Pizza Hut

10440 NE Cookingham Dr, Kansas City
(816) 335-4725

Recent Reviews

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Jessica Bledsoe

We did not receive our order. We called twice. They assured us it was on the way. It was not. When we requested a refund over the phone we were lied to and told the manager was busy with another order. Upon arrival we were told there was no manager we would have to wait until the next day for our undelivered pizza. Guess if we'll ever order from this store again.

Atmosphere: 1

Food: 1

Service: 1

Sophia Taylor

This place absolutely sucks. No refund for my pizza that took 4 hours and it didn’t even come. Do not come here.

Atmosphere: 1

Food: 1

Service: 1

Ashley Fazel

For two weeks in a row now I have been missing part of my delivery order. Pizza Hut is the only pizza place that delivers to my house. But if I’m never going to get my full order I’ll go somewhere else. I might as well if I have to go out of my way to pick up pizza anyway.

Food: 3

Service: 1

Dan The Man

I would refrain from any business from this location. On 12/02/2024 while entering the business to retrieve my order which advised it was ready, I was told it would be an additional 10-15 min., that was after waiting for approx. 15 mins. As i stood there, I observed presumably the manager standing next to the oven as pizza's sat waiting to get boxed up and noticed a big cloud of smoke exhaling from this person.

In disbelief, I looked over towards the lady also waiting for her order to see if she saw what I saw, and in fact she did. I then asked the employee to come here so I can speak with him. After conveying my observations to him and asking was he vaping, he initially denied it. After I reiterated that the lady standing next to me also witnessed what he did he admitting to doing it. He also said he was sorry, and that they were getting slammed.

I asked if he was a manager and he said yes. I then proceeded to tell him what he did was unacceptable and he's dealing with peoples food. This made him very angry and he began arguing with me. After demanding a refund and asking what his name is he refused to provide it. He also refused to provide the district managers name.

One of the employee's told him to give me a refund which that took roughly 5 mins. As others saw what was going on they left the store, I also told other individuals what I observed before being asked to leave. The pictured manager's name is Chad. Since this encounter, I've contacted corporate and notified the Health Dept. to launch an investigation.

Stay away from this location! This guy was extremely unprofessional, argumentative, and has no place preparing food.

Atmosphere: 1

Food: 1

Service: 1

Jarred Payne-Queen

Smells like sewage people sitting around

Atmosphere: 1

Food: 2

Service: 3

Zach Wheeler

Ordered from here all the time for the past 3 years and never had a single issue. The last 2 orders this past month has taken over 2 hours to get delivered and the pizzas were sub par at best. I don’t know if they had a change in management or what but this place has gone down hill.

Food: 1

Service: 1

J B

Ordered pizza for drive through pickup. Arrived after pizza was supposed to be ready. Employee gave me my receipt said they were really busy and to come back through in 15-20 minutes. Cant back through and got ignored for another 15 minutes before I had to go inside to get order.

Atmosphere: 1

Food: 2

Service: 1

Emily Mc

Food wasn’t ready, had to wait an additional 15 minutes. The rest of the food was cold. forgot a part of my order. Had to go back and all they offered me $5 off

Atmosphere: 1

Food: 1

Service: 1

Katie Mather

I ordered carryout for when they opened. It selected the first available time. Which is 10am. So I placed my order . I arrived at 10:10 to doors locked and no one there. I wait and come at 10:17. They lady opens it and is visibly irritated saying they aren't open yet. I'm like okay well it says 10am. But that's fine i can wait until 1030. And she is like well we aren't going to start making it until 1030. Which would mean I would be sitting there until 1050 1055. I told her okay, and she said so do you want me to just cancel it... and at this point she is already irritated so I don't trust her with my food. I just Said to cancel it and be done. Please speak with your stores and align your online times google times with what your employees are willing to do. We are done with this store now.

Atmosphere: 1

Food: 1

Service: 1

Dennis Hector

Pizza was to be ready at 6:05. I didn't pull away from the drive-thru until 6:20.

Atmosphere: 5

Food: 4

Service: 4

Kevin Bernard

2 Pizzas Came With Half Missing Toppings, Drinks Came Hotter Than The Food ? Highly Disappointed!

Atmosphere: 3

Food: 1

Service: 3

James Parrish

The pizzas were perfect as-ordered, and hot.The staff was friendly and efficient. They let me expedite my order after accidentally scheduling it for an hour later.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Lovers Pizza, Pepperoni Pizza, Backyard BBQ Chicken Pizza

walter pearson

It looks like somebody deliberately shook the pizza up and flipped. It upside down upon delivery, terrible.

Food: 2

Service: 1

B D

In the bustling realm of a local Pizza Hut, amidst the sizzling ovens and tantalizing aromas, there was an extraordinary worker whose true calling lay not in mere pizza preparation but in the art of masterpieces. With meticulous care, the worker transformed the humble pizza box into a canvas of artistic expression that was prehistoric. Incredible. Breathtaking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Breadsticks

Madderdaddy T

Great staff❣️❣️??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Supreme Pizza, Traditional Wings, Breadsticks, Cinnamon Sticks, Mtn Dew, Meat Lovers Pizza

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