Ordered a lactose free ice cream cake online on 2/8 then I got a voicemail on 2/11 that they are unable to do the lactose free, asked if I would like to pick another flavor otherwise I would have to come in store to get a refund for my online order. Called spoke with the owner and he said unfortunately that’s their policy so I’m already frustrated but I make the extra trip to go get the refund since I had to order a cake elsewhere and get to the store and they can’t do the refund because the manager isn’t there. I get told that he’s hardly ever there and the employees need him there more too but they couldn’t tell me when he would be in again. I’ve not only wasted a crap ton of time with this company but also they basically stole from me because I haven’t received a refund for an order they weren’t able to fulfill because they refuse to keep that product on hand. Beyond frustrated at this point
Toocoolforskool
Closed the doors at 7:56pm. That’s not the correct time to close. Then I go to the drive through and they say that they clean and close the ice cream counter at 7:45. As a business owner this is not how you run operations. You close down at 8 not 15minutrs before so that when it’s close you run out the door. Bubblegum ice cream after my mom died would have made my night but the little girls working here clearly haven’t been taught how closing a store at night works. Customers should be first not your pipe you’ve got to go smoke or the bottle you need a drink of. SMH this is poor management. Sad to see such a great business go in the pooper.
Paige O’Reilly
Bad experience at this store. Staff was super rude. If you’re expecting good service and a cake that looks great and tastes great visit St Micheal’s downtown.
Kim Tandy
Horrible experience with the cake decorator at the Glenstone location. Do not order from this location. Two orders in a row that were horrible and she was rude. If you’ve got a special day planned drive to republic and get your cake. It will look perfect and you won’t be treated badly.
Cara Larsen
Brittany is completely rude. She is the cake decorator at the Glenstone location. She hung up on me when trying to order a cake because I stated 7:30 AM is too early to be calling customers. When I returned her call at 10AM she was extremely rude on the phone and when I said there was no reason to be rude she stated she was cancelling my $80 order due to she needed 48 hours. Well I scheduled my pick up on Saturday so she had over 48 hrs and she hung up and I tried to call back several times and no one would answer. DO NOT ORDER ANYTHING FOR A SPECIAL OCCASION FROM THIS STORE. Brittany is the worst employee I’ve ever come across in my life! And reading all the other reviews I see they treat everyone like this! I’ve filed a corp complaint and waiting for a call back and I’m also personally contacting the owner who thank goodness is friends with friends of mine. This Brittany is psycho!
Jarad Raney
Reading the reviews, was skeptical about this place. Gave it a try and glad I did! Service was very quick and everything was amazing. The pumpkin cheesecake spice frappe was to die for! Also had two scoops of ice cream with whipped cream and toppings, chose cotton candy as one flavor and it was very good! Will absolutely be back. My experience was totally opposite of many of the reviews.
Judy Torp
Kay provided the best customer service!! She was so helpful and helped any way she could. I look forward to going back!
Frankie Stevenson
Extremely disappointed. Came in this evening with my fiancee and our son. Son had a scoop of ice cream, other half got a large shake and I got a medium. I was looking forward to have a thick creamy shake. What I got was anything but. It is literally the consistency of water. Don't go here for shakes!!!!!!
Sam Breshears
I’ve been wanting an ice cream cake for a while, so I finally ordered one for my birthday. Im a huge horror fan, but I also like cute stuff, so when I saw the zombie unicorn option I had to have it, I didn’t know if certain cakes could only be ordered seasonally or not, but I figured it wouldn’t hurt to try. They did an amazing job! The cake looked so awesome! And it tasted amazing! Everyone at my birthday dinner absolutely loved it! I’ll definitely be buying more cakes from here in the future.
Sierra Mckeever
The girl with the crazy lashes is very rude. Milkshakes are 90% milk and 10% ice cream when asked about it she said that’s how it’s supposed to be when the picture on the menu is thick enough to make a point top.
I have came here so many times and they are just plain rude my drinks where not filled to how they should be was given wrong drink in the first place very rude when asked if you could have no ice. Like i dont understand why people are so rude i really dont we are paying higher prices just to get less of a amount and be treated rudely
Nacole White
For $45 I wish I went to Walmart for my husbands birthday cake. The picture is not great..... and the smell from however they printed the picture is very strong.
Audrey Jain
If I could give them 0 stars I would. We went to the drive thru around 7:00 pm and my family of four began to buy ice cream, only one scoop for each of us. It seemed pretty simple but it took us about 20 minutes with NO ONE in line to finally get our order and when we finally did there was a scoop of icecream missing. When we asked her for it, they said it didn’t ring us so we offered to pay right there. She rudely told us that we had to circle back, get back in line and order again, when we explained why we were confused she started rolling her eyes and berating us about how we were ordering. She then decided to slam the door on our faces and say “don’t come back.” Horrible experience for the whole family. Don’t waste your money on this establishment, all employees are very rude and it is very clear from reviews that they do not prioritize customer service.
Rachelle Archer
I ordered a banana split off of doordash and I got no banana! What?! They also didn't have any flavors they claimed they did. I don't recommend here
Rose Howled
They never have the ingredients for anything drove more than 20 mins for baskin robins just for them to no have my stuff
Ordered a lactose free ice cream cake online on 2/8 then I got a voicemail on 2/11 that they are unable to do the lactose free, asked if I would like to pick another flavor otherwise I would have to come in store to get a refund for my online order. Called spoke with the owner and he said unfortunately that’s their policy so I’m already frustrated but I make the extra trip to go get the refund since I had to order a cake elsewhere and get to the store and they can’t do the refund because the manager isn’t there. I get told that he’s hardly ever there and the employees need him there more too but they couldn’t tell me when he would be in again. I’ve not only wasted a crap ton of time with this company but also they basically stole from me because I haven’t received a refund for an order they weren’t able to fulfill because they refuse to keep that product on hand. Beyond frustrated at this point
Closed the doors at 7:56pm. That’s not the correct time to close. Then I go to the drive through and they say that they clean and close the ice cream counter at 7:45. As a business owner this is not how you run operations. You close down at 8 not 15minutrs before so that when it’s close you run out the door. Bubblegum ice cream after my mom died would have made my night but the little girls working here clearly haven’t been taught how closing a store at night works. Customers should be first not your pipe you’ve got to go smoke or the bottle you need a drink of. SMH this is poor management. Sad to see such a great business go in the pooper.
Bad experience at this store. Staff was super rude. If you’re expecting good service and a cake that looks great and tastes great visit St Micheal’s downtown.
Horrible experience with the cake decorator at the Glenstone location. Do not order from this location. Two orders in a row that were horrible and she was rude. If you’ve got a special day planned drive to republic and get your cake. It will look perfect and you won’t be treated badly.
Brittany is completely rude. She is the cake decorator at the Glenstone location. She hung up on me when trying to order a cake because I stated 7:30 AM is too early to be calling customers. When I returned her call at 10AM she was extremely rude on the phone and when I said there was no reason to be rude she stated she was cancelling my $80 order due to she needed 48 hours. Well I scheduled my pick up on Saturday so she had over 48 hrs and she hung up and I tried to call back several times and no one would answer. DO NOT ORDER ANYTHING FOR A SPECIAL OCCASION FROM THIS STORE. Brittany is the worst employee I’ve ever come across in my life! And reading all the other reviews I see they treat everyone like this! I’ve filed a corp complaint and waiting for a call back and I’m also personally contacting the owner who thank goodness is friends with friends of mine. This Brittany is psycho!
Reading the reviews, was skeptical about this place. Gave it a try and glad I did! Service was very quick and everything was amazing. The pumpkin cheesecake spice frappe was to die for! Also had two scoops of ice cream with whipped cream and toppings, chose cotton candy as one flavor and it was very good! Will absolutely be back. My experience was totally opposite of many of the reviews.
Kay provided the best customer service!! She was so helpful and helped any way she could. I look forward to going back!
Extremely disappointed. Came in this evening with my fiancee and our son. Son had a scoop of ice cream, other half got a large shake and I got a medium. I was looking forward to have a thick creamy shake. What I got was anything but. It is literally the consistency of water. Don't go here for shakes!!!!!!
I’ve been wanting an ice cream cake for a while, so I finally ordered one for my birthday. Im a huge horror fan, but I also like cute stuff, so when I saw the zombie unicorn option I had to have it, I didn’t know if certain cakes could only be ordered seasonally or not, but I figured it wouldn’t hurt to try. They did an amazing job! The cake looked so awesome! And it tasted amazing! Everyone at my birthday dinner absolutely loved it! I’ll definitely be buying more cakes from here in the future.
The girl with the crazy lashes is very rude. Milkshakes are 90% milk and 10% ice cream when asked about it she said that’s how it’s supposed to be when the picture on the menu is thick enough to make a point top.
Restaurantji Recommends
I have came here so many times and they are just plain rude my drinks where not filled to how they should be was given wrong drink in the first place very rude when asked if you could have no ice. Like i dont understand why people are so rude i really dont we are paying higher prices just to get less of a amount and be treated rudely
For $45 I wish I went to Walmart for my husbands birthday cake. The picture is not great..... and the smell from however they printed the picture is very strong.
If I could give them 0 stars I would. We went to the drive thru around 7:00 pm and my family of four began to buy ice cream, only one scoop for each of us. It seemed pretty simple but it took us about 20 minutes with NO ONE in line to finally get our order and when we finally did there was a scoop of icecream missing. When we asked her for it, they said it didn’t ring us so we offered to pay right there. She rudely told us that we had to circle back, get back in line and order again, when we explained why we were confused she started rolling her eyes and berating us about how we were ordering. She then decided to slam the door on our faces and say “don’t come back.” Horrible experience for the whole family. Don’t waste your money on this establishment, all employees are very rude and it is very clear from reviews that they do not prioritize customer service.
I ordered a banana split off of doordash and I got no banana! What?! They also didn't have any flavors they claimed they did. I don't recommend here
They never have the ingredients for anything drove more than 20 mins for baskin robins just for them to no have my stuff
Atmosphere: 1
Food: 1
Service: 1
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