The fact that we ordered an order to be picked up and when we arrived we tried to go through the drive thru as we have multiple children in the car and it’s the easiest. We were told we cannot go through the drive thru as we had selected to pick it up inside, which it had reset when the app crashed and we pulled it back up and ordered not knowing. When going inside the food still wasn’t even ready even though we ordered in advance before entering Ozark. Some of the food was already cold as we examined it in the car after receiving it. We also received two straws for six drinks and six shakes. We did at least receive 6 spoons but they forgot half of the condiments we ordered. I understand you guys deal with jerks all day and have gave up on caring about anything but you need better customer service. Smile, ask someone how their day is, recommend something new to try. There is no reason the customer service is so poor here. There needs to be better training for employees when it comes to customer service. My past few visits have been awful and has made me start going to Springfield. I use to go here all the time because of the people but now I’m detoured from this place because of the people.
Moving on to the food. The ”saucy” nuggets have basically no sauce so ask for extra. I got buffalo and didn’t even need the ranch because it wasn’t spicy with how little sauce it had on it. The new thin mint frosty’s are amazing. The burgers were cold so they were not good. The fries were cold but dipping them in the frosty’s made them better. It’s overall a disappointing experience and hope to see improvement when I find myself needing to make a last minute stop.
Atmosphere: 1
Food: 2
Service: 1
Michael Edward's
Tonight went to get some dinner with my kids and the person at the front counter made us stand there and wait while she caught up on her work that is poor customer service
Atmosphere: 2
Food: 3
Service: 1
dj campbell
Food was old and the #6 was very dry and old same with the nuggets and fries
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich, French Fries, Double Stack
A B
Their breakfast is delicious!! Morning crew is very friendly.
Atmosphere: 3
Food: 4
Service: 4
Madalyn Marie
Worst Wendy’s on time and service. We waited a hour. We place a mobile order and still waited a hour for our food. This isn’t the first time we’ve had to wait this long for our food at this Wendy’s it doesn’t matter what time of day it is or what you order it’s always a long wait time. Half the time the food is also wrong. Make sure you bring snacks in your car if you go to this Wendy’s.
Joey Kiefer
Night crew needs to figure it out. Longest I've ever waited at Wendy's
Megan Meredith
Can't take the right order and when we went back to get it made right the person was very rude to my husband.
Atmosphere: 1
Food: 1
Service: 1
Mike Testerman
The owner of this establishment should be very emberesed. their employees treat their customers very rudely and need better training
Atmosphere: 1
Food: 1
Service: 1
Kristi Bryce
I lost count of how many times I’ve ordered from this location only to find out that I am missing items. How hard is it to read a receipt!?! Do better Wendy’s
Service: 1
Denise Henry
The person taking the order at the counter inside was very inattentive. Had to repeat the order several times. Order was for take out. Still got it wrong. Had to have it bagged after it was stated 3 times it was to go. Not the first time this has happened at this Wendy's.
The employee yelled and spoke to me in a demeaning and degrading manner! The manager on shift was literally standing beside the employee during her tyrant! Worst customer service ever of any fast food restaurant!
Atmosphere: 1
Food: 4
Service: 1
glenn brewer
Good food!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hamburger
Jeff K
Vanilla Frostys at the drive thru for a buck apiece took all of 2 minutes
The fact that we ordered an order to be picked up and when we arrived we tried to go through the drive thru as we have multiple children in the car and it’s the easiest. We were told we cannot go through the drive thru as we had selected to pick it up inside, which it had reset when the app crashed and we pulled it back up and ordered not knowing. When going inside the food still wasn’t even ready even though we ordered in advance before entering Ozark. Some of the food was already cold as we examined it in the car after receiving it. We also received two straws for six drinks and six shakes. We did at least receive 6 spoons but they forgot half of the condiments we ordered. I understand you guys deal with jerks all day and have gave up on caring about anything but you need better customer service. Smile, ask someone how their day is, recommend something new to try. There is no reason the customer service is so poor here. There needs to be better training for employees when it comes to customer service. My past few visits have been awful and has made me start going to Springfield. I use to go here all the time because of the people but now I’m detoured from this place because of the people.
Moving on to the food. The ”saucy” nuggets have basically no sauce so ask for extra. I got buffalo and didn’t even need the ranch because it wasn’t spicy with how little sauce it had on it. The new thin mint frosty’s are amazing. The burgers were cold so they were not good. The fries were cold but dipping them in the frosty’s made them better. It’s overall a disappointing experience and hope to see improvement when I find myself needing to make a last minute stop.
Atmosphere: 1
Food: 2
Service: 1
Tonight went to get some dinner with my kids and the person at the front counter made us stand there and wait while she caught up on her work that is poor customer service
Atmosphere: 2
Food: 3
Service: 1
Food was old and the #6 was very dry and old same with the nuggets and fries
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich, French Fries, Double Stack
Their breakfast is delicious!! Morning crew is very friendly.
Atmosphere: 3
Food: 4
Service: 4
Worst Wendy’s on time and service. We waited a hour. We place a mobile order and still waited a hour for our food. This isn’t the first time we’ve had to wait this long for our food at this Wendy’s it doesn’t matter what time of day it is or what you order it’s always a long wait time. Half the time the food is also wrong. Make sure you bring snacks in your car if you go to this Wendy’s.
Night crew needs to figure it out. Longest I've ever waited at Wendy's
Can't take the right order and when we went back to get it made right the person was very rude to my husband.
Atmosphere: 1
Food: 1
Service: 1
The owner of this establishment should be very emberesed. their employees treat their customers very rudely and need better training
Atmosphere: 1
Food: 1
Service: 1
I lost count of how many times I’ve ordered from this location only to find out that I am missing items. How hard is it to read a receipt!?! Do better Wendy’s
Service: 1
The person taking the order at the counter inside was very inattentive. Had to repeat the order several times. Order was for take out. Still got it wrong. Had to have it bagged after it was stated 3 times it was to go. Not the first time this has happened at this Wendy's.
Food: 2
Service: 2
Restaurantji Recommends
The employee yelled and spoke to me in a demeaning and degrading manner! The manager on shift was literally standing beside the employee during her tyrant!
Worst customer service ever of any fast food restaurant!
Atmosphere: 1
Food: 4
Service: 1
Good food!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hamburger
Vanilla Frostys at the drive thru for a buck apiece took all of 2 minutes
Atmosphere: 5
Food: 5
Service: 5
Love their chili...
Parking: Plenty of parking
Wheelchair accessibility: Yes handicap accessible
Atmosphere: 5
Food: 5
Service: 5
Have good food love eating there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Cheeseburger, Cheese Baked Potato, Scone
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