Terrible, I ordered cheddar bites and they gave me “pepper bites” I also ordered tots that weren’t in the bag at all, not to mention I waited in line for almost 15 minutes for my food. This location has had issues like this in the past and I never have a pleasant time at this location, they almost always mess up my order
Atmosphere: 1
Food: 1
Service: 1
Smithville Chamber
Fast, friendly, and always satisfying. A reliable stop for a cold drink or hot meal on the go.
Atmosphere: 5
Food: 5
Service: 5
Jessica Gibson
Long wait. Messed up multiple items in two separate occasions.
Atmosphere: 4
Food: 3
Service: 2
alicia Landis
So sad how the manager speaks to the employees. I would consider it abusive. I will spend my money elsewhere when in town.
Atmosphere: 1
Food: 2
Service: 2
Kayla Clemmer
I placed an order through the app yesterday (5/15/25 around 6:50pm) that totaled $27. Using the app I was able to get a free item and points. It was pretty busy so I decided to give them the benefit of the doubt and give them time until I realized I had been waiting for around 20 minutes. I checked the app and it said order was completed. By this time my two small children were really upset because this was supposed to be our dinner. I pushed the button on my stall to check on my order because the app said it was completed and my bank account was charged. The girl who answered was SO RUDE. I asked her if she happened to know if she had a ticket for my stall and she replied that she couldn’t see my stall number until an order was placed or something so I told her my stall number and asked her to check. She proceeded to audibly sigh and say, “NOPE. I don’t have anything. Anything else?” In what I interpreted as a condescending tone but I could be wrong. I explained that I ordered through the app and it says completed and she just rudely repeated she doesn’t have my order and told me she doesn’t know what to tell me. I informed her that I was charged and I’ve been waiting for 20 minutes with two very hangry small kids. She told me to call the number on the app (which there isn’t one? I had to scour the corporate website for customer service). She ended with, “Anything else? You can reorder.” As if I was the one being rude. I then had to re order my food and not get the free item or points and it was more expensive. Then I had to pay AGAIN! When my order was brought by Emily I asked to speak to a manager and told her the issue. Emily immediately apologized and went to get the manager. Emily came back out and informed me the manager was too busy to address my issue. She let me know the manager refunded my mobile app order, that someone must have accidentally clicked complete on THEIR end. Most of my work experience is in restaurants so I am never rude to service industry workers, and I wasn’t in this situation. I had to wait at Sonic for almost 35 minutes for NO reason and I am disappointed that whoever answered the button from my stall was incredibly rude, the manager didn’t come talk to me, and to top it off, my kids were so upset. It wasn’t an easy 45 minutes. I tried to call a couple of times yesterday after this happened as I had to get my kids home to eat and the manager didn’t even offer to have me wait to speak to them. The phone just rang and rang. $27 is a lot to spend on fast food to have an employee so quickly not even try to fix it. I have saved all of the receipts if a manager would like to get in contact with me.
Juice Box
Was told they close in a half hour so they turned the grill off so it would take 30 mins for anyfood.why would you turn the grill off if your still open.no response then hands me my drinks and o e conveniently didn't have the lid on all the way which went all over my car door all over my crotch all over my pants all over my hands was a complete mess I would recommend not going to this place in the evening
Ordered a bunch of food for lunch, they forgot my burrito, one of the burgers had a hair in it
Atmosphere: 3
Food: 1
Service: 2
Mike Blink
This was literally the worst experience I have ever had. Food was cold and blasts had barely any topping. For $29 bucks for 4 items I expected to at least enjoy. Absolutely
Atmosphere: 1
Food: 1
Service: 1
Paige Tice
Somethig has to be done about this location! Too many people that aren't taking their job seriously. Food is way too expensive to receive the wrong order or cold food.
Atmosphere: 1
Food: 1
Service: 1
Jordon Tice
They can never get orders right! Couldn't even enjoy dinner with my family tonight.
Atmosphere: 1
Food: 1
Service: 1
Jeffery Tice
I ordered me and my family some dinner, nothing was right. Its like a toddler working in the kitchen. My wife called the manager she told us they would remake the order so I went back into town and I checked it to make sure it was right and found 3 hairs on my burger, as if someone got mad because they had to remake it and put hairs on my sandwich. 2 1/2 hrs we went through all of this and still didn't get dinner. We called corporate. This is not the first time they've go our order wrong. Thought we would give them another try. Never again! Something has to be done about this location. I will keep calling corporate to make sure something gets done. Ridiculous!
They are very nice and good with getting the orders out fast
Atmosphere: 5
Food: 5
Service: 5
Huge milkshake!! Great tasty treat.
Atmosphere: 5
Food: 5
Service: 5
Cold fries, stall didn't work. Friendly worker
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Burger, Fries, Onion Rings, Mozzarella Sticks
Terrible, I ordered cheddar bites and they gave me “pepper bites” I also ordered tots that weren’t in the bag at all, not to mention I waited in line for almost 15 minutes for my food. This location has had issues like this in the past and I never have a pleasant time at this location, they almost always mess up my order
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly, and always satisfying. A reliable stop for a cold drink or hot meal on the go.
Atmosphere: 5
Food: 5
Service: 5
Long wait. Messed up multiple items in two separate occasions.
Atmosphere: 4
Food: 3
Service: 2
So sad how the manager speaks to the employees. I would consider it abusive. I will spend my money elsewhere when in town.
Atmosphere: 1
Food: 2
Service: 2
I placed an order through the app yesterday (5/15/25 around 6:50pm) that totaled $27. Using the app I was able to get a free item and points. It was pretty busy so I decided to give them the benefit of the doubt and give them time until I realized I had been waiting for around 20 minutes. I checked the app and it said order was completed. By this time my two small children were really upset because this was supposed to be our dinner. I pushed the button on my stall to check on my order because the app said it was completed and my bank account was charged. The girl who answered was SO RUDE. I asked her if she happened to know if she had a ticket for my stall and she replied that she couldn’t see my stall number until an order was placed or something so I told her my stall number and asked her to check. She proceeded to audibly sigh and say, “NOPE. I don’t have anything. Anything else?” In what I interpreted as a condescending tone but I could be wrong. I explained that I ordered through the app and it says completed and she just rudely repeated she doesn’t have my order and told me she doesn’t know what to tell me. I informed her that I was charged and I’ve been waiting for 20 minutes with two very hangry small kids. She told me to call the number on the app (which there isn’t one? I had to scour the corporate website for customer service). She ended with, “Anything else? You can reorder.” As if I was the one being rude. I then had to re order my food and not get the free item or points and it was more expensive. Then I had to pay AGAIN! When my order was brought by Emily I asked to speak to a manager and told her the issue. Emily immediately apologized and went to get the manager. Emily came back out and informed me the manager was too busy to address my issue. She let me know the manager refunded my mobile app order, that someone must have accidentally clicked complete on THEIR end. Most of my work experience is in restaurants so I am never rude to service industry workers, and I wasn’t in this situation. I had to wait at Sonic for almost 35 minutes for NO reason and I am disappointed that whoever answered the button from my stall was incredibly rude, the manager didn’t come talk to me, and to top it off, my kids were so upset. It wasn’t an easy 45 minutes. I tried to call a couple of times yesterday after this happened as I had to get my kids home to eat and the manager didn’t even offer to have me wait to speak to them. The phone just rang and rang. $27 is a lot to spend on fast food to have an employee so quickly not even try to fix it. I have saved all of the receipts if a manager would like to get in contact with me.
Was told they close in a half hour so they turned the grill off so it would take 30 mins for anyfood.why would you turn the grill off if your still open.no response then hands me my drinks and o e conveniently didn't have the lid on all the way which went all over my car door all over my crotch all over my pants all over my hands was a complete mess I would recommend not going to this place in the evening
Hooked on their new smash burger
Restaurantji Recommends
Ordered a bunch of food for lunch, they forgot my burrito, one of the burgers had a hair in it
Atmosphere: 3
Food: 1
Service: 2
This was literally the worst experience I have ever had. Food was cold and blasts had barely any topping. For $29 bucks for 4 items I expected to at least enjoy. Absolutely
Atmosphere: 1
Food: 1
Service: 1
Somethig has to be done about this location! Too many people that aren't taking their job seriously. Food is way too expensive to receive the wrong order or cold food.
Atmosphere: 1
Food: 1
Service: 1
They can never get orders right! Couldn't even enjoy dinner with my family tonight.
Atmosphere: 1
Food: 1
Service: 1
I ordered me and my family some dinner, nothing was right. Its like a toddler working in the kitchen. My wife called the manager she told us they would remake the order so I went back into town and I checked it to make sure it was right and found 3 hairs on my burger, as if someone got mad because they had to remake it and put hairs on my sandwich. 2 1/2 hrs we went through all of this and still didn't get dinner. We called corporate. This is not the first time they've go our order wrong. Thought we would give them another try. Never again! Something has to be done about this location. I will keep calling corporate to make sure something gets done. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
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