TERRIBLE SERVICE !!!!!!! TRYING TO GET THE BARTENDER TO TURN AROUND TOWARDS THE CUTSOMER TO DO THEIR JOB IS IMPOSSIBLE . THANKS FOR RUINING MY NIGHT COREY
Atmosphere: 1
Food: 1
Service: 1
Kimberly Gonyea
The food was good but not much of a selection on the menu. Everyone was very nice.
Atmosphere: 4
Food: 5
Service: 5
Billy Higgenbotham
Very nice place staff is very helpful and friendly and the burgers and brats are the best around
Atmosphere: 4
Food: 4
Service: 5
Justin Roberts
Outrageous lack of service and professionalism. Called at 5:20pm, prime peak hour for dinner, asked the individual about prices on wings. The individual stated that their shift was over at 6pm, so we’d have to wait to order until they left to order.
I was not born yesterday - they didn’t want to have to stay after their shift and were trying to dodge the food order. This upset both my wife and I, so my wife called and asked the same question. The individual stated that they just told me they were off at 6 and we had to wait to order since there would be the cook time and travel time to Penalty Box.
My wife has worked in food service since high school, and made the employee aware that she knows she’s trying to skip out on the order and that she could transfer the check to the next employee. She also told them that we live very close and would be there quickly. The employee got verbally annoyed, and said, “Fine, what do you want?” My wife listed the order, and stated we’d be there shortly to pick it up. The employee rudely hung up without saying anything after that.
When I arrived, I stated I was there for the wing order. She went back to the kitchen to let them know that I’m there. The cook came out and said, “We have to thaw the wings, so they’re looking at a 40 minute wait.” At this point, I was fed up and asked the individual that took the order why they didn’t check the timeframe of the order if they were in such a rush. I then stated I didn’t even want the food anymore, and that the service was very disappointing.
We have been to Penalty Box before, and thought the food and service were good. It’s disappointing to have this experience, as we try to be kind to all food service employees, but this was unacceptable.
Service: 1
Rachel Strutman
Would give zero stars. Visited last night when some sort of company Christmas party was happening. Received numerous charges from this company on my card that I do not have receipts for. Attempted to call and speak with someone, no answer and no voice-mail set up. Will not visit again. Management needs to contact me.
Atmosphere: 1
Food: 1
Service: 1
Jackie Welch
Nice little bar
Atmosphere: 5
Service: 5
Scott Bernardo
The absolute coldest beer around. Beautiful wait staff. Stop in and say hi.
Atmosphere: 5
Service: 5
Kevin Mabie
As a local business owner and operator, I prefer to do business with people I know, like, and trust for all of my business AND personal needs. The operator of The Penalty Box is active in our local business community, and I encourage you to give her a shot for all of your food and drink needs!
We had a party there and Michelle was amazing she accommodated so much towards us! Kayla the bartender was amazing also!!
Atmosphere: 5
Food: 5
Service: 5
Sid Gallegos
Great neighborhood bar. The barista was super!
Atmosphere: 5
Food: 5
Service: 5
Paul Bryant
I didn't know they just let anybody in that place.
Atmosphere: 1
Food: 4
Service: 4
DJ Adams
Nice clean
Atmosphere: 5
Food: 5
Service: 5
Ryan Thies
Great little dive bar, especially if you like to play slots! They have plenty of machines, I believe around 8 of them. The girls and service is fantastic!
Parking: Park in back of building. Only a few spaces up front but ALL are for Handicapped parking only.
Wheelchair accessibility: Easy to get around. They have ramps inside the bar.
Good food nice people. Awesome atsphohere.
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE SERVICE !!!!!!! TRYING TO GET THE BARTENDER TO TURN AROUND TOWARDS THE CUTSOMER TO DO THEIR JOB IS IMPOSSIBLE . THANKS FOR RUINING MY NIGHT COREY
Atmosphere: 1
Food: 1
Service: 1
The food was good but not much of a selection on the menu. Everyone was very nice.
Atmosphere: 4
Food: 5
Service: 5
Very nice place staff is very helpful and friendly and the burgers and brats are the best around
Atmosphere: 4
Food: 4
Service: 5
Outrageous lack of service and professionalism. Called at 5:20pm, prime peak hour for dinner, asked the individual about prices on wings. The individual stated that their shift was over at 6pm, so we’d have to wait to order until they left to order.
I was not born yesterday - they didn’t want to have to stay after their shift and were trying to dodge the food order. This upset both my wife and I, so my wife called and asked the same question. The individual stated that they just told me they were off at 6 and we had to wait to order since there would be the cook time and travel time to Penalty Box.
My wife has worked in food service since high school, and made the employee aware that she knows she’s trying to skip out on the order and that she could transfer the check to the next employee. She also told them that we live very close and would be there quickly. The employee got verbally annoyed, and said, “Fine, what do you want?” My wife listed the order, and stated we’d be there shortly to pick it up. The employee rudely hung up without saying anything after that.
When I arrived, I stated I was there for the wing order. She went back to the kitchen to let them know that I’m there. The cook came out and said, “We have to thaw the wings, so they’re looking at a 40 minute wait.” At this point, I was fed up and asked the individual that took the order why they didn’t check the timeframe of the order if they were in such a rush. I then stated I didn’t even want the food anymore, and that the service was very disappointing.
We have been to Penalty Box before, and thought the food and service were good. It’s disappointing to have this experience, as we try to be kind to all food service employees, but this was unacceptable.
Service: 1
Would give zero stars. Visited last night when some sort of company Christmas party was happening. Received numerous charges from this company on my card that I do not have receipts for. Attempted to call and speak with someone, no answer and no voice-mail set up. Will not visit again. Management needs to contact me.
Atmosphere: 1
Food: 1
Service: 1
Nice little bar
Atmosphere: 5
Service: 5
The absolute coldest beer around. Beautiful wait staff. Stop in and say hi.
Atmosphere: 5
Service: 5
As a local business owner and operator, I prefer to do business with people I know, like, and trust for all of my business AND personal needs. The operator of The Penalty Box is active in our local business community, and I encourage you to give her a shot for all of your food and drink needs!
Atmosphere: 5
Food: 5
Service: 5
Gamblin's, pool tables and friendly people
Parking: Parking in the front and back
Service: 5
Restaurantji Recommends
We had a party there and Michelle was amazing she accommodated so much towards us! Kayla the bartender was amazing also!!
Atmosphere: 5
Food: 5
Service: 5
Great neighborhood bar. The barista was super!
Atmosphere: 5
Food: 5
Service: 5
I didn't know they just let anybody in that place.
Atmosphere: 1
Food: 4
Service: 4
Nice clean
Atmosphere: 5
Food: 5
Service: 5
Great little dive bar, especially if you like to play slots! They have plenty of machines, I believe around 8 of them. The girls and service is fantastic!
Parking: Park in back of building. Only a few spaces up front but ALL are for Handicapped parking only.
Wheelchair accessibility: Easy to get around. They have ramps inside the bar.
Atmosphere: 3
Food: 3
Service: 5
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