Freddy's Frozen Custard & Steakburgers

Don’t bother getting Dr Pepper frost. Tasted nothing like Dr Pepper and was basically watered down ice cream.

Not planning on mobile ordering through the app again and seriously questioning whether I’ll be back in store (Crystal lake). The double burger was soggy and the fries had none of the Freddy’s spice on them and were cold. Even tho marked normal spice on the app they were bland. Do you have to mark extra to get it at all? I pulled into the lot as the app said my food was ready so not a timing issue. Ugh I ate it but what a waste of $.

Went to our local new location on Washington rd in Augusta ga. The food was extremely salty, and the workers seemed bothered. The floor was so slippery. My husband almost fell. And than while walking out the door the floor was so slippery my son stepped on the rug, it moved and he fell out the door, skinned up his knees and hurt his arm. The workers just looked and went back to talking. No one asked if he was okay. And to mention today was his 13th birthday. We will never step foot in this place again. Stop using the same mop to mop the back and front. The floors are covered in grease and slippery. Ruined my son’s birthday. And teach your employees to check on people when they get hurt. 😞

Staff is very friendly. Prices are very reasonable and love rewards. My favorite hamburger restaurant. Great job.

Went into Freddy’s in kerrville Texas . Ordered three meals cost 36.50 just to get 4 random sauce two bbq and two ranch . I asked about sauce . Girl just said yes it’s in there and close the window . Didn’t listen or anything . Called manager and he wasn’t any help . Freddy’s needs better service and better management . Plus customer service number is about useless . . Also the cheese curd portion is super small . They even want to charge for the marinara sauce when you can grab it if you’re inside the restaurant . .

Edit: I did get ahold of them and they offered me a resolution.
I did a mobile order. Picked it up and got home and I’m missing food. . Everytime I call I get mailbox is full try again later.

Great food!

I love the shoe string fries. I just wish they were hot

The food was good. They were very nice

Food was cold, asked for tator tots got cold skinny fries, took long enough to order and get our food didn't want to wait longer for tots so just settled won't go there again

No waffle cones!?!? Wth!

Friendly helpful staff were very nice.

Extremely slow. Very poorly managed business.

Kae is very friendly! All staff were nice. Store is clean. Order perfect

The manager Edgar is the best. Very good at his job.

Really tasty smash burgers and fries, but severely understaffed.