be prepared to leave just as hungry as when you arrived.
Atmosphere: 2
Food: 2
Service: 1
steppa Rsbpg
they never answer the phone. any time past 12 i want food especially their employees don’t care.
Atmosphere: 1
Food: 1
Service: 1
Kelevra G Vest
Absolute worst service I think I've ever had probably got to be the worst McDonald's in the entire city it's the only one that doesn't give away free coffees in the middle of a blizzard when you're a driver for their billion-dollar company. I'd say we can blame it on the overweight manager either way they suck and I'd avoid it with an intensity like the plague.
Got nothing about our order correct. The staff doesn't speak english, and won't give refunds for an order they got wrong just 2 seconds ago.
Atmosphere: 1
Food: 1
Service: 1
hydin vera
Same o same o
Atmosphere: 4
Food: 2
Service: 4
Jennifer Edwards
Ewwwww… how do people actually eat this food? I only go to McDonald’s for the clean restrooms!
Food: 1
Lisa Crocker-Fisher
Lady at drive thru window needed a hug or something.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
Briana Bryant
I spent almost $10 for a steak egg and cheese bagel meal. My bagel was toasted to the point both sides were black. I don't want to spend $10 on something that I can't even eat.
Sprite was carbonated water asked for something else and they wouldn't give me anything
Atmosphere: 2
Food: 4
Service: 1
I’m orded an iced caramel coffee. Instead they gave ne a hor coffee with caramel it was nasty i work there so i know we have iced coffee not whatever the heck they gave me. Iced caramel coffee it is not that difficult
Atmosphere: 2
Food: 3
Service: 1
Sit in the drive-through for 30 minutes finally get my burgers and they are burnt to a complete crisp and you cannot seem to get a hold of anybody yet that McDonald’s cause nobody’s answering your phone very crappy service disgusting burgers they had to be thrown in the trash and I wasted money
Atmosphere: 1
Food: 1
Service: 1
My girlfriend and I used to order through the app all the time, but after three times of them messing up my food, we stopped. I used to order the double quarter pounder with cheese, but then stopped because they kept giving me the single. Each time I would show them my receipt, show what I got instead, and asked if I could have it fixed, and all three times they said no. According to the managers I spoke to, they couldn’t fix our order because it wasn’t placed inside the restaurant. They told us each time it was an app error and to take it up with the app instead. Mind you, our receipts matched our mobile orders, meaning whoever made our orders was the one who screwed up, not the app.
This has been an issue even when I used to work there back in 2017. I vividly remember a woman coming in from drive thru saying her order was wrong, and the managers told her they wouldn’t fix it because it was a drive thru order. If she wanted it fixed, she had to wait on drive thru all over again. So it’s nice to see that hasn’t changed, and it seems to be just this one location with this ludicrous stipulation. No other fast food restaurant or other McDonald’s location does this.
Even when not using the app, they still don’t get our orders right. We ask for sauce, they give us none. I asked for a cheeseburger with no pickles, they gave me pickles. She asked for a McChicken with extra mayo, they barely gave her any. Now we ordered a kids meal and they forgot the drink. Forgetting to give us our drinks is another common issue I’ve been having.
At this point, I’m convinced the staff at this location doesn’t care. Almost every single time I’ve gone to the 24 Hwy location, whether we use the app, drive thru, or order inside, they’ve gotten our orders wrong. Whenever I ask them to fix it, they deflect the blame or, on the off chance they do fix it, it feels inconvenience to them.
Atmosphere: 1
Food: 2
Service: 1
Gaurenteed to receive cold food and soggy fries
Atmosphere: 1
Food: 1
Service: 1
Worst food I ever ate overcooked and chewy ordered two chicken sandwich meals…horrible and they were not busy
Atmosphere: 1
Food: 1
Service: 1
An employee that was working the pay window tonight spit in my vehicle …. She was already rude handing the tap to pay thing out the window then rudely handed me my receipt I said thank you she rolled her eyes I said oh your welcome would have been nice … I proceed to pull up and she spits on the vehicle ……. Mind you the lobby is closed so I asked to speak with a manger as there is a line she tells me they knew exactly who it was as she has complaints well this one if it’s not handled I will be filing a police report she should be fired that is disgusting … The manger who was at work tonight took a picture of it as well and said she would make sure the owner is aware I hope this is handled the right way I will be visiting back in the am when the lobby is open .
Is this McDonald’s under new management??? I have lived in this area for nearly 8 years, and I have gone to this McDonald’s many, many times before with little to no issues, BUT the number of issues I’ve had within the past week or so have been ridiculous. Today was the last straw. I ordered oatmeal, and it was swimming in water. Oatmeal particles were literally floating around. I could actually drink the oatmeal. I went to the very RUDE morning manager to ask if it could be cooked or remade, and I was told she could give me dry oatmeal and hot water, and I could make it myself! She was very rude and nonchalant. Unfortunately, I forgot to take a pic of the watery oatmeal. This isn’t even including when I went this past weekend, and they literally gave me dry oatmeal (pic included). Thankfully, after I brought it to their attention, I was given some properly made; however, this is not to mention a strong, fishy tasting filet o fish I was given a week before. I’m not sure what has happened with this location, but I’m willing to drive an extra mile or two for better food and service. This place is horrible. If you go here, and you’re in drive-thru, CHECK your food before pulling off. Be prepared to leave just as hungry as when you arrived.
Atmosphere: 2
Food: 2
Service: 1
they never answer the phone. any time past 12 i want food especially their employees don’t care.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst service I think I've ever had probably got to be the worst McDonald's in the entire city it's the only one that doesn't give away free coffees in the middle of a blizzard when you're a driver for their billion-dollar company. I'd say we can blame it on the overweight manager either way they suck and I'd avoid it with an intensity like the plague.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got nothing about our order correct. The staff doesn't speak english, and won't give refunds for an order they got wrong just 2 seconds ago.
Atmosphere: 1
Food: 1
Service: 1
Same o same o
Atmosphere: 4
Food: 2
Service: 4
Ewwwww… how do people actually eat this food? I only go to McDonald’s for the clean restrooms!
Food: 1
Lady at drive thru window needed a hug or something.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, French Fries, Cheeseburger
I spent almost $10 for a steak egg and cheese bagel meal. My bagel was toasted to the point both sides were black. I don't want to spend $10 on something that I can't even eat.
Atmosphere: 3
Food: 1
Service: 5
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