if hours of operation are to open and be ready to serve then they should be followed and things need to be ready I blame managers for this
Catherine Cruce
WORST subway experience EVER!!!, Had a few mins available on work lunch break and on an extreme diet, went to this location for a plain chicken salad wrap. Upon pulling into the parking, there was a ruckus outside as a young female was getting arrested. Upon entering the subway, woman on phone (who later identified herself as the manager) was rudely speaking loud on the phone to an obviously unhappy guest about how they'd 'remake the order but would be charged' all the while the 1 other workee there was busy with a large call-in order but acknowledged the presence of myself & the customer in front of me. When it got to be my turn, I asked for the chicken salad in a cup/bowl as I wouldn't eat the tortilla and didn't believe in wasting food. Rather than graciously accommodating me, the female manager snapped 'I'm gonna charge you 7.99 for that same as I would for the sandwich' to wit I replied that was fine, as I'm on a strict diet and very hungry, and after waiting I'd go ahead and take some crackers or the tortilla afterall being so hungry. She snapped that they don't have crackers since they don't offer soup and they don't have tortillas either. I asked if they were just out and she said no the signage was old (I had pointed to the decal of the chicken wrap on the glass and listing for the chicken wrap on the menu board) the other worker advised me it was flatbread and asked if I wanted it. I replied no since I can't eat bread currently but requested more of the chicken salad than what was in the cup. The manager again snapped saying that it was 1 scoop, all that was allowed. I would have gladly paid double for another scoop but it wasn't offered/suggested and her rude attitude at this point was enough for me. She rang it up (the machine asked for a tip!-as if after this experience they would get anything but a poor review) I had to ask for a lid and a fork for Christmas sake!...NEVER again will I patron this location and will highly NOT recommend. I found a Taco Bell at the end of the street that was more than happy to accommodate my diet restrictions-and appreciated my business.
Atmosphere: 1
Food: 4
Service: 2
Larry Miller
My go to place for a healthy sandwich and sides .
Atmosphere: 3
Food: 5
Service: 5
Stacey Brown
That girl they have making sandwiches is very rude and nasty. She does wash her hands after handling monies( she’s a white girl, short and wear a ponytail. Subway blue parkway don’t eat there.
Food: 1
Service: 1
Frank Bibbs
Took forever to get to place my order
Atmosphere: 1
Food: 3
Service: 1
Terrell Williams
They're so disrespectful at this location. And it's not the sandwich makers, it's the manager. She treats customers like they're enemies, and denying special orders is how she defeats them. Just rude, no tact, no attempt at all to service a customer.I didn't even want to leave a review, but the way this individual treats people is unacceptable, even for fast food.Do yourself a favor and go West on Emmanuel Cleaver and get your sandwich at that location. That way you won't get belittled if you want sauce on your Spicy Italian.
Atmosphere: 1
Food: 3
Service: 1
Milton Borda
I usually don’t like to leave a review at a place I usually go a few times a month. But it’s the only subway near my job. I never had a problem or felt embarrassed.I ordered my sandwiches online for pick up. The order was fine, but during pick up at asked one of the employees that I was missing a cup. She told me she couldn’t give me one. I Informed her it’s part of my order. The app didn’t mention nothing about the machine being out of order. But it’s okay, Things happen.Then the supervisor I assume or other worker looked at me while she was fixing a sandwiches with an attitude told me in a high tone voice that the machine was out to go get a bottle.If you can’t handle pressure, a fast pace environment or unable to communicate then maybe this job is wrong for you or you need more training. I don’t want her to get fired but she does need to get spoken about this.There’s customers or people in this world who might have some issues or ptsd when they are spoken a certain way.Thank you
Atmosphere: 2
Food: 5
Service: 2
D.J. Springer
The app is apparently a rip-off, and this particular chain of stores & their Regional Manager, Brandy Minnick, are obviously OK with it & even encourage it. I placed an $18.00 order for delivery through the Subway app, but never saw it. According to Brandy, the sammies were made & even picked up, but if they didn't arrive, it wasn't Subways responsibility. Since I didn't order through DoorDash, I didn't contract with DoorDash for anything. The Subway store in question even canceled the order from their end, indicating the food was never picked up, yet I'm still out $18.00. If you can afford to flip a coin when you're spending your hard earned money, go for it. I will never set foot in another Subway, because I can't.
Food: 1
Service: 1
Keith Prinkey
I just purchased an order on the app. Paid an extra 2.10 for bacon, but there was no bacon added. Make sure you go in so you don't get ripped off. Also make sure you put the address into your maps. I used the directions feature and ended up four miles up the road at a goodwill not subway. Don't use the app.
Says it opens at 9 am. 10 minutes later it’s still not open. I walked around back and the employee was standing outside smoking and got upset because I asked about opening. Apparently customer service isn’t their thing.
Atmosphere: 1
Food: 3
Service: 1
Deborah and Bennie Smith
We have 3 family members. Walk in to order 6 sandwiches. Guy tells us they can't do it because it's a catering order and we would have to call in ahead of time for such an order. Seriously? This is the second time they've done this. We are a disabled family and don't get out much. However, we won't be coming back to this one ever again. Ridiculous! You are getting paid for what you serve. I could understand if it were like 10 or more sandwiches. Sounds like someone doesn't want to work to me. ????
Angela Barnes
I didn't even order
King Jewels The Drivah
Chicken wasn't done. Cheese was obviously old.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sweet Onion Chicken Teriyaki, The Outlaw
Due to the rising prices & less meat. I'll be making my own sandwiches
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Elite Chicken & Bacon Ranch, Turkey on Whole Wheat, Wrap
if hours of operation are to open and be ready to serve then they should be followed and things need to be ready I blame managers for this
WORST subway experience EVER!!!, Had a few mins available on work lunch break and on an extreme diet, went to this location for a plain chicken salad wrap. Upon pulling into the parking, there was a ruckus outside as a young female was getting arrested. Upon entering the subway, woman on phone (who later identified herself as the manager) was rudely speaking loud on the phone to an obviously unhappy guest about how they'd 'remake the order but would be charged' all the while the 1 other workee there was busy with a large call-in order but acknowledged the presence of myself & the customer in front of me. When it got to be my turn, I asked for the chicken salad in a cup/bowl as I wouldn't eat the tortilla and didn't believe in wasting food. Rather than graciously accommodating me, the female manager snapped 'I'm gonna charge you 7.99 for that same as I would for the sandwich' to wit I replied that was fine, as I'm on a strict diet and very hungry, and after waiting I'd go ahead and take some crackers or the tortilla afterall being so hungry. She snapped that they don't have crackers since they don't offer soup and they don't have tortillas either. I asked if they were just out and she said no the signage was old (I had pointed to the decal of the chicken wrap on the glass and listing for the chicken wrap on the menu board) the other worker advised me it was flatbread and asked if I wanted it. I replied no since I can't eat bread currently but requested more of the chicken salad than what was in the cup. The manager again snapped saying that it was 1 scoop, all that was allowed. I would have gladly paid double for another scoop but it wasn't offered/suggested and her rude attitude at this point was enough for me. She rang it up (the machine asked for a tip!-as if after this experience they would get anything but a poor review) I had to ask for a lid and a fork for Christmas sake!...NEVER again will I patron this location and will highly NOT recommend. I found a Taco Bell at the end of the street that was more than happy to accommodate my diet restrictions-and appreciated my business.
Atmosphere: 1
Food: 4
Service: 2
My go to place for a healthy sandwich and sides .
Atmosphere: 3
Food: 5
Service: 5
That girl they have making sandwiches is very rude and nasty. She does wash her hands after handling monies( she’s a white girl, short and wear a ponytail. Subway blue parkway don’t eat there.
Food: 1
Service: 1
Took forever to get to place my order
Atmosphere: 1
Food: 3
Service: 1
They're so disrespectful at this location. And it's not the sandwich makers, it's the manager. She treats customers like they're enemies, and denying special orders is how she defeats them. Just rude, no tact, no attempt at all to service a customer.I didn't even want to leave a review, but the way this individual treats people is unacceptable, even for fast food.Do yourself a favor and go West on Emmanuel Cleaver and get your sandwich at that location. That way you won't get belittled if you want sauce on your Spicy Italian.
Atmosphere: 1
Food: 3
Service: 1
I usually don’t like to leave a review at a place I usually go a few times a month. But it’s the only subway near my job. I never had a problem or felt embarrassed.I ordered my sandwiches online for pick up. The order was fine, but during pick up at asked one of the employees that I was missing a cup. She told me she couldn’t give me one. I Informed her it’s part of my order. The app didn’t mention nothing about the machine being out of order. But it’s okay, Things happen.Then the supervisor I assume or other worker looked at me while she was fixing a sandwiches with an attitude told me in a high tone voice that the machine was out to go get a bottle.If you can’t handle pressure, a fast pace environment or unable to communicate then maybe this job is wrong for you or you need more training. I don’t want her to get fired but she does need to get spoken about this.There’s customers or people in this world who might have some issues or ptsd when they are spoken a certain way.Thank you
Atmosphere: 2
Food: 5
Service: 2
The app is apparently a rip-off, and this particular chain of stores & their Regional Manager, Brandy Minnick, are obviously OK with it & even encourage it. I placed an $18.00 order for delivery through the Subway app, but never saw it. According to Brandy, the sammies were made & even picked up, but if they didn't arrive, it wasn't Subways responsibility. Since I didn't order through DoorDash, I didn't contract with DoorDash for anything. The Subway store in question even canceled the order from their end, indicating the food was never picked up, yet I'm still out $18.00. If you can afford to flip a coin when you're spending your hard earned money, go for it. I will never set foot in another Subway, because I can't.
Food: 1
Service: 1
I just purchased an order on the app. Paid an extra 2.10 for bacon, but there was no bacon added. Make sure you go in so you don't get ripped off. Also make sure you put the address into your maps. I used the directions feature and ended up four miles up the road at a goodwill not subway. Don't use the app.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Spicy Italian
Restaurantji Recommends
The 2 people working there was fast and
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Italian, Subway Club
Says it opens at 9 am. 10 minutes later it’s still not open. I walked around back and the employee was standing outside smoking and got upset because I asked about opening. Apparently customer service isn’t their thing.
Atmosphere: 1
Food: 3
Service: 1
We have 3 family members. Walk in to order 6 sandwiches. Guy tells us they can't do it because it's a catering order and we would have to call in ahead of time for such an order. Seriously? This is the second time they've done this. We are a disabled family and don't get out much. However, we won't be coming back to this one ever again. Ridiculous! You are getting paid for what you serve. I could understand if it were like 10 or more sandwiches. Sounds like someone doesn't want to work to me. ????
I didn't even order
Chicken wasn't done. Cheese was obviously old.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sweet Onion Chicken Teriyaki, The Outlaw
Loading...