Pretty run down sonic. Great service, friendly. Check your blast because they dont mix anything in them they just sprinkle stuff on top to make it look like it
Atmosphere: 2
Food: 1
Service: 5
haley lane
BEST BURGER EVER!!! I would literally pick a meal from here over a fine dining experience. Kind service and short wait time. Delicious double smash!
Atmosphere: 5
Food: 5
Service: 5
Robert “Rob” BARCLAY
Waited 10 minutes before giving up and going to Taco Bell
Atmosphere: 1
Food: 1
Service: 1
Beth Cannafax
We ordered 2 smash burgers but the app would not engage the logo so I ordered anyway with onion rings. The burgers were over smashed and too done...and Onion rings not done enough. The bigger issue was the burgers were over salted ; so much so that I couldn't eat mine. I called while we were still in the lot but manager didn't seem too concerned and certainly did not offer to refund or replace. Normally we enjoy sonic food and service but not this time.
Atmosphere: 5
Food: 1
Service: 5
Joanna
I normally wouldn’t go out of my way to review a fast food chain, but this Sonic is the best in town. The staff is always genuinely friendly, shout out to the gal with all of the butterfly tattoos and the Asian friend with super long hair (sorry, I wish I had their names). The food is always great and FRESH; the grilled cheese at most locations is kinda flat so I’ve come to expect that, but at this location they are crispy like I’ve made them in my own home. The drinks are also great! Sometimes at other locations they taste kinda sewery, like their lines haven’t been cleaned; that never happens at this location. There’s a Sonic location a bit closer to me but it’s pretty bad (Blue Ridge) so I’m happy to go a bit out of my way to get much better food and service.
Atmosphere: 5
Food: 5
Service: 5
XA Boerger
I want to start by saying I worked at Sonic for 6 years while putting myself through college, so it honestly pains me to have to leave this review.
This is the closest Sonic to our house, and the staff here is always kind and positive!! ✨Unfortunately✨ the food and ice cream quality consistently bring this location down. Orders are frequently wrong, especially when it comes to ingredients we specifically ask to leave off. It is not an occasional mistake, it happens nearly every other visit. For example, when I add jalapeños, onions are automatically included even if I have said “no onions.” (Which I do every single time because I loathe them.) The same issue happens with ketchup.
A good example is the ✨Ultimate Burrito✨. This item does not come with vegetables or onions by default. Yet nearly every. single. time I add jalapeños, onions end up on it too. It is frustrating, repetitive, and feels like the order instructions are being ignored by the kitchen when the order taker is correct majority of the time!!
After countless replacements and several refunds, I have reached my breaking point. Last night sealed it for me: a friend brought back ice cream from this location, and I had paid for extra Reese’s in my Blast. I understand how busy it can get, I have been through those rushes myself. But receiving a Blast with zero Reese’s in the entire bottom half of the cup is unacceptable. The correct process is simple: fill the cup halfway, add candy and mix, then add more ice cream, more candy, and mix again. Skipping that step shows a lack of training and oversight.
That is really the issue here: management and accountability. Staff should be trained and monitored to reduce errors, and those who struggle should be placed on simpler stations until they actually improve. Ticket errors and cancellations CAN be tracked, managers SHOULD be reviewing those numbers monthly to identify problems and coach their staff. Without that, customers continue to receive disappointing product quality, and ultimately service.
I hope management and staff read this as constructive criticism, not just another pissed off customer only leaving a poor review because they are mad. I have been patient, I have accepted corrections, and I have given chance after chance. But at some point, this location needs to take training and accountability more seriously if they want to keep loyal customers coming back.
Atmosphere: 3
Food: 2
Service: 2
Derek Jeter
Went through drive thru to order a shake and it took 55 minutes for my order and i was still waiting so i just left. They only had 1 other customer than me. Very pitiful
Service: 1
Norman Riggs
There ice cream machine was down. My hamburger was thrown together must stuff hanging off bun.
Atmosphere: 3
Food: 3
Service: 4
Casey Kline
Went through the drive-thru and I was impressed with the service. My order was read back to me at the menu board and once again right before I paid. I like that, makes me think you care that I get the correct order and gives me reassurance that you have it covered on your end. This lady was trained right. My food, it was fresh and made correctly. My drinks were yummy, my daughters ocean water was a little over filled but that's where dad tax comes in and gets to drink a little of that delicious 😋 all good. I'll definitely come back to this location
Food has been fresh and good. Great customer service workers are not grouchy or irritated. They're patient when ordering because the Sonic menu has a lot of options and drink flavors. I've had this great experience with morning shift multiple times 👍🏾
Atmosphere: 5
Food: 5
Service: 5
Nell Owen
My favorite drink place! So much to choose from
Atmosphere: 5
Food: 5
Service: 5
Kandice M Gerdes
Everyone here is so nice! They keep it clean, decorate for holidays, and always have smiles and kind words. And the food is always on point.
Atmosphere: 4
Food: 5
Service: 4
Diane Zepeda
I ordered one of your fish sandwiches and it was almost cold inside the pickle fries I ordered or way overcooked some of them were so hard I couldn't eat them and the tater tots were fine
Excellent service and delicious hamburgers/tots!!
Atmosphere: 5
Food: 5
Service: 5
Pretty run down sonic. Great service, friendly. Check your blast because they dont mix anything in them they just sprinkle stuff on top to make it look like it
Atmosphere: 2
Food: 1
Service: 5
BEST BURGER EVER!!!
I would literally pick a meal from here over a fine dining experience. Kind service and short wait time. Delicious double smash!
Atmosphere: 5
Food: 5
Service: 5
Waited 10 minutes before giving up and going to Taco Bell
Atmosphere: 1
Food: 1
Service: 1
We ordered 2 smash burgers but the app would not engage the logo so I ordered anyway with onion rings. The burgers were over smashed and too done...and Onion rings not done enough. The bigger issue was the burgers were over salted ; so much so that I couldn't eat mine.
I called while we were still in the lot but manager didn't seem too concerned and certainly did not offer to refund or replace.
Normally we enjoy sonic food and service but not this time.
Atmosphere: 5
Food: 1
Service: 5
I normally wouldn’t go out of my way to review a fast food chain, but this Sonic is the best in town. The staff is always genuinely friendly, shout out to the gal with all of the butterfly tattoos and the Asian friend with super long hair (sorry, I wish I had their names). The food is always great and FRESH; the grilled cheese at most locations is kinda flat so I’ve come to expect that, but at this location they are crispy like I’ve made them in my own home. The drinks are also great! Sometimes at other locations they taste kinda sewery, like their lines haven’t been cleaned; that never happens at this location. There’s a Sonic location a bit closer to me but it’s pretty bad (Blue Ridge) so I’m happy to go a bit out of my way to get much better food and service.
Atmosphere: 5
Food: 5
Service: 5
I want to start by saying I worked at Sonic for 6 years while putting myself through college, so it honestly pains me to have to leave this review.
This is the closest Sonic to our house, and the staff here is always kind and positive!! ✨Unfortunately✨ the food and ice cream quality consistently bring this location down. Orders are frequently wrong, especially when it comes to ingredients we specifically ask to leave off. It is not an occasional mistake, it happens nearly every other visit. For example, when I add jalapeños, onions are automatically included even if I have said “no onions.” (Which I do every single time because I loathe them.) The same issue happens with ketchup.
A good example is the ✨Ultimate Burrito✨. This item does not come with vegetables or onions by default. Yet nearly every. single. time I add jalapeños, onions end up on it too. It is frustrating, repetitive, and feels like the order instructions are being ignored by the kitchen when the order taker is correct majority of the time!!
After countless replacements and several refunds, I have reached my breaking point. Last night sealed it for me: a friend brought back ice cream from this location, and I had paid for extra Reese’s in my Blast. I understand how busy it can get, I have been through those rushes myself. But receiving a Blast with zero Reese’s in the entire bottom half of the cup is unacceptable. The correct process is simple: fill the cup halfway, add candy and mix, then add more ice cream, more candy, and mix again. Skipping that step shows a lack of training and oversight.
That is really the issue here: management and accountability. Staff should be trained and monitored to reduce errors, and those who struggle should be placed on simpler stations until they actually improve. Ticket errors and cancellations CAN be tracked, managers SHOULD be reviewing those numbers monthly to identify problems and coach their staff. Without that, customers continue to receive disappointing product quality, and ultimately service.
I hope management and staff read this as constructive criticism, not just another pissed off customer only leaving a poor review because they are mad. I have been patient, I have accepted corrections, and I have given chance after chance. But at some point, this location needs to take training and accountability more seriously if they want to keep loyal customers coming back.
Atmosphere: 3
Food: 2
Service: 2
Went through drive thru to order a shake and it took 55 minutes for my order and i was still waiting so i just left. They only had 1 other customer than me. Very pitiful
Service: 1
There ice cream machine was down. My hamburger was thrown together must stuff hanging off bun.
Atmosphere: 3
Food: 3
Service: 4
Went through the drive-thru and I was impressed with the service. My order was read back to me at the menu board and once again right before I paid. I like that, makes me think you care that I get the correct order and gives me reassurance that you have it covered on your end. This lady was trained right. My food, it was fresh and made correctly. My drinks were yummy, my daughters ocean water was a little over filled but that's where dad tax comes in and gets to drink a little of that delicious 😋 all good. I'll definitely come back to this location
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Food has been fresh and good. Great customer service workers are not grouchy or irritated. They're patient when ordering because the Sonic menu has a lot of options and drink flavors. I've had this great experience with morning shift multiple times 👍🏾
Atmosphere: 5
Food: 5
Service: 5
My favorite drink place! So much to choose from
Atmosphere: 5
Food: 5
Service: 5
Everyone here is so nice! They keep it clean, decorate for holidays, and always have smiles and kind words. And the food is always on point.
Atmosphere: 4
Food: 5
Service: 4
I ordered one of your fish sandwiches and it was almost cold inside the pickle fries I ordered or way overcooked some of them were so hard I couldn't eat them and the tater tots were fine
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Tots
Efficient.
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