the lady that answers the phone kept trying to correct my address then hung up on me two times I'm surprised this location is in business still
Crystal Lee
Customer service is horrible. I called my order in for carry out. I got there, and they said that they didn’t have my order. The cashier said her manager would be right with me. I waited and waited and waited…no manager!!! I was totally being ignored while the cashier was waiting on everyone else!!! I ended up leaving very frustrated!!!!
Joardy Looney
Ordered two large stuffed crust taste maker pizzas from the site. The order got picked up by DoorDash. The order I got was a two-topping hand-tossed pizza with a Pepsi. The dasher looked confused when I told her that it wasn't my order. I called the restaurant to tell them about the mix-up, but no reply. I even left a message.
Jaye Bassett
Never had a bad experience at this particular pizza hut, my favorite
Violet Webb
Perfect timing and the driver was very helpful and friendly
Michael Wells
Staff really knows what they are doing and went above and beyond to make sure my order was correct and on time since I was with a large group and we were on our way to a baseball game and didn't have the luxury of time. Will definitely be going back to this location in the future.
Erin McKinley
It took over an hour and a half to get my pizza. And when it came it wasn't right or hot.
Lajuan North
Fast service. Great customer service. It may not be this way all the time, but they were on point today!
Violet Martin
Pizza was poorly made. No cheese and very little meat. Pizza was like warm.
Latoya Lavallais
The gentleman who works the window is very friendly. I have driven out my way because of his service and will continue to do so!
I have ordered pizza from this Pizza Hut. For the last 2 years. I'm a pretty good customer. I order once every 7 to 10 days. And they must have had some sort of management change. I always order off of the app and get text alerts I ordered my pizza today at 5:43 I got a text alert at 5:47 it was out for delivery it was not, it was delivered 6:47 I called the store about my order and he told me that the text alert are incorrect I kind of figured that since I ordered it 5:43 and the pizza was out for delivery at 5:47. He said he has to do this for his numbers. This is the second time that this has happened. He informed me that the delivery guy had 7 orders to deliver. Why do they not have another delivery guy? I am less than a mile and a 1/2 from the store, and the pizza was cold. Thin and Crispy. crispy, It was not. I hate to say it. But it looks like I'm gonna find a new pizza restaurant.
Nicholas Wade (Wade52edaW)
My wife and I love our pizza...Home-made is preferred...But when we order its pizza hut then the next pick.You don't always know what you're going to get when you order out. BUT I have to say this pizza hut has gotten our order right everytime and even went the extra mile to be sure not to hand me a pie made incorrectly.I order the same everytime and they get it right. THANK YOU STAFF at 12000 Blue Ridge (late night)
Leslie Edwards
It was terrible. Ants on the few tables that they even had in their dining room which was only about 5 all around the edges at the windows. The middle of the dining room was empty. We were working 45 mins from home and had been working in the heat all day so we needed to sit down and cool off while we all shared pizza. They didn't have plates or silverware because they said they don't serve people in the dining area anymore. So we had to eat on layers of napkins. Also, just about all if not every customer who came in during the hour that we were there was a door dash (I don't know if there were other delivery companies) delivery driver. It occured to me when I learned that their dining room is not used that they make all of their money from deliveries....but wait, where were their delivery drivers if door dash was doing all of their deliveries? It seems to me that this would be a conflict of interest...
ryan Stufflebean
Food was hot and delicious. Only reason for 4 star was took about twice as long as estimated.
Macconna Porchia
Ordered extra cheese. And this is extra cheese from this location! Delivery guy was friendly!
the lady that answers the phone kept trying to correct my address then hung up on me two times I'm surprised this location is in business still
Customer service is horrible. I called my order in for carry out. I got there, and they said that they didn’t have my order. The cashier said her manager would be right with me. I waited and waited and waited…no manager!!! I was totally being ignored while the cashier was waiting on everyone else!!! I ended up leaving very frustrated!!!!
Ordered two large stuffed crust taste maker pizzas from the site. The order got picked up by DoorDash. The order I got was a two-topping hand-tossed pizza with a Pepsi. The dasher looked confused when I told her that it wasn't my order. I called the restaurant to tell them about the mix-up, but no reply. I even left a message.
Never had a bad experience at this particular pizza hut, my favorite
Perfect timing and the driver was very helpful and friendly
Staff really knows what they are doing and went above and beyond to make sure my order was correct and on time since I was with a large group and we were on our way to a baseball game and didn't have the luxury of time. Will definitely be going back to this location in the future.
It took over an hour and a half to get my pizza. And when it came it wasn't right or hot.
Fast service. Great customer service. It may not be this way all the time, but they were on point today!
Pizza was poorly made. No cheese and very little meat. Pizza was like warm.
The gentleman who works the window is very friendly. I have driven out my way because of his service and will continue to do so!
Restaurantji Recommends
I have ordered pizza from this Pizza Hut. For the last 2 years. I'm a pretty good customer. I order once every 7 to 10 days. And they must have had some sort of management change. I always order off of the app and get text alerts I ordered my pizza today at 5:43 I got a text alert at 5:47 it was out for delivery it was not, it was delivered 6:47 I called the store about my order and he told me that the text alert are incorrect I kind of figured that since I ordered it 5:43 and the pizza was out for delivery at 5:47. He said he has to do this for his numbers. This is the second time that this has happened. He informed me that the delivery guy had 7 orders to deliver. Why do they not have another delivery guy? I am less than a mile and a 1/2 from the store, and the pizza was cold. Thin and Crispy. crispy, It was not. I hate to say it. But it looks like I'm gonna find a new pizza restaurant.
My wife and I love our pizza...Home-made is preferred...But when we order its pizza hut then the next pick.You don't always know what you're going to get when you order out. BUT I have to say this pizza hut has gotten our order right everytime and even went the extra mile to be sure not to hand me a pie made incorrectly.I order the same everytime and they get it right. THANK YOU STAFF at 12000 Blue Ridge (late night)
It was terrible. Ants on the few tables that they even had in their dining room which was only about 5 all around the edges at the windows. The middle of the dining room was empty. We were working 45 mins from home and had been working in the heat all day so we needed to sit down and cool off while we all shared pizza. They didn't have plates or silverware because they said they don't serve people in the dining area anymore. So we had to eat on layers of napkins. Also, just about all if not every customer who came in during the hour that we were there was a door dash (I don't know if there were other delivery companies) delivery driver. It occured to me when I learned that their dining room is not used that they make all of their money from deliveries....but wait, where were their delivery drivers if door dash was doing all of their deliveries? It seems to me that this would be a conflict of interest...
Food was hot and delicious. Only reason for 4 star was took about twice as long as estimated.
Ordered extra cheese. And this is extra cheese from this location! Delivery guy was friendly!