Penn Station East Coast Subs

The guys always make me a Ruben and it's always great. They're always nice and they always do a great job. I always get it to go and I've never been disappointed. I highly recommend the ofallon mo store.

Hot and fresh, order was ready fast and everything was remembered

Too salty horrible..

I’ve been a Penn Station customer for nearly 20 years, frequenting locations in South County, South City, Wentzville, Creve Coeur all over the region. It had been a couple of years since my last visit, but I recently received a buy one, get one free coupon in the mail and decided to go back because their prices have gotten too high for a family of four. Without a coupon, the cost for my family would have been around $75 for sandwiches and fries, which is just too expensive right now.

Ordering Experience:
I first ordered on Friday, March 14, using their new website. Unfortunately, the site wasn’t very user-friendly, especially on mobile. I accidentally ordered a cold sandwich instead of my usual hot one—likely due to the confusing navigation. I gave them another chance the following Wednesday, using another BOGO coupon, but ran into more issues. Unlike the old system, you can’t add more than one type of cheese to your sandwich, and the customization options are limited. The ordering experience feels restrictive and frustrating.

Food Quality:
While I understand that things change over time—menus, recipes, and even portion sizes—the sandwich I received didn’t match the Penn Station I remember. The bread texture seemed different, the sandwiches felt smaller, and even ordering extra meat was more of a hassle than before. If the goal of sending out coupons is to bring customers back, the product should resemble what they remember. Otherwise, it’s wasted marketing dollars and a missed opportunity to retain loyal customers.

Customer Service:
One thing that hasn’t changed is the fantastic staff. The team at this location is courteous, prompt, and friendly, making the experience as pleasant as possible. I wish every business had employees as professional and positive as they do!

Final Thoughts:
While the service was excellent, the food quality and online ordering system left a lot to be desired. If Penn Station wants to win back customers, they need to make sure the product matches the expectations that long-time customers have. Otherwise, people won’t feel a reason to return.

⭐ – Great staff, but disappointing food quality and website functionality, especially given the high prices.

My only complaints are that there aren't enough choices of condiments for there sandwiches also the cost of their French fries is way to expensive.

I love the grilled Italian sandwich on Multigrain bread. Always great service; friendly and accurate.

This is the BEST hot Italian sandwich anywhere!! And the fresh hot fries (fresh cut and cooked right there) top it all off!

Made 2 of our sandwiches out of the 3 then made an order for 23 other sandwiches that came in before making our 3rd one. 1st 2 are cold. I asked where our 3rd one was since the other 2 were just sitting there and the lady lied to me and said it was in the oven. They hadn't even started making it yet. When my 3rd sandwhich was finally finished I did make a comment that they should finish one order instead of starting another order in the middle of it and I was told never to come back so I won't. I wouldn't recommend the place to anyone.

This is my favorite penn station. The food is always top tier and management is super friendly and welcoming. Definitely recommend for anyone who loves subs or fresh cut fries.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheese Steak with Banana Peppers and Mushrooms

Good service, pretty solid cheese steak, great fries. Very good bread. Love the chicken teriyaki.

Atmosphere: 3

Food: 4

Service: 4

Service was good and fast sandwich was a little dry but probably because I had it toasted. Great people!

Atmosphere: 5

Food: 4

Service: 5

Service fantastic ??

Atmosphere: 5

Food: 4

Service: 5

I went in just to try their cheesesteak so I got the snack size I didn't really know what I was doing as it was my first time there and everyone was super helpful. The sandwich is really good and he even gave me a cookie. Which was delicious. Definitely will be coming back.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: French Fries

Let's start by saying that these subs are overpriced. Feeding a family of 4 with 3 mediums and one large sub came to just under 50 dollars. This was without any double meat, any chips, fries or sodas.... just the sandwiches.A medium is a 9 inch sub, where for the same price you could get a 12 inch sub at the competition.I don't call the competition name. Directly, but I am sure 100 percent that you know who that is.Now that the price is out of the way, let's talk quality. I was not vastly impressed by the taste of the sandwich as internally the same components can be found elsewhere and used in the same combinations....so no competitive advantage there.The amount of meat provided is not an exceptional difference either that warrants the additional costs. Do they have ingredients that you can't get from the competitor?Sadly no, they have less in fact with lacking olives and spinach.The only difference I can see is that their bread is a different texture than the comparison.The problem here was my bigger gripe as the sub shop is emulating an original east coast deli sandwich, and that means a full sandwich of meat on Italian bread.This bread is not the same and is a more dense perhaps sweeter taste. It is good bread, but overrides the internals of the sandwich in my opinion.Now I do not believe in buying cheaper subs, I just expect more than a change of scenery for the additional cost.By the way, the service here was exceptionally good and I rated 5 for that and the place is clean and very well laid out ( also rated 5) or a sub shop.But sadly the food received an OK rating, I had hoped for better.

Vegetarian options: I only saw one specific option, essentially a sandwich with no meat... Nothing specially made it attractive for vegetarians.

Parking: We live in the suburbs, there is always parking.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Italian Submarine, Chicken Parmesan, Turkey Bacon Ranch, Cheesesteak

The sub was super greasy. The fries were good. The worst part is half of my sub fell on the floor after the worker put it on the edge of the table in front of all the other crew and didn’t even offer to make me a new one. I threw it away along with the 14 dollars I spent on it. I’ll stick with jersey mikes from this point on.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: French Fries