Starbucks

I used to love this location but after today I’m not so sure I’ll be back. I always go through the drive thru, but today I placed a mobile order and came inside instead so I could redeem my points.
The barista doing the mobile orders today 5/30/25 was extremely rude to me for absolutely no reason. I find it extremely upsetting the way I was treated and practically fat shamed for my drink order. I usually don’t get sugary drinks but I decided to this time with my points because that’s what people usually do with their points.
I was so dumbfounded at what was said to me that I didn’t get her name and quickly got out of there. I try my best to give people the benefit of the doubt, you never know what they are struggling with. But this felt like she was just a mean person and if that’s how she reacts to what she perceives is an inconvenience to her. She shouldn’t be in that line of work. I hope she sees this and realizes the way she treats people can really hurt them.

Last minute decision to drive through before work. Was concerned about time when I saw there were 6 cars ahead of me. Surprised how quickly I got through and made it to work on time.

Pleasant place to stop for coffee

The music is unnecessarily loud. No one is come here for a concert experience. You cannot work or have a conversation without yelling I’ve the music.

This just in! Dine in cups!!!

I am a former regular to this location after today’s experience.

I have been going to this particular location on my work route for a couple months at least. Usually it’s 5 days a week.

I ordered my Salted Caramel Cold Brew w. Light Ice per usual on my mobile app. Once I had left the store, I was surprised to find my cold brew tasted like watered down espresso. Sometimes batches get diluted, so it’s understandable.

Unable to drink my $6 beverage, I had to power through my day without caffeine.

Later, I returned to the store in hopes of making a switch out for my previous inconvenience.

I politely approached the bar, and kindly explained the situation to the person (I am presuming it was the shift supervisor based on how they presented themselves).

Not only was I met with an eye roll, I was fortunate enough to get a snarky attitude from this person as well.

The cup was quickly snatched from my hand, and she then proceeded to ask what I wanted instead.

I specified a Pink Drink w. Light Ice as I did not want to risk the cold brew being diluted again.

My request was accommodated, which is to be expected when a customer has received defective product.

After receiving my drink, I went to thank the person for making it for me. Unfortunately, I was only met with a cold shoulder, pursed lips, and some eye rolling. They then proceeded to talk quietly to the other baristas while side eyeing my direction.

In no way was I rude, unapproachable, or disrespectful. And yet, all I was met with was some stank attitude and less than desirable coffee.

This isn’t the first time I’ve had an issue with my drink at this store, it was simply the first time it was THAT bad.

I would also like to mention the drink they made for me the second time was filled with ice. Rather than argue, I simply wanted to leave, as I was not comfortable approaching the employees any further. I was flustered to the point that I was unable to grab the person’s name. She’s younger, tall, blonde, and was working at 5pm on 1/17.

As a former Shift Supervisor for this company, it’s unfortunate to see how lackluster management and employee morale is nowadays.

If these are the entry level employees, I can only imagine the actual manager’s behavior.

Matcha green tea not right, very clumpy product. Lumps throughout my drink.

They have trouble understanding orders.

Usually get excellent service but this new barista said that when I order a menu item I should just state what I want rather than ask if they had it so that I “don’t waste anyone’s time “. Last time I go there…. The Missouri taxes are higher than Kansas so I’ll just make the 4 minute extra drive to save a couple bucks and avoid that jerk!

Atmosphere: 3

Food: 4

Service: 1

employees are extremely kind and professional, starbucks upper management as a whole is a mess. please treat the baristas with respect and the kindness they give you. i recommended the brown sugar oat shaken espresso. wouldn't recommend the food.

Atmosphere: 4

Food: 1

Service: 5

You never know what personality you are going to be getting at this store. Stay away! Go to another location if you value your time and sanity UPDATE : Went as directed to the website to ask someone to call me, was promised that a regional manager would call within 24-48 hrs and no call yet 4 days later. If I treated my customers like that I would not be in business long UPDATE 9-1-24 WENT back to this location after speaking with the managers. What a difference! Glad to see that they value constructive direction and hopefully solved the problem. GREAT JOB!

How I get a pink drink with no PINK?! No strawberries, nothing! Gross! Mad I can't post the pic

This Starbucks delivers a fantastic experience. From my vantage point, the manager seems to do an exceptional job training his team and leading by example. Well done, and thank you!

Atmosphere: 5

Service: 5

It's the same as every other cookie-cutter Starbucks. No complaints, just nothing special either.

Atmosphere: 3

Food: 3

Service: 3

Love me some starbucks ?

Atmosphere: 5

Food: 5

Service: 4