I ordered on the app and waited for half an hour for my food
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Tots
Cari Watson
We ordered 2 drinks on the app, one of those being a Sonic Recharger. They only brought us 1 drink & informed us they were out of Red Bull & could not make the Recharger. They offered us another drink, so we just got a Cherry Coke & asked for a refund of the price difference. We were told they could not give us a refund, we would need to call the number on the receipt. I asked to speak to the manager & she was of no help, just basically said call the number. So I called & waited on hold. Finally a female who was very hard to understand answered & I explained our experience & asked for a refund. After about 5 minutes of her trying to gather all the information about our order she informed me it would be 7-10 business days & I should have my refund. I was not pleased with this answer & was talking about how this was very poor customer service when she hung up on me. Who knows if I will get my refund!!
Update 12/11/24.....still have not received a refund & it's been 12 business days since this has happened. Very poor customer service!!!
Matthew Meinen
Gotta love 1/2 price happy hour on drinks so that you can get a Route 44 cherry limeade and not break the bank. Plenty of other deals in the app as well.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mozzarella Sticks, Footlong Quarter Pound Coney, Corn Dog
Harold Love
BOGO free chile dog was great
Atmosphere: 5
Food: 5
Service: 5
Indra Cima
The food is usually really good but the service here is awful. If the person taking your order isn’t pushy and rude the food runner has an awful attitude. Not to mention the inconsistency when it comes to getting your order right.
Atmosphere: 2
Food: 3
Service: 1
Kendra
Kenna was very rude. And it was uncalled for.
Atmosphere: 1
Food: 2
Service: 1
Tim Vanfossen
This is supposedly an Ultimate Meat and Cheese burrito. 3 tater tots, small amount of egg, literally 2 small pieces of sausage and cheese. Is this what y'all call a burrito? Because this is absolutely atrocious for the amount being paid for it.
Atmosphere: 5
Food: 1
Service: 5
Rosa Ralls
Very good customer service and spot on with my order that was requested with the app.
Allan Mackinzie
Great employees
Atmosphere: 5
Food: 5
Service: 5
GMorgan
Food quality is poor. Very little condiments added to anything made. Takes them 20+ minutes to make your food. Not to mention the cooks take their sweet time making anything when it comes to ordering or doordash. Most are rude. Only couple people are helpful
They're very slow... Some of the people act like they're hard of hearing & you have to practically scream your order at them
Thom Jenkins
Waited 20 minutes just to place an order. Left.
Atmosphere: 1
Food: 1
Service: 1
Kelli Elswick
Fries were 75% full, missing a kid's meal we paid for and I ordered on the app paying 50¢ more for a strawberry lemon slush. That only had strawberry. The kids meal was almost five dollars and we had to give our kids our food to make up for the fact it was missing. I'm honestly angry we spent 43 dollars to eat here and it's ridiculous that we were missing a whole meal and my slushy was not correct.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, Sandwich, Strawberry, Fries, Tots
Teresa Stewart Longano
Friendly people, very polite. It's nice to see smiles with service.
I ordered on the app and waited for half an hour for my food
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Tots
We ordered 2 drinks on the app, one of those being a Sonic Recharger. They only brought us 1 drink & informed us they were out of Red Bull & could not make the Recharger. They offered us another drink, so we just got a Cherry Coke & asked for a refund of the price difference. We were told they could not give us a refund, we would need to call the number on the receipt. I asked to speak to the manager & she was of no help, just basically said call the number. So I called & waited on hold. Finally a female who was very hard to understand answered & I explained our experience & asked for a refund. After about 5 minutes of her trying to gather all the information about our order she informed me it would be 7-10 business days & I should have my refund. I was not pleased with this answer & was talking about how this was very poor customer service when she hung up on me. Who knows if I will get my refund!!
Update 12/11/24.....still have not received a refund & it's been 12 business days since this has happened. Very poor customer service!!!
Gotta love 1/2 price happy hour on drinks so that you can get a Route 44 cherry limeade and not break the bank. Plenty of other deals in the app as well.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mozzarella Sticks, Footlong Quarter Pound Coney, Corn Dog
BOGO free chile dog was great
Atmosphere: 5
Food: 5
Service: 5
The food is usually really good but the service here is awful. If the person taking your order isn’t pushy and rude the food runner has an awful attitude. Not to mention the inconsistency when it comes to getting your order right.
Atmosphere: 2
Food: 3
Service: 1
Kenna was very rude. And it was uncalled for.
Atmosphere: 1
Food: 2
Service: 1
This is supposedly an Ultimate Meat and Cheese burrito. 3 tater tots, small amount of egg, literally 2 small pieces of sausage and cheese. Is this what y'all call a burrito? Because this is absolutely atrocious for the amount being paid for it.
Atmosphere: 5
Food: 1
Service: 5
Very good customer service and spot on with my order that was requested with the app.
Great employees
Atmosphere: 5
Food: 5
Service: 5
Food quality is poor. Very little condiments added to anything made. Takes them 20+ minutes to make your food.
Not to mention the cooks take their sweet time making anything when it comes to ordering or doordash.
Most are rude. Only couple people are helpful
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They're very slow...
Some of the people act like they're hard of hearing & you have to practically scream your order at them
Waited 20 minutes just to place an order. Left.
Atmosphere: 1
Food: 1
Service: 1
Fries were 75% full, missing a kid's meal we paid for and I ordered on the app paying 50¢ more for a strawberry lemon slush. That only had strawberry. The kids meal was almost five dollars and we had to give our kids our food to make up for the fact it was missing. I'm honestly angry we spent 43 dollars to eat here and it's ridiculous that we were missing a whole meal and my slushy was not correct.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, Sandwich, Strawberry, Fries, Tots
Friendly people, very polite. It's nice to see smiles with service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Jr Deluxe Cheeseburger, Breakfast Toaster, Chili Cheese Tots, Cheeseburger, Onion Rings, Footlong Quarter Pound Coney, Fries, Tots, Corn Dog, Supersonic Bacon Double Cheeseburger
One drink takes forever 25 min really guys do better just come here if u need a nap
Atmosphere: 1
Food: 3
Service: 1
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