we order pizza a hour and half for delivery to 211 maple dr. what wrong with your delivery. my niece should have free pizza.t
Atmosphere: 1
Food: 1
Service: 1
Brent Ellison
Quality of product! Totally wrong and missing toppings! Not what I ordered
Food: 1
Service: 2
Beth Reed
I ordered food at 7:09. It was supposed to be delivered in 20 minutes. I didn't get it till 8:16. And it was cold.
Food: 1
Service: 1
Jeff Crise
The pizza was very good, we tried the new Chicago crust, and only two employees were working at the time, and the store was hectic, but my compliments to the two employees because they kept working hard, helping customers, and making orders. It would have been easy for the two to get overwhelmed. Nice job! Check out this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
Brittany Cline
Staff is always wonderful love the crew there
Atmosphere: 5
Food: 4
Service: 5
Veronica McCloskey
The delivery driver showed up and realized he forgot the drink I had ordered. He owned it and said he would be back after he went back to the store to get it and other deliveries. 30mins later, he showed up with my drink, in the hail!!! It was a small gesture that I wish I could give more recognition for!
Jackson Callison
This Pizza Hut has been in Smithville since I was born. I’ve gone to this Pizza Hut throughout my whole life (quite literally).Unfortunately the management at this place has gone extremely down hill. Everyone is wasted on alcohol while at work. You go in and everyone is sitting down, their landline usually ringing over and over again with no one showing any interest in answering(I’ve witnessed people get up to hang up the ringing phone and walk away) you have to stand at the counter staring at sitting/laying/napping employees until someone finally decides to get up and do their job.I witnessed multiple underaged workers drinking on their shifts with of age managers. Doesn’t seem appropriate- or legal.I also recommend no one eating here, if you saw the state of the kitchen and the health practices used in this establishment you’d all be disgusted.
Atmosphere: 2
Food: 2
Service: 1
Russ Bryan
You have to order double toppings (extra charge) to get what is normal toppings at most places. Now, at a central call-in order number, they don't seem to know what they are doing and can not be understood. Two thumbs down!
Rhonda Johansen
We were in there Fri eve. We told them what we wanted when we went in. We were the only ones in there, (the whole time we were there). There were 5 people working there that evening. She brought out the drinks & food. She was very polite. After that no one came back to the table to see if we needed a refill or anything. I had to go to the counter to ask for the to go box and some more sauce. Normally we will leave around a 20% tip. This time we left a 10% tip. And then after we left we got to talking about it and wished we didn't leave anything. Normally they usually give us good service. Food was great as usual. And they are the only dine in pizza hut. They were polite and friendly. After they brough the food that was it, no one came back to check on us. If they were really busy I would have understood it better more.I used to work in food service and if you didn't give service you better not expect a tip.
For the second time we ordered from here, we didn't get what we ordered. Ordered a Buffalo pizza for the second time and received a pizza with no sauce.
Atmosphere: 3
Food: 2
Service: 3
Jamie Summers
We ordered 5 pizzas on a Friday night for two basketball teams. The pizzas never delivered. I called and had to sit on hold for over 10 minutes to be told that they accidentally delivered the pizzas to a duplex close by. (We were having these delivered to the school and even had the school name printed on the order)The manager was not helpful at all, zero empathy and no solution. Needless to say, they let both teams down.We did use a coupon on one of the pizzas for a free pizza, we had points added up. They refunded money, but will not reimburse for the free pizza credit we had.Total customer experience: zero stars.
Service: 1
Danny T.
Ordered a pizza here last week, pepperoni + jalapeños. Driver showed up on time with the pizza and chicken wings and both boxes were crushed, cheese stuck to the lid & everything. Looked like the order had been brought over with a river anchor riding on top of it. Alright, no biggie. So I grabbed a mangled slice and noticed there weren't even jalapeños on it... Not a good job. Their facility however looks well kept.
Atmosphere: 3
Food: 2
Service: 2
Sreginkc
I'm so glad you can still go out to a Pizza Hut for dinner! I love this place. Food and service are exceptional.
Parking: Parking is adequate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Amanda Tice
My family and I spend a lot of money here often, last night I feel like we were ripped off, I tried calling to fix it. The manager was really no help at all. We will be going elsewhere! Take care of your customers or you will lose them!
Excellent Staff and take care of our Veterans.
we order pizza a hour and half for delivery to 211 maple dr. what wrong with your delivery. my niece should have free pizza.t
Atmosphere: 1
Food: 1
Service: 1
Quality of product! Totally wrong and missing toppings! Not what I ordered
Food: 1
Service: 2
I ordered food at 7:09. It was supposed to be delivered in 20 minutes. I didn't get it till 8:16. And it was cold.
Food: 1
Service: 1
The pizza was very good, we tried the new Chicago crust, and only two employees were working at the time, and the store was hectic, but my compliments to the two employees because they kept working hard, helping customers, and making orders. It would have been easy for the two to get overwhelmed. Nice job! Check out this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
Staff is always wonderful love the crew there
Atmosphere: 5
Food: 4
Service: 5
The delivery driver showed up and realized he forgot the drink I had ordered. He owned it and said he would be back after he went back to the store to get it and other deliveries. 30mins later, he showed up with my drink, in the hail!!! It was a small gesture that I wish I could give more recognition for!
This Pizza Hut has been in Smithville since I was born. I’ve gone to this Pizza Hut throughout my whole life (quite literally).Unfortunately the management at this place has gone extremely down hill. Everyone is wasted on alcohol while at work. You go in and everyone is sitting down, their landline usually ringing over and over again with no one showing any interest in answering(I’ve witnessed people get up to hang up the ringing phone and walk away) you have to stand at the counter staring at sitting/laying/napping employees until someone finally decides to get up and do their job.I witnessed multiple underaged workers drinking on their shifts with of age managers. Doesn’t seem appropriate- or legal.I also recommend no one eating here, if you saw the state of the kitchen and the health practices used in this establishment you’d all be disgusted.
Atmosphere: 2
Food: 2
Service: 1
You have to order double toppings (extra charge) to get what is normal toppings at most places. Now, at a central call-in order number, they don't seem to know what they are doing and can not be understood. Two thumbs down!
We were in there Fri eve. We told them what we wanted when we went in. We were the only ones in there, (the whole time we were there). There were 5 people working there that evening. She brought out the drinks & food. She was very polite. After that no one came back to the table to see if we needed a refill or anything. I had to go to the counter to ask for the to go box and some more sauce. Normally we will leave around a 20% tip. This time we left a 10% tip. And then after we left we got to talking about it and wished we didn't leave anything. Normally they usually give us good service. Food was great as usual. And they are the only dine in pizza hut. They were polite and friendly. After they brough the food that was it, no one came back to check on us. If they were really busy I would have understood it better more.I used to work in food service and if you didn't give service you better not expect a tip.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pan Pizza
Restaurantji Recommends
For the second time we ordered from here, we didn't get what we ordered. Ordered a Buffalo pizza for the second time and received a pizza with no sauce.
Atmosphere: 3
Food: 2
Service: 3
We ordered 5 pizzas on a Friday night for two basketball teams. The pizzas never delivered. I called and had to sit on hold for over 10 minutes to be told that they accidentally delivered the pizzas to a duplex close by. (We were having these delivered to the school and even had the school name printed on the order)The manager was not helpful at all, zero empathy and no solution. Needless to say, they let both teams down.We did use a coupon on one of the pizzas for a free pizza, we had points added up. They refunded money, but will not reimburse for the free pizza credit we had.Total customer experience: zero stars.
Service: 1
Ordered a pizza here last week, pepperoni + jalapeños. Driver showed up on time with the pizza and chicken wings and both boxes were crushed, cheese stuck to the lid & everything. Looked like the order had been brought over with a river anchor riding on top of it. Alright, no biggie. So I grabbed a mangled slice and noticed there weren't even jalapeños on it... Not a good job. Their facility however looks well kept.
Atmosphere: 3
Food: 2
Service: 2
I'm so glad you can still go out to a Pizza Hut for dinner! I love this place. Food and service are exceptional.
Parking: Parking is adequate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
My family and I spend a lot of money here often, last night I feel like we were ripped off, I tried calling to fix it. The manager was really no help at all. We will be going elsewhere! Take care of your customers or you will lose them!
Atmosphere: 2
Food: 2
Service: 1
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