Wendy's
13601 Madison Ave, Kansas City
(816) 943-1634
Recent Reviews
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Food was typical & edible. The service sucked. Attitude, Attitude, Attitude & they accused me of throwing Attitude when thwy handed me the wrong food. I ordered on line to pick up at the drive through, gave my name. Thwy had trouble hearing me & I couldn't hear them at all because of the lawn care service by the drive through. But, what they didn't know was that I had someone on the phone blue tooth over the car who heard the whole interaction & was appalled by their behavior. I came to that Wendy's specifically because the location in my town is filthy. I guess I need to go further away or stop eating at Wendy's altogether because their customer service sucks.
The food was fresh, and the store was pretty clean.
This by far is always the freshest Wendy’s of any of them in the area! And so friendly. I have had the best fast food nuggets of my life from here.
Always nice and friendly service wether inside or at the drive through.
Been going to this Wendy's for over 20 years. When we first went there Wendy's still had a salad bar and a potato bar. The food quality is always good and the service is friendly. Several other fast food restaurants have come and gone in the area, but this Wendy's is steady and consistent in their food quality and service level.
Went near the time of closing and the attendant said drive on through. The food was hot and fresh. 🔥
Son of bacon 😋
Nice location and quiet
Employees were very polite and professional. Salad was excellent!
Like a Dave's burger and chili. Fries are good if hot.
Restaurantji Recommends
Super funny up beat ! I dono if only one person was working but they were great !
11.18.24 @ approximately 9:40a.m. I went through the drive thru line where a elder caucasian male greeted me! First thing where my experience felt uneasy was me seeing w/ my Honey Butter Chicken biscuit that my cold brew drink was small! I Politely asked w/ him actually ready to hand my beverage schucks is it too late for a larger size! “Well i’ve already made it!” I said you’re right it’s okay & no worries!!! When I worked at McDonald’s as a teen I would have said sure no problem the difference will be! There was no vehicles in line behind me!
He then hands me my bag, I open it & check my food as I do before I even drive off! I kid you not my wedges was cool to the touch. I said politely may I please have some fresh wedges? Him: “Yeah pull on over there & I’ll bring em’ out!” Me: I pull over, thought abt. the time in which I didn’t even have time to stop BUT I CHOSE TO STOP @ Wendy’s like they only have one person in the line should be in/out!
So due to my tight schedule I thght I would politely call in to advise hey apologies no time to wait on fresh wedges I have some where to be by 10:00a.m.!!!
I asked to speak with a Mngr. Caucasian Female stated she was one! I advised why I was calling & wanted to apologize! She interrupted me & states “Yes we was fixing you fresh ones & you drove off! “She then stated yeah it’s not our fault you late to work!!!” I said excuse me who even mentioned work & how dare you! She then stated so that’s on you, I said may I have your name again she then laughs in my face & states I already gave it to you Have A Great Day!!! HUNG UP IN MY FACE!!! I called back of course no answer!!!
I didn’t enjoy my customer service experience all around, the food was trash & not only will I never patronize this location but I want my money back for the nasty food I didn’t eat!!! What a wast of my time & the energy to write this horrible bad review!!! I’m a Food influencer/Reviewer out of all of times eating at a Wendy’s since I was little girl this was the worst experience ever!!! I will add photos just cus I can & I will contact corporate & I hope she looses her job!!! You never know who you serving so serve everyone like they The GM!!! Take it from A Boss!!!
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru today to grab kids meals for the grandbabies.
Just wanted to say thank you to Isaiah!
Not very often at a drive-thru do I encounter such a genuinely cheerful, kind and beautiful young man! Isaiah, don't ever doubt that such kindness won't make a difference in someone's life....bc you just did in mine! You truly make an impression on people's lives Isaiah! Keep being YOU! You are awesome!🙌
Food: 3
Service: 5
The Manager Zach Has Horrible Customer Service And He Talks Very Rudely To His Customers Bad Attitude Horrible Experience
It is always a good place to share with the family.
Atmosphere: 4
Food: 5
Service: 4
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