Dairy Queen Grill & Chill

Wasted my 30 min lunch break coming here… ordered online only to come and find out they’re CLOSED! Then have to wait on my refund for several days. So irritating. Shut down mobile ordering if you’re closed!!!

Atmosphere: 1

Food: 1

Service: 1

Save your money, go somewhere nice. Went at 10pm when they close at 1030 and staff had all lights off pretending that they were closed and product was beyond disgusting. Chunky and not what I ordered..not even sure what I got. Just skip and go somewhere worth your time and money for a sweet treat. This place is a joke not worth the DQ name.

Ordered birthday cake online with special printout. Went early to pick up and was told Cake wasn't ready. Asked when it would and was told the printer broke the day before and we would be able to have the special printout. No notification prior to me showing up so I could make alternate plans. They did offer to write happy birthday on an already made cake. Writing was horrible and barely legible. There were ice crystals in the cake box and when it thawed the red icing ran leaving us with a shitty bloody birthday cake. Will NOT spend another dollar at this store.

Atmosphere: 1

Food: 1

Service: 1

Dirty dirty dirty yuck 🤮

Atmosphere: 1

I came in the evening and the customer service was almost non-existant. Waited at the mobile pick-up for at least about 20 minutes without being acknowledged by anyone. Just a bunch of people hanging out and confused on the orders and such. They all had no coordination and were just lazy. There was at least 6-8 employees and not any of them had any customer service skills. Finally got my stuff after so long and overall will not be coming back to this location. The staff here gives the brand a bad name.

Atmosphere: 1

Food: 1

Service: 1

This is my favorite DQ. I love their chicken strips. They are so delicious and are a nice size. My dog also enjoys his pup cup. The staff are so friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Chips

Dairy Queen should just stick to frozen foods.... hot foods served isn't tasty to me at all

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Dilly Bar, Cookie, Banana Split, Peanut Buster Parfait, Milkshake

Great service and food i loved banana split

Atmosphere: 5

Food: 5

Service: 5

Delicious 😋
Fresh yummiest ice cream.
We had a big Java blast!!
Wow!!

Food: 5

Rude staff who don't care about doing their jobs or how they treat customers. My family waited 20 minutes for 2 chicken meals and a hamburger kids meal with ice cream. They forgot our ice cream after waiting that long our food and were nasty to my husband when he asked about it so we waited another 10 or 15 minutes for ICE CREAM and it was melted of course. The lobby was filthy... I'm talking ice cream on the seats, sticky tables, fries on the floor, there was toilet paper on the floor by the front door and the soda machine (which was also sticky and almost out of ice) was leaking everywhere. (No wet floor sign either and no one one was even attempting to dry it up)
Don't come here if you value your time, money or care about food safety.
They obviously don't care about the quality of their food or safety of their customers. I would appreciate a corporate number but didn't want to waste my family's time asking for it especially if they were already that rude.

Kid-friendliness: My 7 year old was absolutely disgusted so that says something.

Atmosphere: 1

Food: 1

Service: 1

Great place to go and get work done. Has plugs for laptop. Free

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge

Stormie is awesome and the food was okay

Atmosphere: 2

Food: 3

Service: 4

Recommended dishes: Fries, Fish and Chips

The service was amazing and the food tasted delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Chicken Strips Basket, Banana Split

Have not visited a DQ in a long time. Took my family in for some ice cream and some food. Ice cream was great and the customer service was great (I regret not getting his name) - he had longer hair and handled a rude customer with grace. Fries were good, and the burger was ok.

Atmosphere: 4

Food: 4

Service: 5

Albert Einstein would say I’m insane. Today however, I have attained clarity. After repeated visits to this North Kansas City location (out of convenience), today has finally pushed me into a rant review. While standing behind two young boys flirting with a giggling employee over a water cup, I waited and waited until I was acknowledged to inform her of my mobile order. She struggled to pull the items prepared by the manager that I could clearly see sitting in the food warmer as I watched her stare cluelessly at my order ticket. While another employee was attempting to sweep the dinning room, she walked away from a pile of fries and trash with a broom and dustpan stretched out across the dining room floor to take over the drive through where, yet another employee didn’t want to work this post. After leaving with my $49 of cold food & melted blizzards I quickly realized the solution for me. Never return!! My own 39 years of working closely with district & corporate leaders managing restaurants, sales teams, and other businesses has led me to clearly identify the problem. Anyone who cared for the customer, quality, and value, and not the $49’s, knows the solution for this location. When a franchise owner doesn’t provide the resources needed, their priorities are somewhere else. I want to be VERY CLEAR. If the person cooking was indeed the MOD, she is not the problem. My experience can recognize she was where she needed to be on this visit. To the DQ Fan Relations Team, stop making excuses, I’ve read the reviews. To the franchise owner, support your managers (not replace them). Offer your time, compassion, and expertise. Pay a wage that will keep a cook behind the grill. And FIRE EVERY GIGGLING STAFFER that’s only there to facetime and socialize (relatives or not). These are the same front of house girls that has caused my past issues at this location. Unprofessional in the drive thru, inefficient, and unskilled. Now, if you can lead by example and teach them work ethics and how they should behave, keep those. You’re not helping these young girls and they’re not helping you! I may be back to check on your progress.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Dilly Bar