We received the best service from Mariclaire! She was thoughtful and went above and beyond always thinking of anything we may need before we even asked! Food was excellent and carrot cake is most definitely the best in the city and one of our favorite desserts!
Atmosphere: 5
Food: 5
Service: 5
W Rath
It's good but pricey. Chicken lunch dishes are $20. For that money I would hope for something a little more memorable.
We have picked Charlestons every date night for over 5 years, they have excellent service and food, their portion size is big so bring an appetite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad with Baked Potato Soup, Hawaiian Ribeye, Grilled Pork Chops, Queso
Denise Deckard
I placed a to go order, paid for it, and added a tip of more than 20%. As zi sat there, I watched others come in after me in groups of two and four. I ordered soup and a salad. The server checked in with those around me refilling water and suggesting appetizers as they waited. She never returned to me. I noticed the manager come over and look at me with the receipt in hand and speak with the server. She then turned and looked at me. A few moments later, I noticed the couple across from me ( that were seated more than 15 minutes after me seemingly be served the same soup and salad I ordered. A few minutes later, one of the tables of four received their food. This caused me to call the server order and ask if that was my orderShe said no, there was an error with my order, and the manager was working on it. minutes later, the manager came over with my food. No explanation nor apology. I had to ask him to come over. I asked why I was ignored and served after others. He said there was a problem with my order. I asked why I wasn't given an explanation and apology? Only then did he apologize. Never did the server. He attempted to offer something. I explained I had not come expecting anything free. What I wanted was my food and customer service. What I got was the realization that I was served after the people who did not look like me, and I was expected to just sit there and take what they felt I deserved. To boot my oder was wrong. I paid for the large bowl and received the cup and the wrong salad dressing.
Atmosphere: 4
Food: 5
Service: 1
Troy Burtin
I've been before on a night it wasn't busy and service was fine. Went tonight with my parents and aunt and uncle and after we placed the orders, we hardly saw our server. Maybe they are short staffed? Whatever the case, it was good but not perfect. Would go again though, so don't hold that too much against them.
Atmosphere: 5
Food: 5
Service: 4
Don Culver
My friends and I ate there tonight. Our waitress was Very top tier professional. She anticipated we didn't have to ask.Our food was very well cooked. The other staff were very good also. I look forward to returning in the future. Charelstons is a very nice restaurant.
Atmosphere: 5
Food: 5
Service: 5
Charryse R Berry
The servers weren't great but we were a big party. The food was a little underwhelming but I likely built it up too much in my head. The blackberry adult beverage was fantastic.
Atmosphere: 5
Food: 4
Service: 3
Mel Rodriguez
Courteous wait staff that help one another. Great atmosphere. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Tom Prewitt
I think our expectations were maybe a little too high for our first visit to Charleston's. I find it annoying to not be able to make reservations, even if b there are only b 2 of us, especially when you expect it to be a very busy night. We were seated immediately and our server came to get our drink orders. She was very nice but didn't seem to have her head in the game. Our drinks and food came out pretty quick. The food was excellent minus the salad we didn't even get. The food was good enough that we will go back. There were other items that we want to try.
Wonderful experience from setting a reservation to the night of dinner! Our server Liddy was incredibly efficient and had great customer service!
Atmosphere: 5
Food: 3
Service: 5
Jeffrey Winston
My experience is always very good. My wife and I are always satisfied. My only complaint is, the last two times we were there, I asked for some hot sauce and the waitress didn't bring it. No big deal.Vegetarian options: The carrots , I believe glaze, are excellent!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roasted Prime Rib with Loaded Baked Potato, Chicken Fried Steak, Queso
Ray Cessna
Good food. Excellent service. Great location. Spinach dip is the best. Love this placeParking: Such a good spot with so many other things to do near by
We received the best service from Mariclaire! She was thoughtful and went above and beyond always thinking of anything we may need before we even asked! Food was excellent and carrot cake is most definitely the best in the city and one of our favorite desserts!
Atmosphere: 5
Food: 5
Service: 5
It's good but pricey. Chicken lunch dishes are $20. For that money I would hope for something a little more memorable.
Atmosphere: 5
Food: 4
Service: 4
Great food, moderately priced
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Shrimp, Shrimp Cargot
We have picked Charlestons every date night for over 5 years, they have excellent service and food, their portion size is big so bring an appetite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad with Baked Potato Soup, Hawaiian Ribeye, Grilled Pork Chops, Queso
I placed a to go order, paid for it, and added a tip of more than 20%. As zi sat there, I watched others come in after me in groups of two and four. I ordered soup and a salad. The server checked in with those around me refilling water and suggesting appetizers as they waited. She never returned to me. I noticed the manager come over and look at me with the receipt in hand and speak with the server. She then turned and looked at me. A few moments later, I noticed the couple across from me ( that were seated more than 15 minutes after me seemingly be served the same soup and salad I ordered. A few minutes later, one of the tables of four received their food. This caused me to call the server order and ask if that was my orderShe said no, there was an error with my order, and the manager was working on it. minutes later, the manager came over with my food. No explanation nor apology. I had to ask him to come over. I asked why I was ignored and served after others. He said there was a problem with my order. I asked why I wasn't given an explanation and apology? Only then did he apologize. Never did the server. He attempted to offer something. I explained I had not come expecting anything free. What I wanted was my food and customer service. What I got was the realization that I was served after the people who did not look like me, and I was expected to just sit there and take what they felt I deserved. To boot my oder was wrong. I paid for the large bowl and received the cup and the wrong salad dressing.
Atmosphere: 4
Food: 5
Service: 1
I've been before on a night it wasn't busy and service was fine. Went tonight with my parents and aunt and uncle and after we placed the orders, we hardly saw our server. Maybe they are short staffed? Whatever the case, it was good but not perfect. Would go again though, so don't hold that too much against them.
Atmosphere: 5
Food: 5
Service: 4
My friends and I ate there tonight. Our waitress was Very top tier professional. She anticipated we didn't have to ask.Our food was very well cooked. The other staff were very good also. I look forward to returning in the future. Charelstons is a very nice restaurant.
Atmosphere: 5
Food: 5
Service: 5
The servers weren't great but we were a big party. The food was a little underwhelming but I likely built it up too much in my head. The blackberry adult beverage was fantastic.
Atmosphere: 5
Food: 4
Service: 3
Courteous wait staff that help one another. Great atmosphere. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
I think our expectations were maybe a little too high for our first visit to Charleston's. I find it annoying to not be able to make reservations, even if b there are only b 2 of us, especially when you expect it to be a very busy night. We were seated immediately and our server came to get our drink orders. She was very nice but didn't seem to have her head in the game. Our drinks and food came out pretty quick. The food was excellent minus the salad we didn't even get. The food was good enough that we will go back. There were other items that we want to try.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Grilled Pork Chops
Restaurantji Recommends
The best pork chops hands down!!!
Atmosphere: 5
Food: 5
Service: 5
Good food and service needs more food options
Wonderful experience from setting a reservation to the night of dinner! Our server Liddy was incredibly efficient and had great customer service!
Atmosphere: 5
Food: 3
Service: 5
My experience is always very good. My wife and I are always satisfied. My only complaint is, the last two times we were there, I asked for some hot sauce and the waitress didn't bring it. No big deal.Vegetarian options: The carrots , I believe glaze, are excellent!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roasted Prime Rib with Loaded Baked Potato, Chicken Fried Steak, Queso
Good food. Excellent service. Great location. Spinach dip is the best. Love this placeParking: Such a good spot with so many other things to do near by
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Spinach Artichoke Dip, Carrot Cake, Key Lime Pie, Fish, Chicken Fried Steak, Hawaiian Ribeye, Potato Soup