I would refrain from any business from this location. On 12/02/2024 while entering the business to retrieve my order which advised it was ready, I was told it would be an additional 10-15 min., that was after waiting for approx. 15 mins. As i stood there, I observed presumably the manager standing next to the oven as pizza's sat waiting to get boxed up and noticed a big cloud of smoke exhaling from this person.
In disbelief, I looked over towards the lady also waiting for her order to see if she saw what I saw, and in fact she did. I then asked the employee to come here so I can speak with him. After conveying my observations to him and asking was he vaping, he initially denied it. After I reiterated that the lady standing next to me also witnessed what he did he admitting to doing it. He also said he was sorry, and that they were getting slammed.
I asked if he was a manager and he said yes. I then proceeded to tell him what he did was unacceptable and he's dealing with peoples food. This made him very angry and he began arguing with me. After demanding a refund and asking what his name is he refused to provide it. He also refused to provide the district managers name.
One of the employee's told him to give me a refund which that took roughly 5 mins. As others saw what was going on they left the store, I also told other individuals what I observed before being asked to leave. The pictured manager's name is Chad. Since this encounter, I've contacted corporate and notified the Health Dept. to launch an investigation.
Stay away from this location! This guy was extremely unprofessional, argumentative, and has no place preparing food.
Atmosphere: 1
Food: 1
Service: 1
Jarred Payne-Queen
Smells like sewage people sitting around
Atmosphere: 1
Food: 2
Service: 3
Zach Wheeler
Ordered from here all the time for the past 3 years and never had a single issue. The last 2 orders this past month has taken over 2 hours to get delivered and the pizzas were sub par at best. I don’t know if they had a change in management or what but this place has gone down hill.
Food: 1
Service: 1
J B
Ordered pizza for drive through pickup. Arrived after pizza was supposed to be ready. Employee gave me my receipt said they were really busy and to come back through in 15-20 minutes. Cant back through and got ignored for another 15 minutes before I had to go inside to get order.
Atmosphere: 1
Food: 2
Service: 1
Emily Mc
Food wasn’t ready, had to wait an additional 15 minutes. The rest of the food was cold. forgot a part of my order. Had to go back and all they offered me $5 off
Atmosphere: 1
Food: 1
Service: 1
Katie Mather
I ordered carryout for when they opened. It selected the first available time. Which is 10am. So I placed my order . I arrived at 10:10 to doors locked and no one there. I wait and come at 10:17. They lady opens it and is visibly irritated saying they aren't open yet. I'm like okay well it says 10am. But that's fine i can wait until 1030. And she is like well we aren't going to start making it until 1030. Which would mean I would be sitting there until 1050 1055. I told her okay, and she said so do you want me to just cancel it... and at this point she is already irritated so I don't trust her with my food. I just Said to cancel it and be done. Please speak with your stores and align your online times google times with what your employees are willing to do. We are done with this store now.
Atmosphere: 1
Food: 1
Service: 1
Dennis Hector
Pizza was to be ready at 6:05. I didn't pull away from the drive-thru until 6:20.
Atmosphere: 5
Food: 4
Service: 4
Kevin Bernard
2 Pizzas Came With Half Missing Toppings, Drinks Came Hotter Than The Food ? Highly Disappointed!
Atmosphere: 3
Food: 1
Service: 3
James Parrish
The pizzas were perfect as-ordered, and hot.The staff was friendly and efficient. They let me expedite my order after accidentally scheduling it for an hour later.
In the bustling realm of a local Pizza Hut, amidst the sizzling ovens and tantalizing aromas, there was an extraordinary worker whose true calling lay not in mere pizza preparation but in the art of masterpieces. With meticulous care, the worker transformed the humble pizza box into a canvas of artistic expression that was prehistoric. Incredible. Breathtaking.
I am writing to formally lodge a complaint regarding a recent experience I had with a Pizza Hut order. On Monday, I took advantage of the promotion offering 2 large pizzas for $25. Additionally, I added 8 boneless wings to the order, totaling approximately $65. However, upon delivery, I discovered that one of the large pizzas was missing from the order.Upon informing the delivery driver of the error, I was met with significant resistance in resolving the issue. The driver attempted to contact the manager, who repeatedly hung up on him and refused to provide a refund or any other solution. Despite offering to drive to the store to rectify the situation, I was met with further disrespect and unprofessional behavior from the manager upon arrival.Not only was the manager rude and dismissive, but she also made disparaging remarks about my ability to afford the food, which was completely uncalled for. Furthermore, my request to speak with her superior, who I believe is named "Elizabeth," was denied. The entire staff's lack of professionalism and disrespect towards me as a customer was truly appalling.Ultimately, I did not receive ANY OF THE FOOD I ORDERED nor a refund for the incomplete order. This entire experience has left me deeply dissatisfied and I am now compelled to express my intention to never order from Pizza Hut again.I sincerely hope that this matter will be addressed promptly and that appropriate action is taken to ensure that other customers do not have to endure similar treatment. I would suggest firing that entire staff, especially the managers.
Atmosphere: 1
Food: 1
Service: 1
Phillip fasone
I only get pizza hut because my 9 yr old son won't eat another place. While the pizza was edible this time around. I wasn't aware the manager could withhold your change and ask if he can keep it for his team. Hope that $1.15 helped the multiple young employees who asked you to comeTake care of my carryout. I've worked service, highly disapointed in this location.
Food: 2
Kinzer Taylor
Don't ever spend your money here unless you want your order wrong, late, or messed up. Horrible customer service and not very good food. Would not recommend.
I would refrain from any business from this location. On 12/02/2024 while entering the business to retrieve my order which advised it was ready, I was told it would be an additional 10-15 min., that was after waiting for approx. 15 mins. As i stood there, I observed presumably the manager standing next to the oven as pizza's sat waiting to get boxed up and noticed a big cloud of smoke exhaling from this person.
In disbelief, I looked over towards the lady also waiting for her order to see if she saw what I saw, and in fact she did. I then asked the employee to come here so I can speak with him. After conveying my observations to him and asking was he vaping, he initially denied it. After I reiterated that the lady standing next to me also witnessed what he did he admitting to doing it. He also said he was sorry, and that they were getting slammed.
I asked if he was a manager and he said yes. I then proceeded to tell him what he did was unacceptable and he's dealing with peoples food. This made him very angry and he began arguing with me. After demanding a refund and asking what his name is he refused to provide it. He also refused to provide the district managers name.
One of the employee's told him to give me a refund which that took roughly 5 mins. As others saw what was going on they left the store, I also told other individuals what I observed before being asked to leave. The pictured manager's name is Chad. Since this encounter, I've contacted corporate and notified the Health Dept. to launch an investigation.
Stay away from this location! This guy was extremely unprofessional, argumentative, and has no place preparing food.
Atmosphere: 1
Food: 1
Service: 1
Smells like sewage people sitting around
Atmosphere: 1
Food: 2
Service: 3
Ordered from here all the time for the past 3 years and never had a single issue. The last 2 orders this past month has taken over 2 hours to get delivered and the pizzas were sub par at best. I don’t know if they had a change in management or what but this place has gone down hill.
Food: 1
Service: 1
Ordered pizza for drive through pickup. Arrived after pizza was supposed to be ready. Employee gave me my receipt said they were really busy and to come back through in 15-20 minutes. Cant back through and got ignored for another 15 minutes before I had to go inside to get order.
Atmosphere: 1
Food: 2
Service: 1
Food wasn’t ready, had to wait an additional 15 minutes. The rest of the food was cold. forgot a part of my order. Had to go back and all they offered me $5 off
Atmosphere: 1
Food: 1
Service: 1
I ordered carryout for when they opened. It selected the first available time. Which is 10am. So I placed my order . I arrived at 10:10 to doors locked and no one there. I wait and come at 10:17. They lady opens it and is visibly irritated saying they aren't open yet. I'm like okay well it says 10am. But that's fine i can wait until 1030. And she is like well we aren't going to start making it until 1030. Which would mean I would be sitting there until 1050 1055. I told her okay, and she said so do you want me to just cancel it... and at this point she is already irritated so I don't trust her with my food. I just Said to cancel it and be done. Please speak with your stores and align your online times google times with what your employees are willing to do. We are done with this store now.
Atmosphere: 1
Food: 1
Service: 1
Pizza was to be ready at 6:05. I didn't pull away from the drive-thru until 6:20.
Atmosphere: 5
Food: 4
Service: 4
2 Pizzas Came With Half Missing Toppings, Drinks Came Hotter Than The Food ? Highly Disappointed!
Atmosphere: 3
Food: 1
Service: 3
The pizzas were perfect as-ordered, and hot.The staff was friendly and efficient. They let me expedite my order after accidentally scheduling it for an hour later.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Lovers Pizza, Pepperoni Pizza, Backyard BBQ Chicken Pizza
It looks like somebody deliberately shook the pizza up and flipped. It upside down upon delivery, terrible.
Food: 2
Service: 1
Restaurantji Recommends
In the bustling realm of a local Pizza Hut, amidst the sizzling ovens and tantalizing aromas, there was an extraordinary worker whose true calling lay not in mere pizza preparation but in the art of masterpieces. With meticulous care, the worker transformed the humble pizza box into a canvas of artistic expression that was prehistoric. Incredible. Breathtaking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Great staff❣️❣️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Traditional Wings, Breadsticks, Cinnamon Sticks, Mtn Dew, Meat Lovers Pizza
I am writing to formally lodge a complaint regarding a recent experience I had with a Pizza Hut order. On Monday, I took advantage of the promotion offering 2 large pizzas for $25. Additionally, I added 8 boneless wings to the order, totaling approximately $65. However, upon delivery, I discovered that one of the large pizzas was missing from the order.Upon informing the delivery driver of the error, I was met with significant resistance in resolving the issue. The driver attempted to contact the manager, who repeatedly hung up on him and refused to provide a refund or any other solution. Despite offering to drive to the store to rectify the situation, I was met with further disrespect and unprofessional behavior from the manager upon arrival.Not only was the manager rude and dismissive, but she also made disparaging remarks about my ability to afford the food, which was completely uncalled for. Furthermore, my request to speak with her superior, who I believe is named "Elizabeth," was denied. The entire staff's lack of professionalism and disrespect towards me as a customer was truly appalling.Ultimately, I did not receive ANY OF THE FOOD I ORDERED nor a refund for the incomplete order. This entire experience has left me deeply dissatisfied and I am now compelled to express my intention to never order from Pizza Hut again.I sincerely hope that this matter will be addressed promptly and that appropriate action is taken to ensure that other customers do not have to endure similar treatment. I would suggest firing that entire staff, especially the managers.
Atmosphere: 1
Food: 1
Service: 1
I only get pizza hut because my 9 yr old son won't eat another place. While the pizza was edible this time around. I wasn't aware the manager could withhold your change and ask if he can keep it for his team. Hope that $1.15 helped the multiple young employees who asked you to comeTake care of my carryout. I've worked service, highly disapointed in this location.
Food: 2
Don't ever spend your money here unless you want your order wrong, late, or messed up. Horrible customer service and not very good food. Would not recommend.
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