Subway
6413 N Cosby Ave #2M, Kansas City
(816) 587-4680
Recent Reviews
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I ordered the hot honey sandwich with avocado slices and a sparkling orange Celsius drink. What I got was a shredded chicken sandwich with smashed avocado and two pulp free orange juices. The sandwich was soggy and messy bread was wet. The drink was incorrect. The sandwich was incorrect. I can’t get a hold of a human being to talk to because they won’t answer the phone. There was a hair stuck to the bag with the sticker.
Phenomenal and Fast service, very kind workers and very good at making sure they got me exactly what I wanted. This is exactly how a Subway should run. The worker also gave me a free cookie! Great job guys!
Hours are not correct
Very bad customer service one of lady worker very rude and bad attitude also the manager horrible tray to defend he’s worker when I told him about the way how she serve is horrible. The Salad look bad. We are not going again. I don’t recommend any one going that subway.
Service was horrible. The man who was working was going to call the police because we took more than 1 napkin per person. We purchased 2 footlong meals and needed more than 1 napkin. He said that was theft because the company only allows 1 napkin per person.. sooo we won't be back to that location!! Just sad 😔 in my opinion
Rude staff, they claim their system is working after I showed them it clearly was not and all they day was not my problem, tey again later and got hostile. Would give 0 stars if I could
Service: 1
The food was delicious, and I used the app to order ahead; so It was ready when I arrived. I wasn't expecting tuna when I ordered turkey & ham.
Atmosphere: 5
Food: 3
Service: 3
I placed an order on saturday around 4:45pn and they proceeded to take the money out of my account but once arriving to the store, they did not see my order and refused to look at my account or order. i did not receive my order after horrible customer service and rude employees who treated me like a liar and a piece of doodoo. i had to call my bank to dispute the charge because they refused to do anything and had no number for customer service for subway. worst experience ever. do not come here.
Atmosphere: 1
Food: 1
Service: 1
We preordered and then went in to subway on a Wednesday night for dinner. We had a 3 foot longs for $17 coupon and we looked in the app first to make sure that this location was participating in accepting the coupons. When we tried to pay, we were yelled at for minutes by a very young girl who was not even in uniform. Her and her mom were the only ones behind the counter and the mom was the only one in uniform, leading me to believe her daughter wasn’t even employed there. Her daughter was the one working the cash register too. She tried to convince us that the coupon was applied and that with tax and the $5 cookie we got it totaled to $35. When we said there had to be a mistake, her and her mom started yelling at us and telling us to “go online” which I’m not even sure what that means. It was a physical paper coupon we received in the mail that does not expire for another month. Also they got the bread wrong on two of our orders. Very unhappy and disappointed with this experience. Awful service and rude employees. I’m not one to leave negative reviews but this interaction was too unprofessional and upsetting to not leave one.
Atmosphere: 1
Food: 3
Service: 1
I’ve been to a lot of Subways over the years and I must say I was really impressed with this one. The bread was fresh and soft,they took time care and pride in putting my sandwich together and the cookies were fresh and delicious. I’ll be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss, Cinnabon Footlong Churro, Chocolate Chip Cookie
Restaurantji Recommends
The food, atmosphere and customer service was perfect!
Atmosphere: 5
Food: 5
Service: 5
The food, atmosphere and customer service was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Subway Footlong Cookie, Subway Club, Cold Cut Combo
Good service and very delicious
Atmosphere: 5
Food: 5
Service: 5
The food, atmosphere and customer service was perfect!
Have not been to this location in particular, overall clean, food prepared fast and employees are very nice and understanding, food was delicious too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
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