The service people at this location consistently act like they have no idea what's going on, causing multiple orders to be incorrect especially in the mornings.
Danielle Bueoy
Person at the window was being rude
Mike Hutchinson
I am a Door Dash driver that represents McDonalds all across the Kansas City metropolitan area. I arrived yesterday during the lunch rush to pick up two orders for McDonald’s customers at the Wagy’s Metro North store in the Kansas City Northland. For 10-15 minutes I was the only person at the front of the lobby at the lunch time rush. I waited patiently in silence for those orders. Not once in that time frame did anyone acknowledge me with “Welcome to McDonalds” or “How can we help you• I watched as several drive through orders got priorities over my customers who orders sat there and waited behind the drive thru orders! Finally, I stood up and promptly said…I have been in management for 30 years and I have never seen and understood why my orders where put on the back burner of priority. I finally received a response after 15 minutes. “. We are waiting on cookies on one of your orders! Lunch hour rush and no cookies made. Really? That’s poor planning for sure! This prompted two male employees to get involved. One of the male employees spoke up with an attitude and said…”you should have said something to us” I said are you serious? I am your customer and I represent two other families who are customers of McDonalds. What was most interesting about that statement to me. Two Managers heard him and absolutely said nothing to him! I was appalled to say the least. The second male employee should be fired immediately. As I waited patiently, he must have been on break and overheard our conversation. He approached me from behind, (I did not see him). He said, “MOVE”. That was a direct threat to me directly. I chose to not say anything but it took all I had to not defend myself. I have been a strong supporter and customer for McDonalds for 60 years. Yesterday will be a day I will never forget. It’s sad a company who use to pride itself in customer service, promptly delivery of its orders, and it’s consistent measures of this services has dropped to this level. Someone really needs to look into their current process and chance it back to what got McDonald’s started in the first place. The worst thing wasn’t about me. It was my two customer’s I represented where discarded and had to wait because of some poor choices made by McDonald’s employees.
Amongus Sus
Waited forever for my food and it is the wrong order. Absolutely horrible.
Carrie Fite
Everything I ordered was given to me fresh! 😋 Oh my gosh! Food is much better that way.
Diana Wilson
Always a good trip. Polite respectful and pretty quick trip
Elizabeth Hert
The food tastes awful here.
Michael Liimatta
It is what it is. Never have to worry about how it's going to taste.
James Dennis
Staff was very rude in drive thru and was unable to place order
Rochelle Edmond
Hot fast and clean!! Nice and clean and family atmosphere
The service people at this location consistently act like they have no idea what's going on, causing multiple orders to be incorrect especially in the mornings.
Person at the window was being rude
I am a Door Dash driver that represents McDonalds all across the Kansas City metropolitan area. I arrived yesterday during the lunch rush to pick up two orders for McDonald’s customers at the Wagy’s Metro North store in the Kansas City Northland. For 10-15 minutes I was the only person at the front of the lobby at the lunch time rush. I waited patiently in silence for those orders. Not once in that time frame did anyone acknowledge me with “Welcome to McDonalds” or “How can we help you• I watched as several drive through orders got priorities over my customers who orders sat there and waited behind the drive thru orders! Finally, I stood up and promptly said…I have been in management for 30 years and I have never seen and understood why my orders where put on the back burner of priority. I finally received a response after 15 minutes. “. We are waiting on cookies on one of your orders! Lunch hour rush and no cookies made. Really? That’s poor planning for sure! This prompted two male employees to get involved. One of the male employees spoke up with an attitude and said…”you should have said something to us” I said are you serious? I am your customer and I represent two other families who are customers of McDonalds. What was most interesting about that statement to me. Two Managers heard him and absolutely said nothing to him! I was appalled to say the least. The second male employee should be fired immediately. As I waited patiently, he must have been on break and overheard our conversation. He approached me from behind, (I did not see him). He said, “MOVE”. That was a direct threat to me directly. I chose to not say anything but it took all I had to not defend myself. I have been a strong supporter and customer for McDonalds for 60 years. Yesterday will be a day I will never forget. It’s sad a company who use to pride itself in customer service, promptly delivery of its orders, and it’s consistent measures of this services has dropped to this level. Someone really needs to look into their current process and chance it back to what got McDonald’s started in the first place. The worst thing wasn’t about me. It was my two customer’s I represented where discarded and had to wait because of some poor choices made by McDonald’s employees.
Waited forever for my food and it is the wrong order. Absolutely horrible.
Everything I ordered was given to me fresh! 😋 Oh my gosh! Food is much better that way.
Always a good trip. Polite respectful and pretty quick trip
The food tastes awful here.
It is what it is. Never have to worry about how it's going to taste.
Staff was very rude in drive thru and was unable to place order
Hot fast and clean!!
Nice and clean and family atmosphere
Restaurantji Recommends
Mcloved it
closed early without notice and had me waiting for 10 minutes but had signs on and everything.
All she asked for was no whip cream.. small order as well.😑
Very well run!
Order was not correct in drive through but they got it fixed and were awesome about it giving us some mcflurries for the mix up.
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