“I went two days ago and received the wrong drink. I didn’t realize until after we drove away and the line was too long to get back in line.
I filled out the survey on the app and was quickly contacted by the manager, Amber almost immediately. She was so kind and apologetic. I came back the same day to get my replacement drink. The employee at the window let me know they had selected the wrong “Ashley” when I showed up at the drive through. Honest mistake, it’s a very common name! The employee also gave my kids stickers which was so kind since young kids can get impatient waiting in drive through lines.
I will be returning! I wish I could retake that survey so they don’t have a bad review for their store.“
“I went two days ago and received the wrong drink. I didn’t realize until after we drove away and the line was too long to get back in line.
I filled out the survey on the app and was quickly contacted by the manager, Amber almost immediately. She was so kind and apologetic. I came back the same day to get my replacement drink. The employee at the window let me know they had selected the wrong “Ashley” when I showed up at the drive through. Honest mistake, it’s a very common name! The employee also gave my kids stickers which was so kind since young kids can get impatient waiting in drive through lines.
I will be returning! I wish I could retake that survey so they don’t have a bad review for their store.“