I love this store!!!! It's my kind of place. Just walking through the front door,puts a big smile on my face!!- Thanks Toby Keith for just the right words to express our love of Firehouse Subs
Der Ritter
Came into the store after attempting to call in to place a carry out order (no one answered over multiple calls). Thought maybe they were busy, but I walked in and went to place my order. It took a few minutes before someone took my order. Once I did, ALL the employees went to the back. I went around the far side of the counter and saw them all just sitting back on their phones. After about 10 minutes of waiting, one of the employees finally started working on my sandwich. I've now been waiting almost 20 minutes now. Not to mention I have heard the phone ring multiple times, and no one has attempted to answer it. Great place, but employees need to be re-evaluated.Update: after 22 minutes, sandwich has made its way in the oven ??
Atmosphere: 3
Food: 4
Service: 1
Annie Stauffer
Their Italian sub just hits the spot ? ?Dietary restrictions: They now have gluten-free bread for their subs!Kid-friendliness: Very child friendly. They have a child menu, plus They gave each child a fire chief's hat .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Doug Shlick
Hateeeee to do this. But yall that was something yesterday. I placed an online order for pickup at 2:15, no big deal I ran some errands to wait. I came in around 2:18ish and was told sorry, the pickup time was at 2:15 but we’re running behind. No problem I said and got my drink at sat down. Fast forward to 2:35, my food wasn’t ready yet, but an employee had been running around the counter and having the entire team look for her headphones. Once she gave up and everyone’s back was turned looking, she hit that front register, snatched 2 fat cookies from the basket, shoved them in her pants and said eh, let me know if you find em and walked out. Y’all can watch cameras, that killlllled me lol. “2:35”Thennnn, my food I think was still in the process but the manager couldn’t make it. His eyes were too focused on watching the pro bowl games on tv for a good few minutes at a time, so my sandwich was a little cold by the time I got it. So yeah, what I got from my experience was show up about 20-30 minutes after the pickup time, the employees lovvvvee dem cookies and will do anything to get one, and that if there’s something on TV at the same time as your food is being made, you won’t get it for a minute. Hope she found her headphones, or if she had them all along I hope those cookies were good ?
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
Amanda Allen
Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Tmur Ray
Great people, great food, great service. Always offering a kind suggestion even when they are closed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies, Club on a Sub
Barbara Smith
Not my favorite place. I'd prefer a deli like McAlister's.
Atmosphere: 3
Food: 3
Service: 3
tresa cerny
They told me, they weren't open and directed me to go to Jersey Mike's. What kind of service is that??? Still like their sandwiches but dislike how their staff treat
Atmosphere: 1
Food: 1
Service: 1
Kristi Manewal
Great sandwiches. Always come back on our way through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef
Savvy crafter
First and foremost when we walked in the door the young man who was the manager there immediately told the girl in the back to call the police on us. He neglected to even ask or inquire whatsoever if my dog was a service animal didn't ask me anything didn't say anything to me was immediately going to call the police thankfully I read lips. Never asked me never said a word. Secondly he waited until we got our food and came to the table and ordered my daughter to either put on a different shirt or leave the store. He said the word on her shirt was offensive. Number two that is censorship and it's illegal freedom of speech is allowed everywhere. Number three he had no business trying to enforce a dress code on a store that does not have one. I found him to be rude and nasty and I will never visit that store again. If this is the example of what Firehouse Subs is then they don't need my money or my business!!!Their employees should be informed of the Ada rule on service animals.I do not recommend this store to anyone!
That tall boy name William Green he served me today he did a fantastic job need a rise he did so good. He was so polite with workers like that I will always come here
Atmosphere: 5
Food: 5
Service: 5
K T
The food is great but I always feel like I've burdened the staff for just being a customer the second I walk through the door, regardless of if they're busy or not
Atmosphere: 4
Food: 5
Service: 1
Jasmin Angel
Awesome friendly staff and subs were yummy!
Atmosphere: 4
Food: 5
Service: 5
Barbara K.
This Firehouse Subs has a nice size dining area unlike others I've visited. The staff was friendly and courteous. Ordered my favorite, hook and ladder. It was made to perfection and rather quickly. The soda station was just as clean as the rest of the place. Would certainly visit again while in Missouri. Plenty of parking and easy to get in and out of lot and back on the main highway.
I love this store!!!! It's my kind of place. Just walking through the front door,puts a big smile on my face!!- Thanks Toby Keith for just the right words to express our love of Firehouse Subs
Came into the store after attempting to call in to place a carry out order (no one answered over multiple calls). Thought maybe they were busy, but I walked in and went to place my order. It took a few minutes before someone took my order. Once I did, ALL the employees went to the back. I went around the far side of the counter and saw them all just sitting back on their phones. After about 10 minutes of waiting, one of the employees finally started working on my sandwich. I've now been waiting almost 20 minutes now. Not to mention I have heard the phone ring multiple times, and no one has attempted to answer it. Great place, but employees need to be re-evaluated.Update: after 22 minutes, sandwich has made its way in the oven ??
Atmosphere: 3
Food: 4
Service: 1
Their Italian sub just hits the spot ? ?Dietary restrictions: They now have gluten-free bread for their subs!Kid-friendliness: Very child friendly. They have a child menu, plus They gave each child a fire chief's hat .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Hateeeee to do this. But yall that was something yesterday. I placed an online order for pickup at 2:15, no big deal I ran some errands to wait. I came in around 2:18ish and was told sorry, the pickup time was at 2:15 but we’re running behind. No problem I said and got my drink at sat down. Fast forward to 2:35, my food wasn’t ready yet, but an employee had been running around the counter and having the entire team look for her headphones. Once she gave up and everyone’s back was turned looking, she hit that front register, snatched 2 fat cookies from the basket, shoved them in her pants and said eh, let me know if you find em and walked out. Y’all can watch cameras, that killlllled me lol. “2:35”Thennnn, my food I think was still in the process but the manager couldn’t make it. His eyes were too focused on watching the pro bowl games on tv for a good few minutes at a time, so my sandwich was a little cold by the time I got it. So yeah, what I got from my experience was show up about 20-30 minutes after the pickup time, the employees lovvvvee dem cookies and will do anything to get one, and that if there’s something on TV at the same time as your food is being made, you won’t get it for a minute. Hope she found her headphones, or if she had them all along I hope those cookies were good ?
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Great people, great food, great service. Always offering a kind suggestion even when they are closed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies, Club on a Sub
Not my favorite place. I'd prefer a deli like McAlister's.
Atmosphere: 3
Food: 3
Service: 3
They told me, they weren't open and directed me to go to Jersey Mike's. What kind of service is that??? Still like their sandwiches but dislike how their staff treat
Atmosphere: 1
Food: 1
Service: 1
Great sandwiches. Always come back on our way through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef
First and foremost when we walked in the door the young man who was the manager there immediately told the girl in the back to call the police on us. He neglected to even ask or inquire whatsoever if my dog was a service animal didn't ask me anything didn't say anything to me was immediately going to call the police thankfully I read lips. Never asked me never said a word. Secondly he waited until we got our food and came to the table and ordered my daughter to either put on a different shirt or leave the store. He said the word on her shirt was offensive. Number two that is censorship and it's illegal freedom of speech is allowed everywhere. Number three he had no business trying to enforce a dress code on a store that does not have one. I found him to be rude and nasty and I will never visit that store again. If this is the example of what Firehouse Subs is then they don't need my money or my business!!!Their employees should be informed of the Ada rule on service animals.I do not recommend this store to anyone!
Restaurantji Recommends
Food was delicious and very quick.
Atmosphere: 4
Food: 4
Service: 4
That tall boy name William Green he served me today he did a fantastic job need a rise he did so good. He was so polite with workers like that I will always come here
Atmosphere: 5
Food: 5
Service: 5
The food is great but I always feel like I've burdened the staff for just being a customer the second I walk through the door, regardless of if they're busy or not
Atmosphere: 4
Food: 5
Service: 1
Awesome friendly staff and subs were yummy!
Atmosphere: 4
Food: 5
Service: 5
This Firehouse Subs has a nice size dining area unlike others I've visited. The staff was friendly and courteous. Ordered my favorite, hook and ladder. It was made to perfection and rather quickly. The soda station was just as clean as the rest of the place. Would certainly visit again while in Missouri. Plenty of parking and easy to get in and out of lot and back on the main highway.