Cold Stone Creamery

Absolutely disgraceful location. If you can’t staff, just close down. Good lord. It shouldn’t take 40+ minutes for an order.

Great fast service

So this was my first time visiting a Cold Stone ever. I was skeptical because the reviews weren't the best... but If I could give it 10 stars I would. 3 young men were working, full of smiles and held conversations with the customers. They had a decent line, but still got everyone served promptly! The ice cream was fantastic! I will definitely return before my trip back to Florida.

Super great ice cream and options, but my gosh I absolutely cannot stand when I open the lid to my icecream and it just spills out all over the sides of the cup making a huge mess. Every time without fail it’s a huge mess opening the lid. It’s great they fill it up with ice cream but really irritating when it gets all over the place

My son and go there often , we love the ice cream but today’s visit was unpleasant, the girl that waited on us didn’t smile or hello , even though I greeted here with hello and a smile , still no reaction , gave us our order said thank u still not a word , I said to my self what is her problem , we ate our ice cream
Then I asked her again if I can taste the silky chocolate flavor she looked like I’m bothering her , I still said thank u no reaction what’s so ever , that’s when I had to say something to her
I’m like ma’am u don’t know how to say your welcome still walked away and ignored me
This is un acceptable behavior from her
Her name is Kya
When I asked to talk to her manager she said no one there beside her which I saw a male there
I asked to speak with him which I found out he was the manager
I told him my issue all I wanted her is to engage with me that’s all thank u / you are welcome
His respond to me is I’m sorry I don’t think she heard u
That’s all I got
I’m super disappointed at the service today

Amazing

Hire more employees! 2 people to work the entire store is not enough. I waited in line inside for over 20 minutes with just three other people in front of me. I eventually walked out when after standing in line for 20 minutes instead of handling the next customer they stopped to handle three DoorDash orders.. 2 people can’t wait on the drive through, inside customers and door dash.

Love Cold Stone Creamery!

the staff is very patient and helpful! and the ice cream is always delicious

Great place! Always great ice cream and service

This location lately has had terrible customer service. I understand being busy. BUT. It’s simple. If you are doing online orders, simply say hi welcome in we will be with you in a moment. But no. Instead we get completely ignored. When you ring out, ask if people would like lids and bags. We have to ask EVERY SINGLE TIME. And at the end a simple thanks and have a great night. But we got none of that. Tonight Kya served us. Again. I get being busy and over customers but kill people with kindness at least. The only reason we go to this location is because it’s the only one nearby.

The last couple times me and my boyfriend have came here they are the slowest place I have ever been too. We pulled up at 8:50 on Saturday 05/24 and we did not leave untill 9:30 with our order. There were maybe three cars ahead they didn’t not apologize for the wait instead the guy had the audacity to ask for a tip.

The portions are smaller than what the customer is paying for. I picked up an online order for a Love It. My cup was barely half-full. Give the customer what they paid for.

Spent $56 on a cake, just to have it melt seconds after leaving coldstone.

It was my wife’s 25th birthday today, and I had never tried coldstone custom cakes. We signed up for an 7:00 pickup time and got there at 7:30 (so maybe that’s why?). We were grocery shopping for her birthday meal. When we got there, we were told it started melting so they were blast freezing it. After waiting 15 minutes in restaurant, we saw the cake and it looked perfect. We accepted it, and left the store.

As we were driving away from the parking lot, it started melting. At this point, it’s already 7:50pm/8pm. When we got it home, it was even worse. To be honest, for the price point this is not worth it. I grew up with Dairy Queen cakes and never had one melt on the way home. My birthday is next week and I’m timid to put in another order.

At the same time, I’m a baker and could have made my wife her own cake, better quality for even less than coldstone. In an economy where we really have to pick and choose who gets our business, I think coldstone is losing out cake wise. The other option before accepting your custom cake, let it sit on the counter for a couple minutes or in the car before leaving #CakeCheck. It just sucks to have a birthday cake of this quality at this price point.

Edit: immediately when I got home, I decided to freeze it. But it was too far gone to even help. The quality doesn’t match the price tag either, the cake was super dry. If I have any personal advice, the bigger pricetag doesn’t mean it’s better. Even under the popular brand name of “Coldstone”. Maybe at another location it’s better. However, save your money and look at Baskin Robins, Dairy Queen or Costco.

Also, had a call earlier from the store, the letter was initially supposed to be written in White lettering. However, I was told that the frosting was “chunky” and unusable, so they asked for another color to which I said purple. If there’s chunky icing, I have a feeling there’s quality problems overall. That should have been my first red flag, but wanted to give it the benefit of the doubt. Looking forward to my call with corporate tomorrow.

Imagine being the store manager and being proud of your job lol. It's 7pm, three employees, two customers, one disgusting milkshake, and zero drive thru. Why did it take 20 minutes and why didn't anyone come out to help??? April 9th is 8 days after April Fool's. Jokes on you, pal.