Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
1500 S Hanley Rd, St. Louis
(314) 244-3188
About Chipotle Mexican Grill
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Chipotle Mexican Grill Reviews
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HORRIBLE service. I was there yesterday and a man who claim to be the manager with long dreads literally went off on me while the others watched and the woman manager watched also and said nothing to this man. I came in asking about the BOGO and he said that’s not offered in store, but probably on the app and I said ok. He asked what I wanted and I said the bowl. He starts making 2 bowls, so I said is both of the bowls for me and he said yes. I said I didn’t ask for 2 bowls,...read full review
Absolutely worst experience at a Chipotle, and it gets worse every time we go. The customer service and the employees there are so rude! The employees complete all the call in orders first, and never even address that you are standing there waiting. They act like they are annoyed that you ask for them to make your food. They roll their eyes and talk like uneducated trash to their customers. Worst Chipotle EVER!
I wish I would have gotten her name but whoever is working today, is a sweet sweet woman. All of the craziness with the stay at home order and quarantine measures and a little confusion with our order, she was still so lovely and helpful!!!
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill on Hanley is known for its friendly staff. The food, including the Adobe bowl and quesadilla, is generally praised for its taste, particularly the guacamole. However, there have been complaints about the shredded Al pastor chicken having minimal meat and the restaurant getting a bit messy during busy hours. Portion sizes can be inconsistent, with some customers receiving too much or too little of certain ingredients. The staff's efficiency during the lunch rush is impressive, but some customers have reported feeling reprimanded for not knowing the ordering process. Cleanliness and consistent portion control remain areas for improvement.