Food is fine. However, I’ve experienced repeated comments from one employee about how often I come in and about my clothing. It feels like each visit comes with some remark or some unsolicited commentary about my appearance or how frequently I eat here. Regardless of intent, I don’t find this humorous, and comments about customers’ eating habits or appearance are entirely unprofessional. It’s made me uncomfortable enough that I will no longer be coming to this location.
Atmosphere: 1
Food: 4
Service: 1
Beau Pitman
Great service from thoes two good looking boys behind the counter! I think their names were Nate and Collin! Couldn't be happier with my order!
Atmosphere: 5
Food: 5
Service: 5
Kevin Jasper
Great crew, sandwich was awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Hunter Iverson
Closing time was at nine came in at 8:30 and will not serve us and we’re being disrespectful
Atmosphere: 1
Food: 1
Service: 1
Ben Hemphill
Service was fast and to the point. I love the slim 5 plain Italian sandwich and my wife enjoys the #13. price is fine for a full sandwich, primary reason to go here is speed. Shop is always clean and has fine spots to sit and eat or wait the brief amount of time to get your sandwich. overall, a great example of Jimmy John's chain.
Atmosphere: 4
Food: 5
Service: 4
Lori Kloepping
The food was wonderful! It was nice and cool and Starla is soo sweet. We will come back
Atmosphere: 5
Food: 5
Service: 5
Louisa Stevenson
Our order was made super freaky fast and not just thrown together it was a really good sandwich. Like all the lettuce and meat it should have. Like picture worthy.
Atmosphere: 5
Food: 5
Service: 5
Daniel Jackson
Freaky fast, freaky expensive. Outrageous to charge $2 to add cheese. Did you have to ship the cheese in from Europe? Your sandwiches are already overpriced for the quality. Shame! Shame!
Atmosphere: 1
Food: 1
Service: 1
Jayana Kiki
Amazing place with great food, Lucas Dickey has amazing customer service, would eat here again!
Atmosphere: 5
Food: 5
Service: 5
Sandra Binkerd
I ordered a BLT WRAP. I paid $17 and some change for it. They prepared a BLT sub sandwich. That is not what I ordered. After some ridiculous disscussion I asked for my money back. The manager was called in and apparently was having a difficult time giving me the $17 back. The young man that prepared the wrong food asked for me to give him the change back. Then he told me they cannot make a BLT wrap. REALLY? Fed up with the inept service I told them to keep my money I felt they needed it more than me. I went to Taco Bell. I typically like Jimmy John's. In other locations. But don't bother with this location on 169 hwy in Smithville. They do not know what they are doing. Last time I ordered a BLT wrap they gave me the wrap version but they did not put lettuce or tomatoes on it. I gave them another chance.....not again........I will go to Subway next time.
Great service!!! There were unfortunately only 2 employees on staff, but we didn’t have to wait more than 5 minutes and the inside was spotless! The sweet woman who took our order gave my daughter a free cookie 🥹❤️
Atmosphere: 5
Food: 5
Service: 5
Bradley Scott
Freaky fast? Far from
Focused on providing quality customer service? Only if the person they were texting while supposedly ringing me out was a mobile order. Cause their focus wasn’t for the person directly in front of them. Must of been a very important mobile order cause he had to stop working and show it to his co worker so they could converse about it. Meanwhile a line built at the register during the time they could of been making my sandwich and taking other orders
Food quality? I love Jimmy John’s tuna sandwich. Love them. However this time. Worse tuna sandwich ever. Not just worst Jimmy John’s tube sandwich. Never have I had dried out tuna fish. And yet… here we were. Choking down the driest tuna fish sandwich
Since this is our third visit and the third time we’ve had service issues one thing is readily apparent. Drive the seven miles to the next nearest Jimmy John’s where they are freaky fast, focused on quality service, and they know how to properly make a tuna fish sandwich
Atmosphere: 3
Food: 1
Service: 2
J Schwartz
Slow service (like 30+ minutes for 4 sandwiches slow) and rude staff every single time. How is a sandwich shop wildly understaffed at lunch every single day?
Atmosphere: 1
Food: 2
Service: 1
Brad Mester
Submitted an order at 733 and waited an hour until I called. My first call was answered then immediately hung up, and then two follow up calls were let ring out. At the end of the third call I got a bank notification that my order was refunded with no warning answer or justification.
Cassie McAlister
My family has gave this location so many tries. We just keep getting bad service and wrong orders. The last order I spent over $30 to have the drive up window tell me they gave my online order to someone else. No apology. Guy at the window was frustrated, remade my order and I drove away 15 minutes later. I filled out a review, a guy named Andre said he would refund my order but never did. So disappointed.
Food is fine. However, I’ve experienced repeated comments from one employee about how often I come in and about my clothing. It feels like each visit comes with some remark or some unsolicited commentary about my appearance or how frequently I eat here. Regardless of intent, I don’t find this humorous, and comments about customers’ eating habits or appearance are entirely unprofessional. It’s made me uncomfortable enough that I will no longer be coming to this location.
Atmosphere: 1
Food: 4
Service: 1
Great service from thoes two good looking boys behind the counter! I think their names were Nate and Collin! Couldn't be happier with my order!
Atmosphere: 5
Food: 5
Service: 5
Great crew, sandwich was awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Closing time was at nine came in at 8:30 and will not serve us and we’re being disrespectful
Atmosphere: 1
Food: 1
Service: 1
Service was fast and to the point. I love the slim 5 plain Italian sandwich and my wife enjoys the #13. price is fine for a full sandwich, primary reason to go here is speed. Shop is always clean and has fine spots to sit and eat or wait the brief amount of time to get your sandwich. overall, a great example of Jimmy John's chain.
Atmosphere: 4
Food: 5
Service: 4
The food was wonderful! It was nice and cool and Starla is soo sweet. We will come back
Atmosphere: 5
Food: 5
Service: 5
Our order was made super freaky fast and not just thrown together it was a really good sandwich. Like all the lettuce and meat it should have. Like picture worthy.
Atmosphere: 5
Food: 5
Service: 5
Freaky fast, freaky expensive. Outrageous to charge $2 to add cheese. Did you have to ship the cheese in from Europe? Your sandwiches are already overpriced for the quality. Shame! Shame!
Atmosphere: 1
Food: 1
Service: 1
Amazing place with great food, Lucas Dickey has amazing customer service, would eat here again!
Atmosphere: 5
Food: 5
Service: 5
I ordered a BLT WRAP. I paid $17 and some change for it. They prepared a BLT sub sandwich. That is not what I ordered. After some ridiculous disscussion I asked for my money back. The manager was called in and apparently was having a difficult time giving me the $17 back. The young man that prepared the wrong food asked for me to give him the change back. Then he told me they cannot make a BLT wrap. REALLY? Fed up with the inept service I told them to keep my money I felt they needed it more than me. I went to Taco Bell.
I typically like Jimmy John's. In other locations. But don't bother with this location on 169 hwy in Smithville. They do not know what they are doing. Last time I ordered a BLT wrap they gave me the wrap version but they did not put lettuce or tomatoes on it. I gave them another chance.....not again........I will go to Subway next time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service!!! There were unfortunately only 2 employees on staff, but we didn’t have to wait more than 5 minutes and the inside was spotless! The sweet woman who took our order gave my daughter a free cookie 🥹❤️
Atmosphere: 5
Food: 5
Service: 5
Freaky fast? Far from
Focused on providing quality customer service? Only if the person they were texting while supposedly ringing me out was a mobile order. Cause their focus wasn’t for the person directly in front of them. Must of been a very important mobile order cause he had to stop working and show it to his co worker so they could converse about it. Meanwhile a line built at the register during the time they could of been making my sandwich and taking other orders
Food quality? I love Jimmy John’s tuna sandwich. Love them. However this time. Worse tuna sandwich ever. Not just worst Jimmy John’s tube sandwich. Never have I had dried out tuna fish. And yet… here we were. Choking down the driest tuna fish sandwich
Since this is our third visit and the third time we’ve had service issues one thing is readily apparent. Drive the seven miles to the next nearest Jimmy John’s where they are freaky fast, focused on quality service, and they know how to properly make a tuna fish sandwich
Atmosphere: 3
Food: 1
Service: 2
Slow service (like 30+ minutes for 4 sandwiches slow) and rude staff every single time. How is a sandwich shop wildly understaffed at lunch every single day?
Atmosphere: 1
Food: 2
Service: 1
Submitted an order at 733 and waited an hour until I called. My first call was answered then immediately hung up, and then two follow up calls were let ring out. At the end of the third call I got a bank notification that my order was refunded with no warning answer or justification.
My family has gave this location so many tries. We just keep getting bad service and wrong orders. The last order I spent over $30 to have the drive up window tell me they gave my online order to someone else. No apology. Guy at the window was frustrated, remade my order and I drove away 15 minutes later. I filled out a review, a guy named Andre said he would refund my order but never did. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
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