They never have the ingredients for anything drove more than 20 mins for baskin robins just for them to no have my stuff
Atmosphere: 1
Food: 1
Service: 1
Beverly Glaze
Wonderful experience today! Great service and great selection, even on a busy holiday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan
Tatum Lampe
the last few times i’ve came in to get ice cream the teenage employees seem like they don’t wanna be there at all and they are kinda rude about getting the icecream.
Alex Rodriguez
We come out here reguralry, and every time the staff is clueless as to what they are supposed to to, but tonight, was a special type of clueless. Why would you start cleaning the ice cream storage freezer 1 hour before you close? Furthermore, when you see a family come in, dont rudelly say.... "you are aware we are not selling ice cream right?" As if we are supposed to know? You do the cleaning after you close. Irresponsable staff, that is the very same reason why B&R closed here my years ago to begin with.
Atmosphere: 1
Food: 1
Service: 1
tasha dobbins
The employee that I encountered today was very unprofessional had her shirt tucked in up underneath her br Her belly was showing this is disgusting and very unprofessional. I will not be going back here again.
Atmosphere: 3
Food: 5
Service: 5
Joshua Woten
Ordered a cake online to be made here. Paid up front and received a phone call to inform me the flavor of ice cream I wanted was not available. I told them no problem, just refund my card. They said they couldn’t do that and that I’d have to call the corporate office. I did and they said they would inform the store in Springfield. Still for some reason unable to refund my card. After several phone calls and getting nowhere I had to dispute the charge with my credit card. Poor customer service. I’ll never step foot in another BR again!!!!
Atmosphere: 1
Food: 1
Service: 1
Geraldine Thomas
Good service. Biggest problem was the waffle cone was stale and moldy at the bottom! My son did not realize it after he ate most of it and got to the bottom of it and noticed the mold. That is absolutely unacceptable and a health code hazard!!
Atmosphere: 4
Food: 2
Service: 4
nikki markley
Went in for daiquiri ice since only place I can get it and told their detailing ice cream area so they won’t be selling any till 4pm…. Yet no one was cleaning all just standing around….your business is ice cream the fact u don’t sell it when u cleaning is absurd!! 2 others went in and out empty handed…. Baskin robins is the best and can’t seem to remain in business in Springfield mo and I know why
Atmosphere: 1
Food: 1
Service: 1
Joshua Bagshaw
We went in at 6:45, and they told us freezers were not right temp so they wont serve ice cream. Sign says open till 7pm. They close shop early and didn’t want to serve guest, after driving for an hour to get here, that’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Melody Gooden
Everything was great except it took an excessively long time to get my order. Was
Please train your employees!!!! Don’t open a business if you can’t afford to pay for help! Why is the owner not in the store if there aren’t enough employees????
Bernie Liederkranz
Great products but horrible service which is probably a reflection of management/ownership.
Angie Green
Store was dirty, employees did not know their jobs. The female employee who took our order made one sundae then ignored us and the two other employees stood and stared at us untill the male employee finally finished our order. Our order was sloppy. The male employee seemed to be the only one working.
Mary Williams
The young kids working there are not trained properly and are unable to really make any of the drink orders.It's a mess..It needs a manager there that can train them.
Bob B
Nice New Store - now they just need employees that act like they are happy to see you. You walk into frowns and you are bothering us
They never have the ingredients for anything drove more than 20 mins for baskin robins just for them to no have my stuff
Atmosphere: 1
Food: 1
Service: 1
Wonderful experience today! Great service and great selection, even on a busy holiday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan
the last few times i’ve came in to get ice cream the teenage employees seem like they don’t wanna be there at all and they are kinda rude about getting the icecream.
We come out here reguralry, and every time the staff is clueless as to what they are supposed to to, but tonight, was a special type of clueless. Why would you start cleaning the ice cream storage freezer 1 hour before you close? Furthermore, when you see a family come in, dont rudelly say.... "you are aware we are not selling ice cream right?" As if we are supposed to know? You do the cleaning after you close. Irresponsable staff, that is the very same reason why B&R closed here my years ago to begin with.
Atmosphere: 1
Food: 1
Service: 1
The employee that I encountered today was very unprofessional had her shirt tucked in up underneath her br Her belly was showing this is disgusting and very unprofessional. I will not be going back here again.
Atmosphere: 3
Food: 5
Service: 5
Ordered a cake online to be made here. Paid up front and received a phone call to inform me the flavor of ice cream I wanted was not available. I told them no problem, just refund my card. They said they couldn’t do that and that I’d have to call the corporate office. I did and they said they would inform the store in Springfield. Still for some reason unable to refund my card. After several phone calls and getting nowhere I had to dispute the charge with my credit card. Poor customer service. I’ll never step foot in another BR again!!!!
Atmosphere: 1
Food: 1
Service: 1
Good service. Biggest problem was the waffle cone was stale and moldy at the bottom! My son did not realize it after he ate most of it and got to the bottom of it and noticed the mold. That is absolutely unacceptable and a health code hazard!!
Atmosphere: 4
Food: 2
Service: 4
Went in for daiquiri ice since only place I can get it and told their detailing ice cream area so they won’t be selling any till 4pm…. Yet no one was cleaning all just standing around….your business is ice cream the fact u don’t sell it when u cleaning is absurd!! 2 others went in and out empty handed…. Baskin robins is the best and can’t seem to remain in business in Springfield mo and I know why
Atmosphere: 1
Food: 1
Service: 1
We went in at 6:45, and they told us freezers were not right temp so they wont serve ice cream. Sign says open till 7pm. They close shop early and didn’t want to serve guest, after driving for an hour to get here, that’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Everything was great except it took an excessively long time to get my order. Was
Restaurantji Recommends
Please train your employees!!!! Don’t open a business if you can’t afford to pay for help! Why is the owner not in the store if there aren’t enough employees????
Great products but horrible service which is probably a reflection of management/ownership.
Store was dirty, employees did not know their jobs. The female employee who took our order made one sundae then ignored us and the two other employees stood and stared at us untill the male employee finally finished our order. Our order was sloppy. The male employee seemed to be the only one working.
The young kids working there are not trained properly and are unable to really make any of the drink orders.It's a mess..It needs a manager there that can train them.
Nice New Store - now they just need employees that act like they are happy to see you. You walk into frowns and you are bothering us
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