8 months pregnant just worked a 12hour shift. ordered 3 Bacon burritos and a large tater tot. they gave me all sausage burritos đ„Č. everytime i go to this location SOMETHING is wrong. i never get cheese sauce added when i pay for it , my nerds are never in my slushy when i paid for it, and something is always just wrong. sad bc its 5 minutes down the road.
wouldâve went and got them replaced but again i worked a 12 hour shift 8 months pregnant and there was an accident i had to go all the way around just to get home. wouldâve been more of a headache. just disappointed.
Atmosphere: 3
Food: 1
Service: 4
Jacqueline Ward
It was awful .. food was not ready at drive thru after ordering on app.. waiting for 20 minutes after first part of order received finally got someone to attend to my calls for attention... And then lied to me about the order, bringing out our food, cold sandwiches, clumpy cheesy fries and hot drinks with melted ice. Never again . Had to go somewhere else to get editable food and call to request a refund. Not sure if it has been posted to my daughter's account yet, since she placed the order while I drove.. but Jesus ..
Atmosphere: 1
Food: 1
Service: 1
J Ward
This was the worst sonic experience we have had yet...and we've had some crazy situations. I think this will be our last attempt. My daughter placed 3 orders through her app on the way to the location - 20 minutes out. When we arrived at the drive-thru, let them know we have 3 orders and her name. The person confirmed and said drive ahead. We proceeded in the line. One person came out with one of the orders and said the other two are on the way. Another approached with a bag, a name and said that's not any of us ..had to repeat, as she continued to try to hand it to me. I said we are waiting for the other orders however. She finally walked away and we continued to watch car after car leave with their orders, we continued to wait. The staff almost seemed to be averting our attention. 20 minutes passed and I finally got another to pay attention and come to the van. I said we had two other orders but haven't received them. She came back saying that whoever didn't check the other two in- I let her know they were since the first person acknowledged that they were on the way. She copped an attitude to the extent my granddaughter and other passengers were alerted. She came back a this time and finally with the other two orders ...they were cold, cheesy fries clumpy and nasty. Ice in my cranberry lemonade was melted and drink warm. Sandwiches cold and overall worthy of throwing out for the birds since it was just gross. I called and after a while someone finally picked up the phone. I explained the situation that we had placed the order on the way, waited and extremely long time to be met with rude people and cold food, warm drinks. He asked if we could come back and I explained we had already been there for more than 30 minutes AT A DRIVE THROUGH and having to get my granddaughter back to her mom's place, so had no time left - particularly since we now had to find editable food. He assured that my daughter's card would be credited for the tree order numbers we provided him. If he follows through, he'd be the only positive aspect of this location. But Sonic is the worst chain. Not sure how their training addresses things, but every location we've tried has had serious concerns.
Atmosphere: 1
Food: 1
Service: 1
Eric Hays (Agulot)
I ordered a burger. Only a burger. Took 15 minutes.
Atmosphere: 1
Food: 4
Service: 1
TexanGamer
Normally love this place, the managers a bro. The staff is a rotating cast of high schoolers that donât get paid enough to care. Even with additional tips they will have you waiting 10/20/30 minutes without even a hello. Some of the most unsocial bunch Iâve seen which sucks because again the manager always goes above and beyond. I probably wonât be back for a while because I always feel gross after getting service like that. I work fast food and I at least keep track of my customers. Itâs just a different world ig
Atmosphere: 5
Food: 4
Service: 2
Eric K
Ordered a burger with a coke with no ice. They brought out a chicken sandwich. I said I didn't order a chicken sandwich. They went and made what I ordered while I waited. They brought it out and charged me over a dollar more than the menu stated. Then got my food and left. On the way home I was thirsty so I went to take a drink. That's when I found out they gave no straw and it was almost all ice. .25 stars for this location
Denise Dooling
Big Bend and Sulphur Springs. 30 minutes in drive through waiting for food after ordering. 3 cars ahead of us. 3 cars in bays. 1 left without waiting for food. Our order not correct. Poor carhop was totally overwhelmed as people were being unpleasant due to long wait time. I have been to other Sonics without these issues
Atmosphere: 1
Food: 2
Service: 1
Josephina Arana
Love there drinks they never disappoint but Their tater tots could use some work they seem to be overcooked and full of oil no flavor
Atmosphere: 5
Food: 4
Service: 5
Dan Leible
This sonic is ridiculously slow, you will be sitting there for at least 20 min waiting for just drinks. They need to either hire more people or figure out a better to do things.
So incredibly slow and doesn't take tap pay...
Atmosphere: 1
Food: 1
Service: 1
8 months pregnant just worked a 12hour shift. ordered 3 Bacon burritos and a large tater tot. they gave me all sausage burritos đ„Č. everytime i go to this location SOMETHING is wrong. i never get cheese sauce added when i pay for it , my nerds are never in my slushy when i paid for it, and something is always just wrong. sad bc its 5 minutes down the road.
wouldâve went and got them replaced but again i worked a 12 hour shift 8 months pregnant and there was an accident i had to go all the way around just to get home. wouldâve been more of a headache. just disappointed.
Atmosphere: 3
Food: 1
Service: 4
It was awful .. food was not ready at drive thru after ordering on app.. waiting for 20 minutes after first part of order received finally got someone to attend to my calls for attention... And then lied to me about the order, bringing out our food, cold sandwiches, clumpy cheesy fries and hot drinks with melted ice. Never again . Had to go somewhere else to get editable food and call to request a refund. Not sure if it has been posted to my daughter's account yet, since she placed the order while I drove.. but Jesus ..
Atmosphere: 1
Food: 1
Service: 1
This was the worst sonic experience we have had yet...and we've had some crazy situations. I think this will be our last attempt. My daughter placed 3 orders through her app on the way to the location - 20 minutes out. When we arrived at the drive-thru, let them know we have 3 orders and her name. The person confirmed and said drive ahead. We proceeded in the line. One person came out with one of the orders and said the other two are on the way. Another approached with a bag, a name and said that's not any of us ..had to repeat, as she continued to try to hand it to me. I said we are waiting for the other orders however. She finally walked away and we continued to watch car after car leave with their orders, we continued to wait. The staff almost seemed to be averting our attention. 20 minutes passed and I finally got another to pay attention and come to the van. I said we had two other orders but haven't received them. She came back saying that whoever didn't check the other two in- I let her know they were since the first person acknowledged that they were on the way. She copped an attitude to the extent my granddaughter and other passengers were alerted. She came back a this time and finally with the other two orders ...they were cold, cheesy fries clumpy and nasty. Ice in my cranberry lemonade was melted and drink warm. Sandwiches cold and overall worthy of throwing out for the birds since it was just gross. I called and after a while someone finally picked up the phone. I explained the situation that we had placed the order on the way, waited and extremely long time to be met with rude people and cold food, warm drinks. He asked if we could come back and I explained we had already been there for more than 30 minutes AT A DRIVE THROUGH and having to get my granddaughter back to her mom's place, so had no time left - particularly since we now had to find editable food. He assured that my daughter's card would be credited for the tree order numbers we provided him. If he follows through, he'd be the only positive aspect of this location. But Sonic is the worst chain. Not sure how their training addresses things, but every location we've tried has had serious concerns.
Atmosphere: 1
Food: 1
Service: 1
I ordered a burger. Only a burger. Took 15 minutes.
Atmosphere: 1
Food: 4
Service: 1
Normally love this place, the managers a bro. The staff is a rotating cast of high schoolers that donât get paid enough to care. Even with additional tips they will have you waiting 10/20/30 minutes without even a hello. Some of the most unsocial bunch Iâve seen which sucks because again the manager always goes above and beyond. I probably wonât be back for a while because I always feel gross after getting service like that. I work fast food and I at least keep track of my customers. Itâs just a different world ig
Atmosphere: 5
Food: 4
Service: 2
Ordered a burger with a coke with no ice.
They brought out a chicken sandwich. I said I didn't order a chicken sandwich. They went and made what I ordered while I waited. They brought it out and charged me over a dollar more than the menu stated. Then got my food and left. On the way home I was thirsty so I went to take a drink. That's when I found out they gave no straw and it was almost all ice.
.25 stars for this location
Big Bend and Sulphur Springs. 30 minutes in drive through waiting for food after ordering. 3 cars ahead of us. 3 cars in bays. 1 left without waiting for food. Our order not correct. Poor carhop was totally overwhelmed as people were being unpleasant due to long wait time. I have been to other Sonics without these issues
Atmosphere: 1
Food: 2
Service: 1
Love there drinks they never disappoint but Their tater tots could use some work they seem to be overcooked and full of oil no flavor
Atmosphere: 5
Food: 4
Service: 5
This sonic is ridiculously slow, you will be sitting there for at least 20 min waiting for just drinks. They need to either hire more people or figure out a better to do things.
Restaurantji Recommends
Hot dogs and tots
Atmosphere: 5
Food: 5
Service: 5
My brother lives nearby and says this unit is known for inconsistent wait times. After seeing the drive thru not moving after 15 minutes, we left.
Service: 1
Used to be great. Now you'd be lucky to receive remotely warm food after waiting 25+ minutes
Atmosphere: 3
Food: 1
Service: 2
Waited for 20 minutes to order for somebody to pull in beside me and start ordering immediately
Atmosphere: 2
Food: 3
Service: 1
Very very very slow for just a drink
Food: 4
Service: 1
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