This was my first time using them and price was very reasonable, cookies tasted extremely delicious. We did bluey and sonic theme for my two kids bday party. I’m using them again this Nov 2023 as well. Very professional and great customer service. Just glad to have someone up north and not have to travel super far.
Kristine Bates
Nellie’s cakes are so good. Always get exactly what we ask for.
cee reisdorph
Wonderful staff to work with. Great customer service. Perfect design for my daughter’s birthday party, beautiful work. Exactly what I asked for. And the cookies are delicious. We got many compliments and several wanted to know who made them! Will certainly use again ❤️
Matt R.
Our cake was not up to the expectations explained over the phone. Even after calling to confirm what I wanted, talking to someone on the phone explaining that I wanted it exactly like the picture I sent, with specific communication. Very over-priced for what we received. I will never order from here again.
AmyJo Heiting
Amazing customer service, cake was perfect and tasty, and price was reasonable. We will definitely order from here again!
E F
Son asked for a last minute Spider-Man birthday cake and Nellie Custom Cake swiftly took care of me. Cake was delicious too!
Lori Bitner
I just love Nellie’s cakes - the location isn’t fancy but don’t let that fool you - it’s a hidden gem you don’t want to miss! My wedding cake was from here, as well as several other cakes over the years, and they’ve all tasted fantastic; always beautifully decorated, too. The white cake with white buttercream icing is the best I’ve ever had.
Ms jackson
The strawberry flavored baby shower cake was excellent, great flavor and far from dry. The woodland creature cookies were also a hit. Will be back. Thank you
Leezus Jay
Not professional , I ordered a cake and was told that I didn’t order a cake when I know I had emails and phone calls from them for the transaction and they didn’t offer any alternatives
Nailah A.
I wish I could put zero stars. I ordered a cake for my brothers birthday 2 weeks in advance. When I called , I was directed to email with my idea of the cake , I was called back and told how much it was going to be and that was the end of that conversation. The day it was time for me to get the cake I scaled ahead to make sure they were going to really be open and to my surprise there was no cake . First she lied and said there was no number and when I told her she actually called me back and described to her the contents of our conversation. I know that she had the number because I had to send a second email in response to my prior one with the number , and she called back very quickly . My order was placed over the phone . She said that "their policy of 25 years " was that you pay for the cake first , and that there was never an ordered placed because it wasn't paid for . She said "nobody here would've told me that " despite the fact that nobody prompted me for payment after I spoke with them on the phone . They are rude , unprofessional , extremely inconsiderate not to mention the fact that they don't take accountability for their own errors . Since she wants to say that it wasn't a honest review of the situation, I left receipts .
This is the second year I've used Nellie Custom Cakes for my son's birthday and a second year they hit it out of the park. Tucked away in Claycomo, MO, this isn't a flashy shop. Instead, they put the bulk of their efforts into great service, exceptional cake flavors and amazing designs. I've provided them with soccer theme ideas in the past and they reproduced them flawlessly. Definitely worth it for your celebration.
Laura Bixenman
To say that I am satisfied with the cake I ordered is an understatement!! Nellie was extremely helpful and knowledgeable with what I wanted and was open to my requests for certain details regarding my cake. The price was very reasonable for the size of cake needed for the event. Will for sure use again!! Thank you!
Shannon J.
They made the most adorable bunny cake for my daughters 2nd birthday! Definitely recommend.
Cherelle Cook
This is my first time buying a cake from Nellie's. They asked me to email them a picture of what I wanted the cake to look like and they didn't disappoint. Thanks for making my daughter happy.
Lindsay Moss
I haven’t ordered from them in a few years and they are still as good as always. The cake was exactly what I wanted and the guests raved about how delicious it was! Highly recommend over and over again!!!
This was my first time using them and price was very reasonable, cookies tasted extremely delicious. We did bluey and sonic theme for my two kids bday party. I’m using them again this Nov 2023 as well. Very professional and great customer service. Just glad to have someone up north and not have to travel super far.
Nellie’s cakes are so good. Always get exactly what we ask for.
Wonderful staff to work with. Great customer service. Perfect design for my daughter’s birthday party, beautiful work. Exactly what I asked for. And the cookies are delicious. We got many compliments and several wanted to know who made them! Will certainly use again ❤️
Our cake was not up to the expectations explained over the phone. Even after calling to confirm what I wanted, talking to someone on the phone explaining that I wanted it exactly like the picture I sent, with specific communication. Very over-priced for what we received. I will never order from here again.
Amazing customer service, cake was perfect and tasty, and price was reasonable. We will definitely order from here again!
Son asked for a last minute Spider-Man birthday cake and Nellie Custom Cake swiftly took care of me. Cake was delicious too!
I just love Nellie’s cakes - the location isn’t fancy but don’t let that fool you - it’s a hidden gem you don’t want to miss! My wedding cake was from here, as well as several other cakes over the years, and they’ve all tasted fantastic; always beautifully decorated, too. The white cake with white buttercream icing is the best I’ve ever had.
The strawberry flavored baby shower cake was excellent, great flavor and far from dry. The woodland creature cookies were also a hit. Will be back. Thank you
Not professional , I ordered a cake and was told that I didn’t order a cake when I know I had emails and phone calls from them for the transaction and they didn’t offer any alternatives
I wish I could put zero stars. I ordered a cake for my brothers birthday 2 weeks in advance. When I called , I was directed to email with my idea of the cake , I was called back and told how much it was going to be and that was the end of that conversation. The day it was time for me to get the cake I scaled ahead to make sure they were going to really be open and to my surprise there was no cake . First she lied and said there was no number and when I told her she actually called me back and described to her the contents of our conversation. I know that she had the number because I had to send a second email in response to my prior one with the number , and she called back very quickly . My order was placed over the phone . She said that "their policy of 25 years " was that you pay for the cake first , and that there was never an ordered placed because it wasn't paid for . She said "nobody here would've told me that " despite the fact that nobody prompted me for payment after I spoke with them on the phone . They are rude , unprofessional , extremely inconsiderate not to mention the fact that they don't take accountability for their own errors . Since she wants to say that it wasn't a honest review of the situation, I left receipts .
Restaurantji Recommends
This is the second year I've used Nellie Custom Cakes for my son's birthday and a second year they hit it out of the park. Tucked away in Claycomo, MO, this isn't a flashy shop. Instead, they put the bulk of their efforts into great service, exceptional cake flavors and amazing designs. I've provided them with soccer theme ideas in the past and they reproduced them flawlessly. Definitely worth it for your celebration.
To say that I am satisfied with the cake I ordered is an understatement!! Nellie was extremely helpful and knowledgeable with what I wanted and was open to my requests for certain details regarding my cake. The price was very reasonable for the size of cake needed for the event. Will for sure use again!! Thank you!
They made the most adorable bunny cake for my daughters 2nd birthday! Definitely recommend.
This is my first time buying a cake from Nellie's. They asked me to email them a picture of what I wanted the cake to look like and they didn't disappoint. Thanks for making my daughter happy.
I haven’t ordered from them in a few years and they are still as good as always. The cake was exactly what I wanted and the guests raved about how delicious it was! Highly recommend over and over again!!!