Chipotle Mexican Grill

Its sad consistency my delivery orders are wrong. Employees knowing how to read is important. Please help teach them how to read

Atmosphere: 1

Food: 1

Service: 1

Great customer service but Myles. Very rude manager. Had his own workers scared. Myles should never come monitor chipotle. He makes his workers work more than him.

Atmosphere: 2

Food: 4

Service: 1

I came here 30 minutes before close. I asked my order taker how she was doing and she seemed unenthused. I continued with my order. Thalia used old rice despite new fresh rice being available right in front of me. She made me a kid order despite me never ordering that and it had to be remade. I ordered double meat and the meat is cold and skimpy. Both meals were cold even though we ate it right after ordering it. I really tried not to complain but this is by far the worst Chipotle experience I’ve ever had and I would never return to this location. Quality and customer service are both EXTREMELY sub par. It was expensive, cold, and old, for no reason and the guest interaction was terrible.

Atmosphere: 1

Food: 1

Service: 1

Thalia had a terrible attitude. Refused to give us fresh food even though it was sitting right there, and acted like we were an inconvenience for being there. Ive never had a half filled bowl with cold hard rice for $14 in my entire life. Will be getting a refund/remake because they have lost their rabbid minds here

Atmosphere: 1

Food: 1

Service: 1

I frequently have a negative impression of the staff when I visit this location. Came in at 10:40 pm tonight. Workers were clearly annoyed to see me and it took a second to get addressed and it was “well you’ll definitely be our last customer tonight.” A girl puts on her gloves to make me food, then says she doesn’t have enough rice left. I say “no rice?” She shrugs and answers no. I ask “no brown rice either?” She already starts taking her gloves off and says no. The store is open for another 15 minutes from when I went back to my car. Why are employees not continuing to cook and have food available? It was already being put up from the line at 20 minutes til close. I had to race to the other location on Boardwalk to get food before close and I was WARMLY greeted immediately and served with a smile. All the food was still out and the workers were very nice. I am a waitress and I’m not some ignorant Karen who doesn’t understand. I did not come in too late to be served and upon visiting your other location, this clearly isn’t your normal practice. This location does not care about customer service or customer retention and it’s not a good look for the business. Inconveniencing customers and denying service because you want to get off work quicker isn't acceptable. I hope the right people read this and this leads to a change in customer service at this location.

Atmosphere: 1

Service: 1

They use the “someone must have stole” the order when nobody checked to make it in the first place. Happened twice… in the words of G.W. “fool me can’t get fooled again”

Food wasn’t fresh. Stale chips and not all veggie options were available at the time.

Tired of paying $12 for a half empty bowel. Never order through app they skimp so hard!

Atmosphere: 1

Food: 1

Service: 1

Great team very nice and respectful

Atmosphere: 5

Food: 5

Service: 5

Don't order from here online. You get half the portion you should.

Got my bowl home and every grain of rice was crunchy; called to resolve the issue and was given an 800 number... I've never had issues with chipotle ever but their resolution process SUCKS! This location is filled with teenagers not a single adult in site... You may want to go to a location where adults are making the food

Atmosphere: 2

Food: 2

Service: 3

I order from your restaurant almost weekly. I am not usually one to complain but today I had to. I ordered from the app for pick up and I got home to a bowl that was literally like half empty. My husband bowl was also pretty sad looking. For the 47$ I spent this is terrible service and food portions. I debated on making the drive back to return everything but getting back home at 9 from a long day of work, kids sports and school prep we were exhausted and your service was extremely disappointing for the money we spend here.

Atmosphere: 2

Food: 1

Service: 2

They hardly ever get our online order correct. The service is zero stars. The people that work here don’t know what customer service is. Most of the time my guac is brown and they forget fajitas every time. Today they messed up the protein in my bowl and the beans and my husband’s order too.

Atmosphere: 1

Food: 2

Service: 1

I’ve gone to this chipotle multiple times as I live close by and they always skimp on the meat so today I asked for the chicken on the side. While in store we were asking about the portion sizes and the GM who made our bowls said we could argue about serving size all day bc he was right and we were wrong since it was In a 4fl oz container (the small clear containers they put their sauces in) it was 4oz I tried to explain there was a difference between fluid ounces vs ounces anyways took it home put it on my food scale and The scale doesn’t lie 2.2oz which is half of a serving.

Atmosphere: 1

Food: 1

Service: 1

Chips were stale and the lobby and bathroom were filthy. I wouldn't go again.

Atmosphere: 1

Food: 3

Service: 2