The Roasterie Factory Cafe

Great coffee really neat cozy atmosphere.
A must KC attraction if downtown.

Atmosphere: 5

Food: 5

Service: 5

My name is Fares Alves, and I am a coffee producer from Brazil.
I would like to introduce our Brazilian green coffee (unroasted and unground), which will soon be available for export to the United States.
Our coffee is produced in Minas Gerais, one of Brazil’s main coffee-growing regions, in a mountain area at approximately 1,100 meters of altitude.
This high-altitude environment provides a mild climate and slow cherry maturation, resulting in coffees with good sweetness, balance, and a clean cup profile.
We work with careful harvesting and well-controlled post-harvest processes, focusing on quality and consistency. Our coffees are suitable for both specialty and premium commercial roasters.
We would be happy to share more details, such as:
Coffee varieties
Processing methods
Crop availability and volumes
Samples for evaluation
Please feel free to contact me if you are interested in learning more about our coffee or discussing a potential partnership.
Best regards,
Fares Alves
Minas Gerais – Brazil
Coffee Producer

Atmosphere: 5

Food: 5

Service: 5

Great coffee, but horrible service. There were two workers behind the counter, and two customers when I got there. I literally had to wait till after the first customer left to be helped.

Atmosphere: 5

Food: 5

Service: 1

We did the Roasterie tour with Chuck and it was SO MUCH FUN!!! Their mission… their attention to detail… their atmosphere… chef’s kiss!

Atmosphere: 5

Food: 5

Service: 5

I’ve been buying espresso beans from the Roasterie for years and have spent hundreds of dollars monthly on their products. That ends today.
I drove 20 minutes to pick up a large bag of beans, only to be told that the mountain of bags prominently displayed in the front is “not for sale” and they had nothing available for me to purchase. Let me make sure I understand: you’re a coffee roaster with bags of coffee on display, but you can’t sell coffee to a paying customer?
The employee offered what I can only describe as performative sympathy—the kind of hollow “so sorry” that makes the experience worse, not better. No solutions offered. No attempt to make it right. Just a shrug dressed up as customer service.
It’s baffling that a business would stage their entire inventory as décor while turning away loyal customers empty-handed. If you don’t want to sell your product, don’t put it on display.
You’ve lost a devoted customer—not just at your storefront, but at every local retailer that carries your products. Congratulations on that achievement.

Service: 1

Absolutely amazing.

Atmosphere: 5

Food: 5

Service: 5

Great place for a quick coffee, or a tour if you have the time. Staff is friendly and happy to answer any of your questions.

Atmosphere: 5

Service: 5

I love the Roasterie Factory coffee! I'm a subscriber of several of their roasts. I used to love grabbing a cup of coffee anytime I picked up a subscription. I no longer purchase coffee at the Roasterie Factory Cafe because with an upcharge on half and half my latte comes in at over $7. As much as I love it I can't rationalize paying an upcharge for my steamed half and half in my breve latte. I make my coffee at home using Roasterie beans. I steam my own half and half. And I don't upcharge myself for half and half. I think it's sad when companies choose to penny, nickel and dime customers just to make an extra dollar. Especially when prices have gone up.

I love the friendly staff and always enjoy chatting when I come in.

Atmosphere: 5

Food: 3

Service: 5

They have a wide variety of coffee and food as you find a in typical coffee shop. The brown cinnamon cold brew was very good.

Atmosphere: 5

Food: 4

Service: 5

While I cannot provide a review of the food or atmosphere at The Roasterie Factory Cafe since I don't live nearby, a friend from Kansas City brought a bag of Autumn Harvest coffee to me, and it was so delicious, I had to purchase a large bag to last me through the Fall.

In addition to the coffee being my new favorite, the customer service was amazing. I had signed up to get 20% off my first order but did not receive it. I sent an email and was promptly awarded the 20% off. Kudos to The Roasterie. I hope to be able to visit someday.

Comfortable spot to sit and relax with a delicious coffee beverage ☕

Atmosphere: 5

Food: 5

Service: 5

Such a great stop for coffee lovers! In addition to ordering coffee, you can do a free self tour around parts of their factory which was cool to see. Friendly staff and a cool vintage airplane in top of the building!

Atmosphere: 5

Food: 5

Service: 5

We took the factory tour on a Saturday morning and had an excellent time. Our tour guide was knowledgeable and funny. We were able to sample several versions of their cold brew at the end which was excellent as well. Definitely stop by if you are in the area.

Best pumpkin spice latte in KC

Atmosphere: 5

Food: 5

Service: 5

August was amazing!! So nice and helpful. Great coffee!!!

Atmosphere: 5

Food: 5

Service: 5