It’s become an issue with Jimmy John’s that they consistently miss things in their delivery orders. I want to emphasize, consistently. They transfer deliveries to third party delivery companies and whether it’s Jimmy John’s drivers themselves or third party, chips, desserts, drinks. There’s always something missing. It’s not just this location, but seems to be pretty area wide. Before moving to this area two years ago, I called a location after they left chips out and the on duty shift manager called me a liar over the phone. I contacted corporate and they took my information to send me something in the mail. It was a $5 gift card. For being called a liar for missing food on my order. This company is an absolute joke. I will not be submitting this feedback to your survey system unless there’s a guarantee for action or remediation. Freaky slow, freaky mediocre, and freaky inaccurate.
Atmosphere: 1
Food: 1
Service: 1
Chris A. Flanigan
If you like Roast Beef, get the Big John!
Atmosphere: 3
Food: 5
Service: 4
Andrew Maynard
"Every meal I've had at [Jimmy John's] has met expectations and that's saying something" - John Green
Also, I still miss the sprouts.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Giant 15 Club Tuna
Pinkie Steel
I asked the cashier to leave bread in the middle. She relayed the message while the crew member was in the process of finishing my sandwich. I was accused of telling them too late and they gave me a sandwich with the bread dug out and a whole in the bread. I threw it all away.And I spent over $41
Food: 5
Service: 1
Dina P
Love their bread and brownies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad
Heather Anderson
This is by far the best staff that I've ever experienced at a Jimmy John's. They're always super friendly and the food is always made perfect. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Vues
You have got to be kidding me. I paid $26 for 2 sandwiches and this is what they give me. Terrible. Will never return. Sidenote, The 1 lady at the window was nice.
Anthony Catt
One of the worst Jimmy John's in the nation. Every online order is wrong. No attention to detail or order choices that was selected in the app. I have tried this location months apart and at different times of the day. Lunch or dinner the order is extremely wrong. This location is either over staffed with teenagers goofing off or under staffed with a burned out employee ready to clock out. Very disappointing to arrive home open the paper wrapper and find a dry sandwich with no vegetables or completely wrong items on it. I will drive out to other JJ's even if out of my way to get a correct sandwich.
Atmosphere: 3
Food: 3
Service: 1
Matt Wade
Terrible experience, starting with running out of regular sub sandwich bread in the afternoon to getting a VERY disappointing sliced wheat bread sandwich made in its place; I could have made a better sandwich at home with the random ingredients I had and come out $10 ahead.Left feedback at the link that JJ's is pushing for all of these negative comments - and heard nothing back after weeks. I guess it's a pretty good ploy to make JJ's look like they care by responding to poor reviews, but not actually doing anything. I'll definitely be taking my money elsewhere.
Atmosphere: 2
Food: 1
Service: 1
heather
I was impressed with all the food we ordered. Great sandwiches/wraps, pasta/potato salad and the brownies/cookies were super soft and delicious!
I was impressed with all the food we ordered. Great sandwiches/wraps, pasta/potato salad and the brownies/cookies were super soft and delicious!
Atmosphere: 5
Food: 5
Service: 5
NANCY PEPLINSKI
Got the wrong drink at lunch. They more than made up for it. I do appreciate it. Thank you to the Manager at Lake st louis Jimmy John'
Atmosphere: 5
Food: 5
Service: 5
Stacey Wilson
Beware if ordering food for delivery. I'm posting on here because this isn't the first time this has happened to me. I ordered food for delivery and after awhile, I called and they still haven't made it. The reason was because of a large order and she could not give me a time of when my food would be ready. Ok, that is fine but if you can't keep up with delivery maybe shut that off so people can't order for delivery anymore. I should be getting a refund which will take a couple of days. I won't be ordering from here anymore due to this and again it's not the first time
Atmosphere: 1
Food: 2
Service: 1
Katie Landis
BE AWARE!! My coworkers daughter was asked by THE GM for her pin number on Dec 18, 2023.
It’s become an issue with Jimmy John’s that they consistently miss things in their delivery orders. I want to emphasize, consistently. They transfer deliveries to third party delivery companies and whether it’s Jimmy John’s drivers themselves or third party, chips, desserts, drinks. There’s always something missing. It’s not just this location, but seems to be pretty area wide. Before moving to this area two years ago, I called a location after they left chips out and the on duty shift manager called me a liar over the phone. I contacted corporate and they took my information to send me something in the mail. It was a $5 gift card. For being called a liar for missing food on my order. This company is an absolute joke. I will not be submitting this feedback to your survey system unless there’s a guarantee for action or remediation. Freaky slow, freaky mediocre, and freaky inaccurate.
Atmosphere: 1
Food: 1
Service: 1
If you like Roast Beef, get the Big John!
Atmosphere: 3
Food: 5
Service: 4
"Every meal I've had at [Jimmy John's] has met expectations and that's saying something" - John Green
Also, I still miss the sprouts.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Giant 15 Club Tuna
I asked the cashier to leave bread in the middle. She relayed the message while the crew member was in the process of finishing my sandwich. I was accused of telling them too late and they gave me a sandwich with the bread dug out and a whole in the bread. I threw it all away.And I spent over $41
Food: 5
Service: 1
Love their bread and brownies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad
This is by far the best staff that I've ever experienced at a Jimmy John's. They're always super friendly and the food is always made perfect. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
You have got to be kidding me. I paid $26 for 2 sandwiches and this is what they give me. Terrible. Will never return. Sidenote, The 1 lady at the window was nice.
One of the worst Jimmy John's in the nation. Every online order is wrong. No attention to detail or order choices that was selected in the app. I have tried this location months apart and at different times of the day. Lunch or dinner the order is extremely wrong. This location is either over staffed with teenagers goofing off or under staffed with a burned out employee ready to clock out. Very disappointing to arrive home open the paper wrapper and find a dry sandwich with no vegetables or completely wrong items on it. I will drive out to other JJ's even if out of my way to get a correct sandwich.
Atmosphere: 3
Food: 3
Service: 1
Terrible experience, starting with running out of regular sub sandwich bread in the afternoon to getting a VERY disappointing sliced wheat bread sandwich made in its place; I could have made a better sandwich at home with the random ingredients I had and come out $10 ahead.Left feedback at the link that JJ's is pushing for all of these negative comments - and heard nothing back after weeks. I guess it's a pretty good ploy to make JJ's look like they care by responding to poor reviews, but not actually doing anything. I'll definitely be taking my money elsewhere.
Atmosphere: 2
Food: 1
Service: 1
I was impressed with all the food we ordered. Great sandwiches/wraps, pasta/potato salad and the brownies/cookies were super soft and delicious!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was impressed with all the food we ordered. Great sandwiches/wraps, pasta/potato salad and the brownies/cookies were super soft and delicious!
Atmosphere: 5
Food: 5
Service: 5
Got the wrong drink at lunch. They more than made up for it. I do appreciate it. Thank you to the Manager at Lake st louis Jimmy John'
Atmosphere: 5
Food: 5
Service: 5
Beware if ordering food for delivery. I'm posting on here because this isn't the first time this has happened to me. I ordered food for delivery and after awhile, I called and they still haven't made it. The reason was because of a large order and she could not give me a time of when my food would be ready. Ok, that is fine but if you can't keep up with delivery maybe shut that off so people can't order for delivery anymore. I should be getting a refund which will take a couple of days. I won't be ordering from here anymore due to this and again it's not the first time
Atmosphere: 1
Food: 2
Service: 1
BE AWARE!! My coworkers daughter was asked by THE GM for her pin number on Dec 18, 2023.
This location is certainly not freaky fast
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