The line wasn't long but the wait for the food was. Fries and chicken nuggets came out Luke warm. You expect deep fried food to be hot nope. I bought a madness hotdog was so cold and the toppings I hated. Not to mention no carrots. I also bought a create your own bowl. I waited for something I could of made before I sat down. I don't recommend
Christian Masters
Food is great, acquiring it is where the problems start. No one is ever at the counter to take orders. Today I called out 3 times, getting progressively louder each time with no response. Had to go elsewhere. In previous visits it seems they didn’t complete their opening check list as their soda fountain was turned off still in the middle of the day. There just appears to be no interest in providing good or any service. Which is a shame because the food, especially the empanadas are fantastic. I don’t see this lasting long unfortunately.
Atmosphere: 1
Food: 4
Service: 1
Jennifer Stewart
Amazing chicken empanadas, okay beef empanadas, and absolute garbage customer service. I swore that I would never go to the SW Blvd location again after repeated terrible customer service but I happen to be at Crown Center and wanted to grab something to eat so I stopped in and ordered a combo plate. I initially read the options wrong and ordered the three different kinds of empanadas and instead of correcting me, the guy behind the counter, just stared at me. I quickly realized the combo only came with two so I ordered the chicken and beef that came with rice and beans. He didn’t say anything, he just turned and walked away. After a few minutes he brought out two greasy empanadas in a paper bag then dumped them in a to go container added an incredibly small amount of rice and beans. I had to ask for sauce since it wasn’t offered and that seemed to be a bit of an inconvenience when I asked about heat levels. Overall, the food was OK, but his attitude was incredibly rude. So, if your establishment boldly has a tip option on the payment touchscreen, there should be decent customer service and maybe even a thank you for the order!
To add: Shortly after I finished eating in the food court I walked by and noticed two families were standing in the restaurant, looking for someone that was working there, and the guy seem to be nowhere to be found so they walked out. As a tourist destination, you would think the customer service would at least be decent and your counter would be staffed. So to the manager: your incredibly rude and unprofessional employee is losing you money. Best of luck at that location - you need it!
Atmosphere: 1
Food: 3
Service: 1
Mohammad Rasoulipour
Absolutely delicious empanadas. We got the empanada and rice and beans combo and recommend it.
Atmosphere: 4
Food: 5
Service: 5
MrOZ55
I think this little gem of a restaurant is going unnoticed. They have great South American dishes. I am from Colombia and I can easily say that the food was delicious. I had the Bandeja Paisa which is a favorite dish of the people of Colombia. It is a bit pricey, but I guess this is due to the prime location of the restaurant. I went with my nephew and was surprised that on a Saturday afternoon this restaurant was almost empty. There is much competition since this is in a Food Court. Just give the empanadas a try, or any of the other food, and you will be genuinely pleased.
Atmosphere: 5
Food: 5
Service: 5
Emily Issac
The empanadas with the garlic and green sauce are some of my favorite snacks. That said, 5.50 each is pretty pricy. A once in a while treat
Octavio Rodriguez
Excelent! If u want to try latin food this is the place! Recommend 100%
I didn't like the food. It's nothing like Venezuelan food. I don't recommend it at all.
Laura Castillo
If I could give it 0 stars, it would be better. The food and the service are horrible. The service and the way they serve the food don't represent me as a Venezuelan. The rice was overcooked and the beans were terrible. They should replace the entire staff.
Restaurant look very dirty and in bad shape. The service was worse the worse part of the “experience”. Very rude lady upfront. The food wasn’t good either.
Atmosphere: 1
Food: 1
Service: 1
Joelle Melling
The beans were the only good part. The empanadas had not been properly drained and gushed oil when we bit into them. We didn't get to choose our sauces and were only given a couple napkins each (not enough to soak up the oil). The beans were the only good part. The empanadas had not drained enough and a lot of oil gushed out when we took a bite. We couldn't choose the sauces and we received few napkins.
Atmosphere: 1
Food: 2
Service: 2
Rafael Morales
the food was bad but the service was worse...the Arepa was cold and unpleasant...the place was empty for that bad service...nope coming back anytime soon...
The food was bad but the service was worse...the arepa was cold and had a bad taste...I don't understand why the service was bad because the place was empty...I don't think I'll go back to that place...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bandeja Paisa, Gusacaca Arepa
Francis Daniela Cruz Meyer
What a bad flirt I ordered delivery and in their photos they are one thing and when it arrives it is another and the food was super salty I ordered 6 empanadas and they only sent me 1 the arepa in the photo looks big and with salad I got an apera super small and only with cheese and meat the size of a child's hand, first and last time I order and I really wanted to go eat there but I would never go with this experience that 1 arepa, 1 hallaca 1 empanada 29 dollars
Food: 1
Steve Crockett
Parking: Get parking validation ticket from restaurant for free indoor parking.
The line wasn't long but the wait for the food was. Fries and chicken nuggets came out Luke warm. You expect deep fried food to be hot nope. I bought a madness hotdog was so cold and the toppings I hated. Not to mention no carrots. I also bought a create your own bowl. I waited for something I could of made before I sat down. I don't recommend
Food is great, acquiring it is where the problems start. No one is ever at the counter to take orders. Today I called out 3 times, getting progressively louder each time with no response. Had to go elsewhere. In previous visits it seems they didn’t complete their opening check list as their soda fountain was turned off still in the middle of the day. There just appears to be no interest in providing good or any service. Which is a shame because the food, especially the empanadas are fantastic. I don’t see this lasting long unfortunately.
Atmosphere: 1
Food: 4
Service: 1
Amazing chicken empanadas, okay beef empanadas, and absolute garbage customer service. I swore that I would never go to the SW Blvd location again after repeated terrible customer service but I happen to be at Crown Center and wanted to grab something to eat so I stopped in and ordered a combo plate. I initially read the options wrong and ordered the three different kinds of empanadas and instead of correcting me, the guy behind the counter, just stared at me. I quickly realized the combo only came with two so I ordered the chicken and beef that came with rice and beans. He didn’t say anything, he just turned and walked away. After a few minutes he brought out two greasy empanadas in a paper bag then dumped them in a to go container added an incredibly small amount of rice and beans. I had to ask for sauce since it wasn’t offered and that seemed to be a bit of an inconvenience when I asked about heat levels. Overall, the food was OK, but his attitude was incredibly rude. So, if your establishment boldly has a tip option on the payment touchscreen, there should be decent customer service and maybe even a thank you for the order!
To add: Shortly after I finished eating in the food court I walked by and noticed two families were standing in the restaurant, looking for someone that was working there, and the guy seem to be nowhere to be found so they walked out. As a tourist destination, you would think the customer service would at least be decent and your counter would be staffed. So to the manager: your incredibly rude and unprofessional employee is losing you money. Best of luck at that location - you need it!
Atmosphere: 1
Food: 3
Service: 1
Absolutely delicious empanadas. We got the empanada and rice and beans combo and recommend it.
Atmosphere: 4
Food: 5
Service: 5
I think this little gem of a restaurant is going unnoticed. They have great South American dishes. I am from Colombia and I can easily say that the food was delicious. I had the Bandeja Paisa which is a favorite dish of the people of Colombia. It is a bit pricey, but I guess this is due to the prime location of the restaurant. I went with my nephew and was surprised that on a Saturday afternoon this restaurant was almost empty. There is much competition since this is in a Food Court. Just give the empanadas a try, or any of the other food, and you will be genuinely pleased.
Atmosphere: 5
Food: 5
Service: 5
The empanadas with the garlic and green sauce are some of my favorite snacks. That said, 5.50 each is pretty pricy. A once in a while treat
Excelent! If u want to try latin food this is the place! Recommend 100%
Recommended dishes: Empanada Pastelitos, Shredded Chicken Empanada
Bad food, bad service, bad atmosphere
I didn't like the food. It's nothing like Venezuelan food. I don't recommend it at all.
If I could give it 0 stars, it would be better.
The food and the service are horrible. The service and the way they serve the food don't represent me as a Venezuelan. The rice was overcooked and the beans were terrible. They should replace the entire staff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pabellon Arepa
Restaurantji Recommends
Restaurant look very dirty and in bad shape. The service was worse the worse part of the “experience”. Very rude lady upfront. The food wasn’t good either.
Atmosphere: 1
Food: 1
Service: 1
The beans were the only good part. The empanadas had not been properly drained and gushed oil when we bit into them. We didn't get to choose our sauces and were only given a couple napkins each (not enough to soak up the oil).
The beans were the only good part. The empanadas had not drained enough and a lot of oil gushed out when we took a bite. We couldn't choose the sauces and we received few napkins.
Atmosphere: 1
Food: 2
Service: 2
the food was bad but the service was worse...the Arepa was cold and unpleasant...the place was empty for that bad service...nope coming back anytime soon...
The food was bad but the service was worse...the arepa was cold and had a bad taste...I don't understand why the service was bad because the place was empty...I don't think I'll go back to that place...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bandeja Paisa, Gusacaca Arepa
What a bad flirt I ordered delivery and in their photos they are one thing and when it arrives it is another and the food was super salty I ordered 6 empanadas and they only sent me 1 the arepa in the photo looks big and with salad I got an apera super small and only with cheese and meat the size of a child's hand, first and last time I order and I really wanted to go eat there but I would never go with this experience that 1 arepa, 1 hallaca 1 empanada 29 dollars
Food: 1
Parking: Get parking validation ticket from restaurant for free indoor parking.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Rice and Beans
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